My nerves quickly disappeared as Natalia came on the line and immediately put me at my ease. She guided through all the steps clearly and gave me time to understand everything. I was most reassured an... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Ben, who picked up our call was extremely helpful. He took us through the process required to action our request taking great care to ensure that we fully understood the steps and procedures required.... See more
Company replied
I called in to Scottish Widows to discuss a draw down on my pension account. Annie took me through the process and answered all my questions patiently and with great confidence. She explained everyt... See more
Company replied
First of all I must commend Neil for his patience and professionalism during the call. Twice I had submitted documents with incorrect or missing information. He patiently talked me through and explai... See more
Company replied
Company details
Written by the company
Scottish Widows - the financial planning provider who calmly, expertly and with care, helps customers benefit today from planning for tomorrow.
Contact info
69 Morrison Street, EH3 8BW, Edinburgh, United Kingdom
- 03457166777
- www.scottishwidows.co.uk
4.6
Excellent
18K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Smooth pension transfer
Both Scottish Widows and Aegon were quick and effective at transferring my pension out from Aegon to Scottish Widows. I just gave Scottish Widows the details and they handled it.
September 25, 2026
Reply from Scottish Widows
We're delighted to hear that the pension transfer process was quick and effective for you, and that you found it straightforward to manage by simply providing the details to us. Thank you for sharing your positive experience.
Thanks,
Jenny - Scottish Widows
Very quick to respond to calls.very…
Very quick to respond to calls.very polite and friendly.
Affiant.
September 24, 2026
Unprompted review
Reply from Scottish Widows
We're so pleased to hear that you found our team to be polite, friendly, and quick to respond to your calls. Your positive feedback is greatly appreciated!
Thanks,
Jenny - Scottish Widows
Graham the advisor I spoke to was very…
Graham the advisor I spoke to was very informative Knowledgable and helpful
September 28, 2026
Unprompted review
Reply from Scottish Widows
We're so happy to hear our colleague provided you with such informative, knowledgeable, and helpful assistance. We truly appreciate your kind words.
We’d be grateful if you could respond to the information request. Please note, the email will come from Trustpilot rather than Scottish Widows.
Thanks,
Jenny - Scottish Widows
I spoke to a gentleman called Joe (may…
I spoke to a gentleman called Joe (may have got the name wrong sorry). I can honestly say he was so caring and understanding. He was professional and kind. He listened and was very patient with my needs. Fantastic service. Thank you
September 28, 2026
Unprompted review
Reply from Scottish Widows
We're delighted to hear that our colleague was caring, understanding, professional, and kind. It's wonderful to know they listened and were very patient with your needs, providing fantastic service.
We’d be grateful if you could respond to the information request. Please note, the email will come from Trustpilot rather than Scottish Widows.
Thanks,
Jenny - Scottish Widows
**Update 30/09**
Hi Alison,
Thank you for responding to our request for information. We will pass your feedback on to the relevant team.
Thanks,
Jenny - Scottish Widows
He explained everything clearly
He explained everything clearly, also just a phone call away
September 28, 2026
Unprompted review
Reply from Scottish Widows
We appreciate your 5-star rating! We're delighted to hear that everything was explained clearly and that you found our team easily accessible.
Thanks,
Jenny - Scottish Widows
The telephone discussion was clear and…
The telephone discussion was clear and professional. Outstanding customer service
September 28, 2026
Unprompted review
Reply from Scottish Widows
We appreciate your 5-star rating! We're delighted to hear that your telephone discussion was clear and professional, and that you received outstanding customer service. Thank you for your positive feedback.
Thanks,
Jenny - Scottish Widows
Great Service
Easy to get through to right team with minimal waiting time.
Both staff members I spoke to regarding my request were polite and helpful making the process very quick and easy.
September 28, 2026
Unprompted review
Reply from Scottish Widows
We're delighted to hear that you found it easy to get through to the right team with minimal waiting time. It's wonderful to know that our team members were polite and helpful, making the process quick and easy for you.
We’d be grateful if you could respond to the information request. Please note, the email will come from Trustpilot rather than Scottish Widows.
Thanks,
Jenny - Scottish Widows
Prompt, professional and knowledgeable.
Was able to speak with a very knowledgeable and professional agent quickly. He was well versed in the process and clearly outlined the steps I had to follow. I then reverted to the App which was easy to use and the whole process was dealt with quickly and efficiently. I’m sorry I no longer have any dealings with this Company given the high level of service provided and would definitely recommend them to friends and family.
September 18, 2026
Unprompted review
Reply from Scottish Widows
We appreciate your positive feedback and are delighted to hear about your excellent experience. It's wonderful that our colleague was knowledgeable and professional, clearly outlining the steps. We're also glad you found the app easy to use and the process quick and efficient.
We’d be grateful if you could respond to the information request. Please note, the email will come from Trustpilot rather than Scottish Widows.
Thanks,
Jenny - Scottish Widows
Scottish Widows Do The Hard Yards
Scottish Widows made sure they kept the momentum flowing to complete my pension transfer. They ensured the paperwork was spot on and kept me informed every step of the way.
September 25, 2026
Reply from Scottish Widows
Thanks for taking the time to share your feedback. We're delighted to hear that your pension transfer was completed smoothly. It's great to know our team kept the process moving, ensured everything was handled accurately, and kept you informed throughout.
