Scott Dunn Reviews 252

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional service, highlighting their helpfulness, expertise, and ability to tailor holidays to individual needs. Many people appreciate the meticulous planning and seamless execution of trips, making their holidays stress-free and enjoyable. The locations and accommodations are frequently described as excellent, with reviewers noting the high quality of guides and drivers. However, some customers also noted dissatisfaction with the service, mentioning limited options or issues with the final itinerary not matching initial promises. A few people reported unprofessional interactions with travel agents, and some felt that their specific needs, such as traveling with children, were not adequately addressed in the planning.

What people talk about most

Holidays

Reviewers highlight positive aspects of holidays, consistently praising the seamless planning and execution... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the helpfulness and knowledge... See more

Service

Consumers find service to be positive, with many praising the meticulous planning and seamless execution of... See more

Location

Clients share positive opinions on location. Customers found the locations truly perfect, highlighting places... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Incredible holiday. Third trip booked with Scott Dunn. These guys really do know how to deliver. They use exceptional ground teams who are capable of dealing with any eventuality as I found out. Very... See more

Company replied

Rated 5 out of 5 stars

Our holiday experience was excellent. Scott Dunn organised everything, kept in touch with us and made changes as requested. The itinerary was well thought out and we were escorted, driven and guided e... See more

Company replied

Rated 5 out of 5 stars

Shay at Scott Dunn put together the most wonderful, superbly organized and comprehensive trip to Egypt. From the moment we landed in Cairo to the moment we left everything was seamless, fantastic guid... See more

Company replied

Rated 5 out of 5 stars

A great travel agency. We had certain expectations (focus on food experiences, more active than passive ways of spending time, etc) and the trip was perfectly tailored to our needs. Whenever I travel... See more

Company replied


Company details

  1. Travel Agency
  2. Hotel
  3. Tour Operator

Written by the company

At Scott Dunn, we craft luxury, tailor-made holidays that are unique to our guests. We cover all seven continents, using our deep destination knowledge and carefully curated collection of accommodation and experiences to create bespoke trips that are meaningful to each guest. Our Travel Specialists are here to listen, guide and inspire you. Why travel with Scott Dunn? We listen to your travel goals and craft unique trips that are completely and unequivocally bespoke to you.     Our global offices in the UK, US and Singapore mean you can speak directly to a member of our team 24/7, no matter where you are in the world. Trust in our team to provide seamless service, so that you can book with confidence. We use our inside knowledge to curate a collection of accommodation, experiences and guides that elevates your travels out of the ordinary. We travel regularly and work closely with our partners all around the world, enabling us to open doors to experiences that simply cannot be accessed when you plan a trip independently.  We know luxury looks different to different people, and we deliver on what matters most to you, from private access to the best guides. 


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

252 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Rome - Hotel du Russie

Great hotel. The staff were excellent, very welcoming and helpful. Very knowledgeable agent, Jon, helped us plan a great holiday. Well planned holiday with lots of information about potential restaurants and sightseeing opportunities. The guides and driver were excellent. We were just able to enjoy the trip knowing we were in safe hands.

September 17, 2023
Unprompted review
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Reply from Scott Dunn

Thank you Chris, so lovely to read this, I know Jon will be over the moon.

Look forward to planning more experiences in the future.

All the best,

Kim-Guest Relations Team.

Rated 5 out of 5 stars

Great experience

From beginning to end our travel agent was great. He listened to what we wanted, gave us good ideas and made sure we had all the information we needed to have a great trip.

September 11, 2023
Unprompted review
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Reply from Scott Dunn

Awww Deborah this is such a joy to read, I know your Travel Consultant will love to hear this. So pleased you had a wonderful trip and look forward to planning more in the future.

All the best,

Kim-Guest Relations Team

Rated 5 out of 5 stars

Brilliant Borneo Great advice and sound planning meant…

Great advice and sound planning meant out trip to Borneo was exactly what we wanted.

September 18, 2023
Unprompted review
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Reply from Scott Dunn

Thank you so much for your wonderful comments, it is such a joy to read that our advice delivered the trip you were dreaming of.

All the best and look forward to planning more trips in the future.

Kim-Guest Relations Team.

Rated 5 out of 5 stars

Second trip with Scott Dunn....

This is the second trip I have booked with Scott Dunn and Matt Gammon organised an excellent trip to Tanzania and Zanzibar for us. Everything worked extremely well and the guides and drivers were very professional. I am looking forward to booking the next trip with them.

September 4, 2023
Unprompted review
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Reply from Scott Dunn

Thank you so much Sarah for your wonderful comments, sounds like a truly magical trip. We look forward to planning the next adventure.

