Scott Findlay Reviews 

1,646
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 593 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional, courteous, and punctual staff who always arrive right on time and complete heating or plumbing repairs efficiently without leaving any mess. People also deeply appreciate the exceptionally helpful customer service team and the absolute ease of booking appointments or arranging annual boiler maintenance services. Though some reviewers noted that the company might not always provide the absolute cheapest option on the market, they still felt the pricing was entirely fair, competitive, and offered good value. Additionally, consumers mentioned that scheduling appointments sometimes required a bit of flexibility or planning around busy diaries due to high demand.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that scheduling appointments is easy and transparent... See more

Staff

Clients share positive opinions on staff, highlighting their professionalism, efficiency, and friendliness.... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting prompt, efficient, and... See more

Price

Consumers find price to be fair, competitive, and offering good value. Reviewers appreciate the transparent... See more

Booking process

Users describe satisfaction with the booking process, noting that appointments are straightforward and easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a trusted plumber for many years who is no longer with us. Always a hard time trying to source a reliable replacement, but thankfully speaking to friends and neighbours, it was Scott Findlays na... See more

Company replied

Rated 5 out of 5 stars

Have been using Scott Findlay for over ten years - they have been, without fail, excellent on each occasion. Our current experience was even better! Plumbing emergency, all booked up for six days bu... See more

Company replied

Rated 5 out of 5 stars

The team were punctual and reliable. The assessment for our new boiler was efficient and we were offered an option that was a much better answer to our problem. Scheduling the work was easy to fit r... See more

Company replied

Rated 5 out of 5 stars

I use Scott Finlay to service my gas boiler and gas fire because they are reliable, knowledgeable, very efficient, clean and tidy. They make sure my fire is safe, working properly and even looks good.... See more

Company replied


Company details

  1. Heating Contractor
  2. Boiler Supplier
  3. Gas Company
  4. Gas Engineer
  5. Gas Installation Service
  6. Plumber

Written by the company

Proud to have been voted Edinburgh's Best Domestic Central Heating & Plumbing Company 2023 in the Scottish Enterprise Awards, Scott Findlay is a local, family firm which is trusted by 1000's of clients to provide high quality, friendly and reliable service. We offer convenient one hour arrival slots so you can plan your day and send email and text reminders so you can keep track of your engineer. You can rely on us to look after all your gas heating and plumbing needs and we are accredited by Worcester Bosch at their highest Diamond level installer status so you know that your new boiler is being fitted by a professional and comes with market leading 12 year guarantee. If you're looking for experts in boiler repairs and servicing then we're the number one choice in the city for service and quality and all repairs are covered by a 12 month guarantee.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(1,646)

571 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Reliable and trustworthy

For around 20 years we have trusted this company to service our central heating system and have never regretted our initial decision to use them.
Reliable, knowledgeable, affordable and professional in every respect and hopefully we will continue to enjoy this relationship long into the future

April 27, 2026
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Reply from Scott Findlay

Thanks very much for sharing your lovely feedback Jim, it's always a pleasure working with you!

Rated 5 out of 5 stars

Scott Findlay Plumbing and Heating…

Scott Findlay Plumbing and Heating Company have recently installed a new boiler, radiators and all necessary piping in our home and from the first point of contact it has been a joy. Their communication(always kept us up to date on progress), their teams work ethics (it’s a company whose workforce knows the job and works professionally towards the end goal).
Michael and Jamie, Kevin, Gavin, Claire are just some of the team who made sure our job went off without a hitch
Give Scott Findlay’s a call if you need any help with plumbing you won’t regret it! Karen&Davy

April 20, 2026
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Reply from Scott Findlay

Many thanks for the really lovely feedback Karen & Davy, it's very much appreciated and great to know that our ethic for providing the highest quality service from the whole team has been appreciated! It was a pleasure working for you both😊

Rated 5 out of 5 stars

Scott Findlay is a reliable and…

Scott Findlay is a reliable and efficient company. All their engineers arrive promptly, work cleanly and quickly and inspire confidence in their work.

They installed our boiler and we wouldn’t go anywhere else for servicing.

April 17, 2026
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Reply from Scott Findlay

Thank you for the fantastic review Mary!

Rated 5 out of 5 stars

Excellent Job.

Service engineer Jack was very efficient and knowledgeable.
Did an excellent job.

April 16, 2026
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Reply from Scott Findlay

This is great to hear Victor - we'll be sure to pass your comments onto Jack!

Rated 5 out of 5 stars

Toilet problem!

We had a problem with water running constantly into the toilet bowl.
Ryan came the day after I called and sorted the problem.
We had a small problem that required a second visit and Ryan came back the very next day and all sorted.

Very nice friendly people when you call and Ryan is as nice, friendly and professional as those we spoke to in the office.

Would definitely use them again and would recommend them to others.

April 21, 2026
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Reply from Scott Findlay

Thanks for taking the time to leave a review Margaret. It’s great to hear that both our office team and Ryan made such a positive impression!

Rated 5 out of 5 stars

Used this company for years

Used this company for years. Very professional, punctual and respectful of property. I've only had a few small repairs done but always reasonable price and most importantly I don't feel ripped off which is most reassuring. Would use them always.

April 7, 2026
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Reply from Scott Findlay

Thanks Mike, we truly appreciate your support!

Rated 5 out of 5 stars

Efficient and competent

Quick, efficient and not intrusive. Friendly and helpful engineer. The booking and payment system is very good - you can still speak with a human being rather than be forced into technology!

April 14, 2026
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Reply from Scott Findlay

Thank you for your kind feedback Alan! It’s great to know the booking and payment system worked smoothly for you, and we completely agree - being able to speak with a real person when needed makes all the difference.

Rated 5 out of 5 stars

Fantastic company!

I only have good things to say about my new boiler installation. Jamie, Sef and Alan came on time and replaced my boiler with minimum fuss. I had to pop out for an hour and there was no question I couldn't trust them in my house without me there. Communication with the office was fantastic too. Thanks so much, Scott Findlay!

April 9, 2026
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Reply from Scott Findlay

Thank you Anne! We're so pleased to hear this and we'll be sure to pass your fantastic feedback onto our engineers!

Rated 5 out of 5 stars

Boiler service

Plumber arrived on time and was polite and tidy. Have being using Scott Findlay for a number of years and it’s always an excellent service.

April 8, 2026
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Reply from Scott Findlay

We're so happy to hear this, thanks for the continued support Lorna!

Rated 5 out of 5 stars

The plumber was informative

The plumber was informative, despite conditions making it impossible to carry out repairs. No criticisms.

April 3, 2026
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Reply from Scott Findlay

Thanks Carol!

Rated 5 out of 5 stars

My one and only go to for boiler…

My one and only go to for boiler maintenance. Professional attitude and service. From booking to payment. Nothing but the highest regard for Findlays.

April 10, 2026
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Reply from Scott Findlay

This is much appreciated, thank you!

Rated 5 out of 5 stars

Scott Findlay a safe pair of Hands

Always efficient and helpful.
Gas engineers always polite, friendly and explain any issues.
Communication on services times always excellent
Thank You

April 7, 2026
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Reply from Scott Findlay

This is lovely to hear, thank you Elaine!

Rated 5 out of 5 stars

Reliable and professional as ever

Reliable and professional as ever. Provide great service on regulatory tests and boiler servicing at rental flat and our boiler servicing at our home.

April 2, 2026
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Reply from Scott Findlay

Thank you Elspeth!

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