Scott Clark Toyota Reviews 2

We bought a van from them in December 2025. You have to read all the loan information. They have a $399 charge that goes to them just for setting up Smart Pay. There was no mention of this when sitting with the loan officer or the salesperson. Also, they will charge you $5000 for their maintenance program that is different from the regular maintenance program. They rushed through everything. They were completely unprofessional. I would never use them again.

Service Department:
• Charged 23% more for OEM parts than four other dealers.
• Neglected to replace one CV boot; required return visit.
• Claimed tire pressure checked/adjusted but did not. Tires overinflated by 11 psi (front) and 8 psi (rear).
• No response to four requests over five days for cost to replace front axle seal.

In summary, I believe the Service Department at Scott Clark Toyota to be a combination of marginally competent, disinterested in servicing older model vehicles and greedy to a fault. My distrust of the Service Department has grown over the years and this recent experience greatly reinforces my negative opinion of them. Details supporting this statement are below.

June 19, 2024 – My older model truck was dropped at Scott Clark Toyota for replacement of all CV and front axle boots plus water pump and timing belt. Service Advisor (K. Cramer) recommended replacement of rack & pinion as well as new front brake rotors/pads and alignment. Parts cost of $1,685 and total cost of $4,500. Picked up truck a day later with no issues noted.

July 8, 2024 - I observed that left CV boot had not been replaced per invoice. Returned truck to Scott Clark and they kept it 24 hours for repair.
My parts research determined that Scott Clark charged an average of 23% more for the parts than four other Toyota dealers with internet sales (Modern, Olathe, Lagrange, Lakeland). According to the Service Advisor, the cost difference was attributable to other dealers’ “wholesale pricing”. When I pointed out that the other dealers’ pricing was available to anyone, I received no response. I asked Service Advisor to have a Service Dept Manager to call me about this pricing difference but Advisor declined. I left a message for Service Dept Manager (A. Newton) about this pricing discrepancy but received no call back.

At second pick up, I noticed a leak of steering fluid or differential fluid at right side of front axle. I requested a cost for repair of the seal and Service Advisor said he’d check with Technician about cost and get back with me. I’ve followed up with three messages to Service Advisor regarding cost but have not received a cost.

The tires were observed by me to be over-inflated upon return home. Front and rear tires at 37 psi vs specs of 26 psi for front and 29 psi rear. I inquired to Service Advisor if multipoint inspection included tire pressure check/adjustment and he assured me it did. I asked why the tires were at 37 psi but received no response.