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Review summary

Created with AI, based on recent reviews

Evaluating 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and dedication, making the process smooth and stress-free. The customer service is consistently highlighted as exceptional, with many people appreciating the support and clear communication provided throughout their journey. The overall user experience is described as excellent, efficient, and straightforward. However, some people were dissatisfied with the service and response times, mentioning a lack of communication within the team, slow email responses, and instances of being ghosted or provided with misleading information. A few customers also reported issues with coordination and transparency, leading to wasted time and last-minute surprises.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Reviewers highlight ambiguous aspects of service. Many customers praise the professional, friendly, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting agents who are professional,... See more

User experience

Reviewers mention positive feedback about user experience. Many customers describe the process as smooth,... See more

Response time

Customers had ambiguous experiences with response times. Many reviewers praised the quick and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

⸻ I had a wonderful experience working with Jhen. She was an amazing agent who guided and supported me every step of the way with the house. Her professionalism, patience, and dedication made the... See more

Rated 5 out of 5 stars

I found a property with Scraye and I'm so happy that I came across this company. The staff was always very helpful and honest. Something that I really good about this company is that they cover the e... See more

Rated 5 out of 5 stars

With regards to Ms.Joralyn, me andmy husband has a very good experience with how she handled our inquiry.. we give 5 stars for that... Otherwise we are still waiting for her colleagues handling on... See more

Rated 5 out of 5 stars

Very thankful to Joralyn for working efficiently and helping us every step of the way. They reply to my emails and answer my questions as quick as they can. They have made the process much easier for... See more


Company details


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

225 reviews

5-star
4-star
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1-star

Replied to 77% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Scraye have been a great asset to our…

Scraye have been a great asset to our business. As a family run estate agents in Central London, Scraye have been a great tool for us to expand our business. They have helped in the rental of our properties and reduced the time in finding a tenant. The team at Scraye are very friendly and offer a very professional service with excellent communication throughout the rental process. Scraye is a great tool for any agency looking to expand their business at a low cost and without hiring more staff. They have now become an essential part of our business and I highly recommend them.

April 11, 2022
Unprompted review
Rated 1 out of 5 stars

I have paid my holding deposit now I’ve…

I have paid my holding deposit now I’ve received no communication

April 2, 2022
Unprompted review
Scraye logo

Reply from Scraye

Hi Justkia

We’re sorry to read you had a negative experience. We couldn’t find any tenancy under the name “Justkia”. Could you kindly let us know what tenancy your name is or what property this relates to so that our Operations team can reach out to you?

Thanks!

Rated 5 out of 5 stars

Above and beyond

I’ve been working with Scraye for a few months now and I say they are exceptional! As a company Scraye really looks out and care for all tenants, applicants, landlords and their agents. They will go above and beyond for all parties in any situation.

February 17, 2022
Unprompted review
Rated 5 out of 5 stars

Exceptional Service - Highly Recommended!

I have been working with Scraye for several months now and I look forward to continue forging a long term partnership with them as their service is absolutely exceptional. Corentin, Yorick and the whole operations team are incredibly helpful, professional and always ready to assist above and beyond. They have been a great asset to my business and I would highly recommend their services to other agents and tenants also. Thank you for all the amazing work!

January 28, 2022
Rated 5 out of 5 stars

One in a million

I first found these guys on Google, when searching long and hard for somewhere to rent in London. I found the perfect property and placed my holding deposit, due to unforeseen circumstances I had to withdraw my application. Not only did Scraye offer their support, suggestions and options to me. But they returned my holding deposit in full within 24 hours. They understand my situation, offered me help, but also showed genuine care my returning my money in full. This deposit was non-refundable, so this wasn’t something they had to do for me. They just did. Thank you Scraye - you are one in a million.

January 26, 2022
Unprompted review
Rated 5 out of 5 stars

I am extremely happy with the service

I am extremely happy with the service that i received from Scraye. It was a very hectic process from my side, but they continued to stay patient and help me secure the flat i wanted! I would like to give a special thank you to Yorick and Candice for all the help! Extremely impressed!

January 20, 2022
Unprompted review
Rated 5 out of 5 stars

Very good experience

I have used Scraye to find a tenant for my apartment last year and the whole experience went smoothly. Their platform works well, their fees are competitive and the staff is professional and friendly.

I will continue to work with them in the future.

December 20, 2021
Unprompted review
Rated 5 out of 5 stars

Much better than expected

Much better than expected. When they offered us their services, we confessed that it sounded too good to be true. However, the entire team, service provision, and monitoring proved to be incredible. They fulfilled all the terms offered, without any surprises, giving more encouragement to a long-lasting partnership.

November 12, 2021
Unprompted review
Rated 5 out of 5 stars

exceptional service

Was introduced to this company only recently.
I encountered courtesy, practical and meaningful dialogue, keeping in touch with me as well as guiding me at every step of the way with good sound advice.
This was a true partnership ,working as one, on the same side and with the same goal delivering reassuring advice and a positive result.
Would I use them again?... most definitely and without any hesitation.
A force to be reckoned with

September 20, 2021
Unprompted review
Rated 5 out of 5 stars

I was lucky to work people from Scraye…

I was lucky to work people from Scraye to get my new house because they were extremely helpful and willing to answer queries at any point of time.
The communication was excellent and they are the reason I had a smooth move into the new place.

August 16, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic service and very helpful staff

Scraye did a fantastic job both advertising and arranging the rental of my property. The whole team were very communicative, professional and offered some of the best rates of any agent around. I highly recommend Scraye and will be using them again in future.

July 12, 2021
Unprompted review

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