All the best,

Kim- Guest Relations Team

Rated 5 out of 5 stars

Every single detail was taken care of…

Every single detail was taken care of down to timing of our drivers and thoughtful/ educated tour guides. We left everything including restaurant choices, excursions up to our travel support specialist and everything was spot on. She nailed exactly what we were looking for on our trip to Spain and Portugal

September 1, 2023
Unprompted review
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Reply from Scott Dunn

Thank you so much for your wonderful comments, I know your Travel Consultant will be over the moon.

All the best and look forward to planning future trips.

Kim-Guest Relations Team

Rated 5 out of 5 stars

Unforgettable trip to Kenya and Zanzibar

Fabulous trip to Kenya and Zanzibar. Two safari camps were out of this world. The game viewing was outstanding. Both camps were very bespoke and allowed us the authentic family experience we desired with all of the added luxuries too. Food was fabulous. Zanzibar was both exotic and relaxing. A perfect family holiday organised by Scott Dunn. Everything that we hoped for and more

July 26, 2023
Unprompted review
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Reply from Scott Dunn

Woweeee Carolyn sounds magical, we are so pleased we could build lasting memories for you and your family.

All the best,

Kim-Guest Relations Team

Rated 5 out of 5 stars

Greek Activity and Relax Holiday

We had a wonderful experience with Scott Dunn, the Travel consultant in London Serena, was wonderful and worked closely with me to make sure we had the perfect holiday - a combination of daily activities for my teenage daughter and utter luxury relaxation for me. During the holiday, the representative Katja was fabulous and helped us out with so many small details making our stay so special. My daughter really enjoyed the activities too and the Crew leader Oli had a great bond with the young participants and encouraged and supported them throughout the week. We especially appreciated the fact that we knew we were being looked after as it was a first holiday abroad for the two of us together and I was extremely anxious - I needn't have worried - Scott Dunn were there for us every step of the way.

July 22, 2023
Unprompted review
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Reply from Scott Dunn

Awww Debbie I am so pleased to read you felt supported throughout your holiday, and that you have a special trip the two of you.

Thank you for taking the time to post.

All the best,

Kim-Guest Relations Team

Rated 5 out of 5 stars

Fantastic camp my daughter spent two…

Fantastic camp my daughter spent two weeks at Pine Cliffs and loved it. Staff excellent, very professional and safety aware. Will definitely book again

July 15, 2023
Unprompted review
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Reply from Scott Dunn

Awww Paula so pleased, Pine Cliffs is an absolute gem and so family focused, really happy your family enjoyed their stay.

Thank you for taking the time to post.

All the best,

Kim-Guest Relations Team

Rated 5 out of 5 stars

We just returned from the most…Africa - Zambia, Malawi and Uganda

We just returned from the most extraordinary multi-family African Adventure of a lifetime to Zambia, Malawi and Uganda. The whole experience from planning through the actual adventure was exemplary. I cannot wait to plan our next vacation, destination unknown but Scott Dunn will be making it happen. We love Meg Shepro and all of the choices we made to have the best experience possible.

June 30, 2023
Unprompted review
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Reply from Scott Dunn

I know Meg will be over the moon to read this Sherry, we cannot wait to start planning with you too.

Thank you for taking the time to post.

All the best,

Kim- Guest Relations Team

Rated 5 out of 5 stars

Family trip to Zambia

We had an epic family holiday in Zambia and Malawi. Every detail was carefully considered and our travel consultant helped us pull together a trip that had something for everyone - amazing safari plus some down-time on an island in Lake Malawi. Every lodge, every connection, every interaction was perfect. Thank you.

July 14, 2023
Unprompted review
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Reply from Scott Dunn

Woweeee sounds like a perfect trip, I am so pleased to read this and I know you Travel Consultant will be over the moon.

Thank you for taking the time to post.

All the best,

Kim-Guest Relations Team

Rated 5 out of 5 stars

A well organised trip

A well organised trip was put together for us which was exactly what we wanted. We were kept up to date throughout; so there were no surprises.

July 19, 2023
Unprompted review
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Reply from Scott Dunn

So lovely to read, thank you for taking the time to feed back.

All the best,

Kim-Guest Relations Team

Rated 5 out of 5 stars

Outstanding service

Amazing team amazing products amazing service. Everyone from sales team to customer representatives to childcare team we experienced a 7 star service. If you like interacting with a team that goes over and above then look no further! I cannot thank you guys enough for making our dream holiday happen. A big thank you to you all ⭐️⭐️⭐️⭐️⭐️⭐️⭐️

July 16, 2023
Unprompted review
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Reply from Scott Dunn

Awww this is so lovely to read, thank you Elya, I know the team will be over the moon to read this.

All the best,

Kim-Guest Relations Team

Rated 5 out of 5 stars

Scott Dunn and our Matt our expert…

Scott Dunn and our Matt our expert contact, took the time to understand all our requirements, including budget limitations and created a wonderful African adventure experience, from start to finish for our family. A trip we’ll remember. Just brilliant!

July 3, 2023
Unprompted review
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Reply from Scott Dunn

Thank you Terri, Matt is an absolute diamond so pleased you got to experience the magic he creates.

