Scrivens Opticians & Hearing Care Reviews 

Staff very professional, friendly and helpful. The audiologist was very polite, explained everything clearly and took his time. Excellent service, would highly recommend. (Shirley, Southampton branch)

I experienced outstanding service from the team at the Tonbridge branch of Scrivens.

I had a free hearing test on 23rd April with audiologist, Harry, who examined my ears and conducted a technical test of both ears. He showed me a graph of my hearing for each ear. Both ears showed a lack of hearing at higher frequencies which I understand is fairly common with people of my age - 80 at my next birthday.

Harry then contacted my GP and obtained approval for a hearing aid for both ears to be covered by the NHS and arranged an appointment for me to have these fitted on the 8th May. He fitted the hearing aids and checked they were working correctly.

He then introduced me to Claire who showed me how to fit the hearing aids as well as how to identify the right from the left, turn the devices on and off, replace the batteries and clean the hearing aids etc. I was not rushed and was given plenty of time to ensure I could confidently carry out all of the operations as well as how to install an app on my phone to assist in their day-to-day use. I left with the hearing aids, a six-month supply of batteries, and a pouch to keep them in. I was told that if I was to experience any problems, to just pop into the store and ask.

I felt the benefit as soon as I got into my car: I could hear the indicators notification at a much-improved volume than previously. I also feel the benefit when watching the television at home with the volume set four notches lower but actually hearing more - no need for sub-titles anymore! It is also much easier to have a conversation with friends in a pub when there is a lot of extraneous background noise.

These hearing aids are extremely beneficial as well as being comfortable. After a few days I can now fit the aids without using a mirror.

I would like to thank Harry, Claire and Tom for their kind, and outstanding welcome and service which has significantly improved my hearing with hearing aids that are comfortable as well as fairly discreet.

Many thanks, Charles.

Friendly & helpful staff. Thorough and professional sight test.Market Deeping branch - would highly recommend.

Very helpful and also professional very pleasant and friendly

Very helpful and friendly. Explained a lot of things in detail and didn’t feel rushed. Also had appointment overlap and had to cancel my original appointment last minute which they were very helpful and understanding. Got a new appointment straight away.

Fast and efficient service with friendly staff.

Friendly, community centric opticions.
Great friendly service with a welcoming atmosphere.
The staff were helpful and jolly.
Stick to Scrivens.

Had an appointment at scrivens opticians in mildenhall this afternoon, and wow, what a fantastic reception upon entering by the 2 lovely ladies Michelle and Sarah, both absolutely lovely, very friendly and 100 % + professional. I honestly felt i could've sat down and enjoyed a coffee with both of them. I would highly recommend this branch of scrivens to anyone needing an eye test. BEST EYE TEST IVE EVER HAD given by a FANTASTIC TEAM. THANKYOU.

Reminded me eye check due. Receptionist very friendly and helpful.
Optometrist very pleasant and professional and no pressure to buy new glasses. Always happy to make minor repairs to glasses without charge- I have been going there for many years.

My elderly mother purchased private hearing aids from SCRIVENS last year. She has since had to move into a care home.
Following receipt of an aftercare request letter, the local branch advised me to call the main office to arrange a home visit.
The main office then tells me this is not a service they offer.
Not always something you would think of when purchasing hearing aids, but a definite warning that should circumstances change, SCRIVENS do not offer any support.
Very disappointing considering the amount of money spent.

The staff are very friendly & helpful. The optician explained my options regarding my sight test,he was very helpful.

MALTON BRANCH
Staff were friendly and professional.
Went out of their way to support me.
Wonderful staff and whole team working together to give a quality service.

This company provides an excellent up to date professional service for hearing aids. More importantly it also provides the most amazing caring staff; Claire, Tom and Harry.

It is very unusual in these days that you find people whom you feel actually care about you and your needs. These three staff in Tonbridge are an absolute credit to Scrivens.
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Excellent service especially Claire and carol

The service in the Kings Heath branch is always really good. The staff are always very helpful, friendly and welcoming. They take time out to help you with their services and are always very friendly for a chat. Would definitely recommend!! Thank you as always.

Great service friendly and knowledgeable

Was seen quickly without an appointment. Receptionist and audiologist were both very reassuring and explained what they could do. Audiologist told me the condition of my ears and offered to remove some wax which he did.I was very relieved when he told me all was well. Would definitely go back again.

I attended my eye test at Shrivens Newmarket. This was a pleasant experience. The staff were very attentive during my appointment. They were very patient and explained clearly my options.

Scrivens Opticans. Halesowen. Excellent service. Kayleigh was great and the optician was very informative and professional,

Went to scrivens at Kitts Green, all members of staff were amazing, my son has just been registered blind and the staff gave him extra time and support, we were able to order frames in so we could look at them, what an excellent service this was, would 100% recommend Scrivens and all the staff. Thank you for all your help.