Scott Memorials Reviews 

60
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

As a family of the recent passing of our late mam, we are absolutely speechless! The care compassion we have being shown and given is beyond words. Paul has being amazing and so has all the team. The... See more

Company replied

Rated 5 out of 5 stars

Excellent communication and paul done a brilliant job on mam n dads headstone Highly recommend n thanks. Reasonable price as well

Rated 5 out of 5 stars

Scott memorials refurbished and reseated my grandparents headstone which was over 30 years old. I cannot fault the work. It looks beautiful and brand new. I would highly recommend them in a heartbeat.... See more

Company replied

Rated 5 out of 5 stars

We’ve used this company twice now for our parents (a few years in between) and they honestly couldn’t have been more helpful or professional. Everything has been done perfectly with every stage and de... See more

Company replied

Company details

  1. Stonemason
  2. Cemetery
  3. Engraver
  4. Funeral Director
  5. Funeral Home

Written by the company

Scott Memorials provides the finest quality memorials of all sizes, additional inscriptions and renovations. Covering the whole of the North East and North Yorkshire - Sunderland, Seaham, County Durham, Durham, Newcastle, South Tyneside, Washington, Gateshead, North Tyneside, Hartlepool, Stockton, Middlesbrough, Darlington, Whitby etc.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

60 reviews

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4.6

All reviews

(60)

10 reviews in the last 12 months

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Rated 5 out of 5 stars

They've just finished my fiancee…

They've just finished my fiancee headstone absolutely beautiful can't thank them enough everything was perfect recommend them very highly

June 3, 2026
Unprompted review
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Reply from Scott Memorials

Thank you for your kind words David

Rated 5 out of 5 stars

Reasonable, efficient and dignified

Responded quickly from initial enquiry made.
Very helpful and efficient service.
Extremely happy with headstone recently completed. Exactly what we wanted.
No hesitation in recommending.

June 5, 2026
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Reply from Scott Memorials

Thank you for your kind words and recommendation Rosemary, we really appreciate it.

Rated 5 out of 5 stars

As a family of the recent passing of…

As a family of the recent passing of our late mam, we are absolutely speechless! The care compassion we have being shown and given is beyond words. Paul has being amazing and so has all the team. The craftsmanship detail and finish is priceless, we as a family really have made the right choice. We would highly recommend anyone looking for the final piece for their loved one. Thank you so much for everything yous have done for our late mam and wife Valerie Parkinson

June 2, 2026
Unprompted review
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Reply from Scott Memorials

Thank you for taking your time to leave us a lovely review Jason. We are glad that you and the family are happy with the memorial and service. Thank you for choosing us.

Rated 5 out of 5 stars

Amazing service

Scott memorials refurbished and reseated my grandparents headstone which was over 30 years old. I cannot fault the work. It looks beautiful and brand new. I would highly recommend them in a heartbeat. They were helpful and kept me fully informed throughout the whole process.

April 21, 2026
Unprompted review
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Reply from Scott Memorials

Thank you Christina, we appreciate you taking the time to leave a review. It was an amazing transformation, we are pleased you are happy with it. Thank you for choosing us.

Rated 5 out of 5 stars

Custom made to my design... Perfect

After the death of my lovely wife LInda , I needed a memorial , bespoke design , classic , traditional but with a modern colour which my wife and family would be proud . Visited 3 masons, only one impressed me , Paul Delaney at Scotts memorials, he understood from the start , how important this was, he listened and with his experience , talked me through the good and the bad of the 2 colours I had in mind. I choose Bahama Blue , It took 7 months (which he told me up front) to have the stone quarried in India , made and installed .
I have to say , the finished memorial has exceeded my expectations , which hardly ever happens these days. I have thanked Paul and the team at Scotts and if my experience is anything to go by , you will be in safe hands with these guys .

April 9, 2026
Unprompted review
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Reply from Scott Memorials

Hi Thomas, thank you, we appreciate you taking the time to leave a kind review. Thank you for choosing us and trusting us to create a lasting tribute for your wife.

Rated 1 out of 5 stars

No empathy

No empathy
This company need to remember that they are dealing with people who are grieving, got the initial request completely wrong, gave no prewarning of when the gravestone would be in place so family could not be there for support and sent invoice with no letter or words of sympathy. Basic manners and kindness required. Wish we'd gone elsewhere

February 7, 2026
Unprompted review
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Reply from Scott Memorials

I can only apologise that you felt our customer service was less than satisfactory.
Can you please clarify how we got the initial request completely wrong? The initial request we received from our customer Mr C was an order form and the memorial chosen was page number 2, photograph number 15. In our brochure, page 2 number 15 is the memorial and ND4 is the daffodil design that I sent to you via email.
The initial confirmation letter stated – ‘We are writing to confirm your order for an all polished black granite ogee shaped top memorial (2’7” overall height, 3” thick) with gold borderline to three sides, red rose top right hand side (as page 2, number 15), ND4 daffodil in blue in place of top left hand side rose and two flower containers.’
As this was our understanding from the order form (a copy of which was emailed to you to clarify this, removing any sensitive information).
We were contacted via email on the 9th October by B C and the director sent several proofs (which are a mock up of the memorial and the font layout to show how it would look on the memorial itself). The proof was approved and we proceeded with the order.
The memorial was completed on the 27th of January and we contacted our customer that day and there was no answer, so we left a voicemail.
I can only apologise that you felt we showed no empathy, but our director liaised with B C to ensure the memorial was exactly as envisioned and they have not made us aware of any concern after the memorial was completed. Our policy is to send the invoice for the remaining balance in the post on the day that the memorial has been completed, after contacting our customer to inform them. There is then a month from the completion date given to settle the balance. We believe this is fair to give everyone the chance to visit the memorial in situ and inform us of any concerns that we would absolutely address.
As I have not received a response to my email sent to you on the 16th February clarifying the above, could you please ask Mr C or B C to contact us and we will do our utmost to address their concerns and any issues with the memorial. Thanks.

