Scorptec Computers Reviews 

I bought a PC from Scorptec, around $8K. A few months in I started to have issues with the computer display going blank, and the case fans roaring. In the end, I sent the pc back under warranty, I took pictures of my pc prior to shipping it. During transit back to them, they claimed the pc sustained damage, and a leg of the tower was totally smashed. Despite me having photo proof of my pc, they wouldn't hear it, and charged me $400 for another case. I argued that to smash a leg off a pc, it had to be dropped in transit, I feel had legal grounds to fight these reeeeeetards, but what do you do, just a small fish. They ignored me when I said I had photos of my pc prior to shipping undamaged, ignored me when I asked to see the damage, and ignored me when when I asked what would become of the older pc tower. I really felt bullied by Scorptec. Funnily enough, the new computer they shipped, they lost my windows product key, as it was a sticker on the previous case. That was yet another debacle.

If there is a negative stars I would give it a minus 10.

I bought an LG widescreen monitor from Scorptec and didn't turn it on to use for a couple of weeks and was left in the box. When I finally got it mounted and ready to go, I noticed a swirly image at the center of the display on startup and when my computer wallpaper desktop was displayed, I got a massive vertical white bar which ended up was faulty blank displayed image near the center of the widescreen format. At first, I thought it was a minor glitch until I saw a tiny crack near the very bottom of the display panel. So I realized that I basically bought and received a damaged monitor. I went back to the shop and asked for a replacement but they stalled and refused and said they would get a manufacturers warranty and I should wait.

I thought that this is odd and that they should just give me a replacement monitor from their inventory like any other major store in Australia would do. But I agreed and because I had it for a couple of weeks already even though I haven't opened or tested it.

Unfortunately, I did have it for a couple weeks but never used it because I had to arrange for other things for that monitor due to its size.

Now why would a person who has spent a lot of money on an item be careless with handling a new prized purchase!! Ever watch an unboxing video on YouTube. I pretty much have the same care without talking to a camera.

Anyway, I think that it was either damaged at the factory or it was some sort of return that they discounted (because I only bought it on a discounted sale) and I was the unfortunate sucker to buy it. There was no sign of impact damage on the box or on the monitor shell, apart from the defect on the actual lcd panel. And I know there is no other way that the monitor could be damaged in my hands as I live alone.

Anyway, it has already taken 2 months since I bought it and I am still using my old trusty functional faultless 27inch monitor. No new widescreen monitor on my desk and Scorptec is now trying to weasel out of giving me a replacement or a refund.

Fortunately, I used Paypal to raise a dispute, but I am yet to see what will happen because I think Scorptec will try to say it is my fault. Its like they can sell damaged goods and get away with it.

Fast delivery and quality products. I Haven’t ordered a lot of items but during the last 2 years everything was good.

Mirroring JD's review - if it's not working for you, scorptec will slug you a 15% "restocking fee" - this is not disclosed during the purchasing process.

Check the return policy! Warranty (if you are lucky) or hell if you mistakenly bought the wrong product and wanted an exchange or return. Will not use them again.

Had a GPU fail four months after buying a gaming rig from Scorptec, their service and understanding has been amazing and professional, just found out today my GPU was fried and they replaced it with an even better one as my original is not sold anymore.

Thanks to the Scorptec team 5/5

I had a issue where I did not recognize a order or the name of the person on that order and i called up twice and never got any response and now I cannot log into my account and they still refuse to help me... Unbelievable.

If you have a warranty issue then look out. I had a failed MSI mother board which failed in just a couple of months. I tested for the fault which is exactly the test they would do in about 10 minutes. Took them 2 weeks to send the board to MSI and they wanted $99 to do that. I couldn't wait so I told them I want a refund and I bought another board so i could get back to business. They sent a replacement board after 26 days and refused my refund request. EDITED 28th May. Last week I was contacted by Scorptec HQ and they provided a full credit. If you have an issue take it to their head office in Victoria.

Don’t buy from this company they do not honour their warranty terrible customer service

Awful packaging. Ordered two drives, they arrived in a timely fashion however the box had no "fragile" sticker of any sort. I know from experience that Aus post will throw and drop parcels that do not have any fragile notice on them. The hard drives were also sandwiched together with NOTHING separating them, no bubble wrap at all in between the drives. So their whole journey they are just bumping against each other. There was also such minimal bubble wrap that the edges of the drives were not covered by bubble wrap air pockets. Least you can do is double wrap hard drives when they are being transported. Especially considering how cheap packaging is.