All the best,

Kim-Guest Relations Team

Rated 5 out of 5 stars

Great service from start to finish

The level of service from first enquiry right through to when we returned from the holiday was better than anything we have previously experienced. I would add we had been a little sceptical about the fact that Scott Dunn had booked activities on our behalf in each of the locations we visited in Western Canada but this worked extremely well. Having an "anchor" activity booked for each location meant we had less to worry about and ensured we saw the best of each location.

July 5, 2023
Unprompted review
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Reply from Scott Dunn

Thank you so much for your wonderful feedback Andrew.

Lovely to read you enjoyed your trip.

All the best,

Kim-Guest Relations Team

Rated 5 out of 5 stars

I have used Scott for multiple…

I have used Scott for multiple vacations over the past several years including trips to India, Chile, Ecuador and the Galapagos and most, recently a bucket list trip to Antarctica and Patagonia. Every trip has been amazing with fantastic accommodations and seamless transfers. They listen to what your priorities are and customize everything as requested. No cookie cutter itineraries. Just authentic vacations with a touch of luxury. A particular shout out to Renata Da Silva who always goes above and beyond to ensure our holidays are perfect and hassle free. You won't regret using Scott Dunn for your next vacation!

August 3, 2023
Unprompted review
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Reply from Scott Dunn

This is so lovely to read and exactly what Scott Dunn is all about, tailor the holiday to your individual needs.

Look forward to planning more from your Bucket List soon.

All the best,

Kim- Guest Relations Team

Rated 1 out of 5 stars

Have been trying to book a trip to…Vietnam... to no avail!

Have been trying to book a trip to Vietnam with Scott Dunn for the last 4 weeks. Terrible communication and customer service. The trip they quoted was circa 25K, it was when I asked what I was actually 'paying' for outside of the hotels and flights (which were <50% of total cost) they went quiet. Eventually I gave up emailing! Absolutely useless and complete waste of time.

July 23, 2023
Unprompted review
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Reply from Scott Dunn

Oh Nick I am so sorry to read this, I have requested for further information so I can investigate this for you.

Whilst I am deeply saddened by your comments, I want to thank you for bringing this to my attention, so we can take steps to improve this.

All the best,

Kim-Guest Relations Team.

Rated 5 out of 5 stars

Renata arranged an awesome Brazil trip!

Renata was excellent in arranging a fantastic trip to Brazil - a big beautiful amazing country!

November 19, 2022
Unprompted review
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Reply from Scott Dunn

Paulette, Brazil is magical isn't it?

Thank you for taking the time to post.

All the best,

Kim-Guest Relations Teams

Rated 5 out of 5 stars

Awesome Trip to Costa Rica!

Awesome Trip to Costa Rica!
Scott Dunn did a great job planning our family trip to Costa Rica. We range in age from 27 to 61, and we all enjoyed the hiking, zip lining, paddle boarding, beach yoga, and snorkeling. The resorts were truly outstanding. Renata Da Silva did such a great job working with us on this trip that we now have her planning our trip to Chile!

February 25, 2023
Unprompted review
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Reply from Scott Dunn

What a wonderful mix of adventures, so pleased you enjoyed your trip and I know Renata will be over the moon to hear this.

All the best,

Kim-Guest Relations Team.

Rated 5 out of 5 stars

The perfect trip to Patagonia with Scott Dunn.

We had a great trip to Patagonia and Chile using Scott Dunn. Renata Da Silva did an excellent job of listening to our ideas and put together the perfect itinerary. The trip was flawless and we had a fantastic time. We've used Scott Dunn previously for vacations and I'm sure that we will again.

February 12, 2023
Unprompted review
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Reply from Scott Dunn

Thank you so much Amanda this is lovely to hear.

All the best,

Kim-Guest Relations Team

Rated 5 out of 5 stars

Great Trip in Peru

Scott Dunn has very experienced agents that know the locations to which they send you very well. For Peru, we worked with Renata Da Silva to help design what would work for us. We prefer more active days, more cultural experiences and less shopping. Once we finalized our agenda with Renata, every detail was then taken care of so there is no stress once the trip happens on figuring out how to get from A to B. In addition, the local operators Scott Dunn works with are excellent. I really liked every guide we had. A trip with Scott Dunn can be a bit more pricey as they tend to use much higher end hotels. We tend to prefer the smaller boutique/local hotels which they might not always know as well. We highly recommend the 4 day Inca Trail hike to Machu Picchu and Renata knew this was our main focus but then organized really interesting days before and after. We also went to the less visited Chachapoyas in the North. Renata hadn’t sent as many people there, but really put together a differentiated itinerary. Great trip

June 3, 2023
Unprompted review
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Reply from Scott Dunn

Awww Cheryl this is such lovely feedback, I know this will make Renata's week. Thank you for taking the time to post.

All the best,

Kim-Guest Relations Team.

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