Rated 5 out of 5 stars

First class service

We’ve used this company twice now for our parents (a few years in between) and they honestly couldn’t have been more helpful or professional. Everything has been done perfectly with every stage and detail and they were in touch with us regularly to keep us updated. Would definitely recommend them

January 18, 2026
Unprompted review
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Reply from Scott Memorials

Thank you for your review Sam, we are grateful for your returning custom.

Rated 5 out of 5 stars

Re-erection of ancient memorial

I asked Scott's to re-erect the headstone of my great-grandfather that had been lying face-down for at least 20 years in Marske St. Germaine's Cemetery - no doubt a small job, but they fitted it into their schedule and supplied me with a photograph of the completed task. Faultless!

September 3, 2025
Unprompted review
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Reply from Scott Memorials

Thank you for your lovely review Adrian

Rated 5 out of 5 stars

The best stone mason

the most beautiful personal memorial made for our friend- Perry was so helpful in guiding us through various options and the final product is stunning- highest craftmanship

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

First class experience!

The headstones of both my parents and grandparents needed refurbishment. Scott Memorials carried out this work and I am absolutely delighted with the results.

July 28, 2025
Unprompted review
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Reply from Scott Memorials

Thank you so much for your kind review, we are pleased you are happy with the memorial

Rated 5 out of 5 stars

Excellent service

The service I have received from start to finish with Scott memorials has been wonderful.
Having never had to do this before, I was guided through the process and everything was explained clearly. The design I wanted turned out better than I could have imagined and my whole famiy are rally happy with the headstone. Thank you to Paul and everyone at Scott Memorials.

July 8, 2025
Unprompted review
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Reply from Scott Memorials

You are very welcome Julie, thank you for choosing us. We are happy to help and I will pass your comments on to the team.

Rated 5 out of 5 stars

First class and highest quality

Scotts have been so helpful over recent months in advising our family on a memorial headstone for our Mam and Dad. The advice we got from Angela was first class and the headstone is beautiful and just what our parents wanted. They also did some restoration on our Grandparents' headstone in the same cemetery - this was equally good. We don't think you'll find better in the Northeast. Well done Scotts - our sincere thanks to you all.

July 10, 2025
Unprompted review
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Reply from Scott Memorials

Hi Chris, thanks for taking the time to leave this lovely review. Thank you for choosing us, we are happy to help and will pass your comments on to the team.

Rated 5 out of 5 stars

Very professional and respectful…

Very professional and respectful company. Would definitely recommend scotts memorials. I'm very happy with the service from start to finish for my mams headstone.

June 9, 2025
Unprompted review
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Reply from Scott Memorials

Thank you for your kind review Linda, we are happy to help.

Rated 5 out of 5 stars

AStone clean upsked the company to undertake…

Asked the company to undertake restoration work on 2 family headstones .
This was carried out on 15th April 2025 the stones had been in place since the 70s both stone were cleaned and re lettered.
Outstanding workmanship came up like new once again Thank You

April 15, 2025
Unprompted review
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Reply from Scott Memorials

Thank you for your kind review Les.

Rated 5 out of 5 stars

Fantastic customer service from all the…

Fantastic customer service from all the staff we had contact with. Always happy to discuss and work with us to get what we wanted. They kept me updated throughout and made me feal at ease on the whole process helping me with advice when i needed it.

March 27, 2025
Unprompted review
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Reply from Scott Memorials

Thank you for your review Steve, we are happy to help. Thank you for choosing us.

Rated 5 out of 5 stars

Headstone repairs, cleaning and re gilding …

Scott’s memorials have recently refixed my parent’s headstone which had fallen after 30 years in place. The headstone was cleaned and regilded. They sent me photos of the work and kept me updated and informed of the progress. I am so pleased with the results

March 14, 2025
Unprompted review
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Reply from Scott Memorials

Thank you for your revied Kathryn and thank you for trusting us to restore your parents memorial

Rated 5 out of 5 stars

From start to finish paul the director…

From start to finish paul the director went above and beyond to get our memorial just as we wanted.
I would recommend his service very highly.

February 17, 2025
Unprompted review
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Reply from Scott Memorials

Thank you Alan

Rated 5 out of 5 stars

Outstanding Customer Service

My Fathers headstone was purchased from Scott Memorials seventeen years ago, they did a fantastic job then and we have always been more than happy with it.

Recently the headstone, along with quite a few others in the same cemetery, had suffered damage due to the many storms we have had lately.

The headstone needed removing and resetting on its base.

My wife telephoned Scott's to arrange a repair, they advised that someone would have a look at the headstone the next time they were in the area and assess the work needed.

On January 22, my wife had a phone call from Paul to say that the work had been carried out that day and that there would be no charge for the work.

We were amazed that a company can offer this level of service, at no cost, after all these years.

The repair work is first class and the headstone honestly looks as good now as it did when first erected all those years ago.

Outstanding service and workmanship from this company. Thank you to everyone at Scott Memorials, I cannot praise you enough and you certainly deserve all these five star reviews.

January 22, 2025
Unprompted review
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Reply from Scott Memorials

Thank you for taking your time to leave this lovely review. We are happy to help.

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