Product was well priced but who knows how they will last given how poorly they were packaged.

I've been a customer for over a decade.

After seeing how disgraceful and dishonest they have treated my friend who purchased a faulty graphics card and then got a faulty replacement under warranty. Now they claim that the 9 month old faulty replacement is out of warranty and there is nothing they can do.

I will NEVER recommend or buy anything from Scoptec again!

The WORST customer service in the industry, simply not worth the risk. If anything goes wrong, youll be glad you DIDN'T buy from Scoptec.

This is one of the worst computer parts companies I have ever had the displeasure of dealing with. I ordered a motherboard from them to go with a set of new parts for an upgrade. I made the "mistake" of buying these parts and not immediately installing them, because I had other work in progress with the computer. Fast forward a few months, I suffer a massive hardware failure and need to go ahead with the upgrade, as well as replace several other parts. As it turned out, the motherboard they had sent me were faulty.
What follows is some of the worst customer support I have ever received. They agreed to refund me for the motherboard. I sent the motherboard in for assessment, and as I needed a working computer, ordered a new motherboard. They found the board I sent in faulty, and then refused to provide a refund.
They insisted that because I had not immediately found the fault, they were not required to provide me with a refund. Shortly afterwards, I found out they had dropped the sale price of the faulty part by several hundred dollars.
I'm gliding over the fine details, but as a result of their shenanigans, I've lost a not insignificant amount of money.

Be warned, my experience was poor in the shop, and then even worse when it came to warranty. I will not be returning after two terrible experiences. I bought a Gigabyte gaming monitor on getting it home it had a stuck pixel which is green, and stands out when the monitor is displaying a black or dark background. Scorptec refused to collect the monitor even though ACCC stated as it was large screen it should be collected by them. ACCC were toothless and never followed it up, nor did Scorptec. Gigabyte were just as unhelpful.

Customer service is pathetic. 3 weeks after being told what was wrong with the computer and them trying to “Sell” items that were not required such as thermal paste when they were not replacing any parts in the computer, I rang to find out where things were at, only to have a follow up phone call for them to tell us the EXACT SAME THINGS THEY TOLD US 3 WEEKS AGO!!!!! I rang again today to be told they need to check if there is a tracking number. But the warranty place is at the back of the Clayton store.
They are dodgy, unreliable, don’t accept responsibility and keep palming it off to someone else who can’t help. This is not the first time this has happened!!!!! Save yourself in the long run, spend a little bit more and buy elsewhere that actually gives decent and proper customer service.

Absolutely useless, bought a gigabits laptop from them arrived faulty complained for 3 days being told there was nothing wrong with it dispute video evidence and plenty of sites responding with the same problem yet after 3 days of them telling me there is nothing wrong all of a sudden they discovered the problem, then got credit spent another 750 on top of the credit for a msi only to have it die on my 2 days later and have to repeat the process not to mention YOU DO NOT GET REFUNDED ON POSTAGE so ended up spending an extra 170 on postage alone with no computer to show for it. Customer service is even worse will constantly lie to you.

Our first experience with Scorptec. Excellent pricing on a great product. Quick response-laptop arrived within 2 days. Delighted with the transaction and experience. Thank you Scorptec.

Good prices, helpful salespeople. goods shipped quickly although Auspost decided to deliver the 3 boxes via 3 trucks over 3 days. So inefficient.
Definitely not Scorptecs issue.

Sent me a used part when I ordered a new part. Have multiple documents indicating that I ordered the new one, refuse to acknowledge that I ordered the new model not the ex-demo one.

Customer Service is abysmal, I only contacted them to highlight their error, didn't receive an apology or a thankyou and was essentially called an idiot, as the only possible way a mistake could happen is if I made it not them.

Will not be using this service again and strongly recommend nobody else use them either.

Well concerned with their actions. I was charged 1% for using Afterpay considering it was a free service.

Purchased a UPS unit from scorptec - it's actively tripping the safety switch when plugged in and they tried to push me to the manufacturer to replace over returning to store. When I pointed out under consumer law my contract is with them, not the manufacturer, they advised they wouldn't exchange or refund until it had gone through 2-4 weeks repair and analysis.

On something that is actively electrically hazardous.

Unbelievable.

EDIT: Just a reminder in the light of the spectacular answer below; as per the ACCC:

Businesses **must not** tell consumers to go to the manufacturer for a remedy.