Thanks,
Jenny - Scottish Widows
I have been with iWeb probably 20 yrs…
I have been with iWeb probably 20 yrs and have accepted they have a difficult to use website, half of the stocks you seek they don’t recognise even tho you already hold the stock. Now trying to transfer an isa is almost impossible they won’t reply to emails or give you the wrong email address. The staff you can talk to are always polite and helpful but the website is rubbish and don’t allow you to make proper contact
September 28, 2026
Unprompted review
Reply from Scottish Widows
Thank you for your feedback. We are sorry to hear about the difficulties you've experienced with our website and the transfer process.
We’d be grateful if you could respond to the information request. Please note, the email will come from Trustpilot rather than Scottish Widows.
Thanks,
Jenny - Scottish Widows
Very good experience
I have rarely spoken to anyone at SW since taking out my pension plan in 1988 but now I came to doing something with it the staff were excellent in presenting my options (without actually advising). The staff were knowledgeable and helpful and were able to help me get exactly what I wanted from my pension. Add to that that I was pleased with the way my pension had grown over the years with them. I could have moved my pension elsewhere at this point but chose to stay with them as they seem competative with what I wanted to do. There was no pressure at all on that.
September 28, 2026
Unprompted review
Reply from Scottish Widows
We appreciate you sharing your positive experience with us. We're delighted to hear that our team were knowledgeable and helpful in presenting your options and assisting you in achieving your pension goals. It's also wonderful to know you're pleased with your pension's growth and found our offerings competitive.
Thanks,
Jenny - Scottish Widows
Your representative on the the phone…
Your representative on the the phone Jed was excellent communication was first class. Tried with the app to which I found useless in this matter took me around the block.
September 28, 2026
Unprompted review
Reply from Scottish Widows
We're glad to hear our colleague provided excellent communication and assistance. We appreciate you bringing the app's difficulty to our attention; we are constantly working to improve our digital experience.
We’d be grateful if you could respond to the information request. Please note, the email will come from Trustpilot rather than Scottish Widows.
Thanks,
Jenny - Scottish Widows
Excellent support for my pension…
Excellent support for my pension queries, making my enquiry very straight forward and not as complex as expected. Both people I spoke to, Eddie & Deborah, listened and spoke in easy to understand language and I think Scottish Widows have made the whole pension process so much easier than other companies I have recently dealt with as it all could be handled by phone.
September 28, 2026
Unprompted review
Reply from Scottish Widows
We're delighted to hear about your excellent experience with us. It's wonderful that your pension enquiry was straightforward and that our colleagues made the process easy to understand. We're pleased that handling everything by phone was convenient for you.
Thanks,
Jenny - Scottish Widows
Reply from Scottish Widows
We're happy to hear you find our services assuring. We appreciate your positive feedback.
Thanks,
Jenny - Scottish Widows
Friendly and professional
The staff were very friendly and professional. I had to call them twice as the two links on the email that was forwarded to me were not working.
On the second call the staff member was able to resolve my full request to cash in my Small pot claim pension over the phone, which was most helpful.
Highly recommend.
September 28, 2026
Unprompted review
Reply from Scottish Widows
We're pleased to hear that our team was friendly and professional, and that our colleague was able to resolve your request over the phone. We appreciate your recommendation.
Thanks,
Jenny - Scottish Widows
the team this morning was very helpful…
the team this morning was very helpful thank you very much
September 28, 2026
Unprompted review
Reply from Scottish Widows
We're so pleased to hear that our team was very helpful. Your kind words are greatly appreciated, and we thank you for taking the time to share your positive experience.
Thanks,
Jenny - Scottish Widows
Christian was very helpful and…
Christian was very helpful and considerate when dealing with me thankyou
September 28, 2026
Unprompted review
Reply from Scottish Widows
We appreciate your feedback and 5-star rating! We're delighted to hear that our colleague was helpful and considerate. We're glad you had a positive experience.
Thanks,
Jenny - Scottish Widows
After an initial issue in applying for…
After an initial issue in applying for my pension, I spoke today to a very helpful and knowledgeable person who processed my application professionally and in a timely manner
September 28, 2026
Unprompted review
Reply from Scottish Widows
Thank you for your feedback. We're sorry there was an issue with your initial application, but we're delighted to hear our colleague was able to help and process everything quickly and professionally.
Thanks,
Jenny - Scottish Widows
When making pension decisions
When making pension decisions, it is reassuring to speak to a friendly, knowledgable person who can answer all your questions and allay any concerns. Jessica was simply wonderful and made the entire process easy - Thank you Jessica.
September 28, 2026
Unprompted review
Reply from Scottish Widows
We're delighted to hear that our colleague was friendly and knowledgeable, making the entire process easy. It's wonderful to know that all your questions were answered. Thank you for your kind feedback.
Thanks,
Jenny - Scottish Widows
Easy to get in touch
Easy to get in touch, staff very helpful and polite
September 3, 2026
Unprompted review
Reply from Scottish Widows
We appreciate your feedback and 5-star rating! We're delighted to hear that you found it easy to get in touch and that our team was very helpful and polite.
We’d be grateful if you could respond to the information request. Please note, the email will come from Trustpilot rather than Scottish Widows.
Thanks,
Jenny - Scottish Widows
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