poltronesofà - Abbotsinch Reviews 

3,184
TrustScore 4.5 out of 5

4.6

Unit 13 Abbotsinch Retail Park, Renfrew Road, PA3 4EP Paisley, Renfrewshire,, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Alison ar the Paisley store was lovely. The perfect balance of salesperson: there when we needed her but not on top of us either. She explained the difference leather options and functions of the sofa... See more

Rated 4 out of 5 stars

Kept up to date with arrival time.Sofas set up by delivery man. Packaging taken away. Did not have enough gliders to put on the 2 seater sofa which would have been very much appreciated. Delivery man... See more

Company replied

Rated 4 out of 5 stars

I was disappointed at the length of time I was having to wait for my sofa but it is here now and it's lovely. Also, was not told that Poltronesofa employees don't deliver, that it was an 'outside'... See more

Company replied

Rated 5 out of 5 stars

Staff welcoming, friendly and professional, all with a great knowledge of the products. Having visited the store on several occasions, I dealt with 2 staff members , David and Sunni, who were both... See more


Company details

  1. Furniture Store

About poltronesofà - Abbotsinch

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Unit 13 Abbotsinch Retail Park, Renfrew Road, PA3 4EP, Paisley, Renfrewshire,, United Kingdom

  • 0191 731 3300

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.6

All reviews

(3,184)

16,621 reviews in the last 12 months

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Rated 5 out of 5 stars

From the moment that my wife and myself…

From the moment that my wife and myself entered the store at the Paisley we were warmed with a friendly welcome , the staff member was a very pleasant young man by the name of Sunny we explained what we were looking for and he took time to show us around , we were offered a coffee but we had one before we left our home, we were shown what leather we could choose from which we did now all we have to do is wait on the delivery .

June 23, 2026
Rated 3 out of 5 stars

Love the sofa

Love the sofa. Was delivered on time. Delivery men put the sofa together. Unfortunately after they left we noticed that the console section was not fitted level with the rest of the suite. No instructions left as to who to contact regarding this.

June 18, 2026
poltronesofà - Abbotsinch logo

Reply from poltronesofà - Abbotsinch

Ciao Karen,

I hope you are well and thank you for your review.

I have tried to call you today regarding the concern with the console unit, there was no answer however I have left you a voicemail message.
An email has been sent to the address on your order, with a linkto our online contact form.
If you can complete this, and submit the required information back to us then we can fully review the issue and advise on the next steps.

If required the link is https://enquiries.scs.co.uk/

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

GOOD GUYS

Delivery was on time and two guys where good at there job and very helpful. The sofa is a great colour and well made. Myself and my wife are very pleased with it.

June 21, 2026
Rated 4 out of 5 stars

When entering the building was greeted…

When entering the building was greeted with a smile.
After a look around spoke to Peter who was very helpful, I ended up purchasing an x stock model.

Guys had the sofa bagged before I collected it, as they promised

Great experience all round

June 15, 2026
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Reply from poltronesofà - Abbotsinch

Ciao,

I hope you are well and thank you for your review.

We’re pleased to hear you had a positive experience in store and we appreciate your great comments.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

The greeting was welcoming

The greeting was welcoming, professional but not overpowering. We were left to look around at our own speed but the lady was readily available when we had questions.
Our plan was to visit various stores and create a shortlist of contenders. After an hour or so our decision was made with unbiased advice from the salesperson. We happily made our decision and paid our deposit.
Two days later we returned to choose material and colour and complete the final payment. We met the same lady who again was extremely helpful again.

We are delighted with our purchase both with quality and especially cost. Amazing products at amazing prices.

June 10, 2026
Rated 4 out of 5 stars

Very helpful

Very helpful, respectful and good people management, with good advice and detail about products

June 9, 2026
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Reply from poltronesofà - Abbotsinch

Good Afternoon Ms Greer,

Thank you for your 4* review.

We’re pleased to hear you had a positive experience with us.

If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

We were greeted by an employee as we…

We were greeted by an employee as we entered the store. Alison was very professional and knowledgeable about the products in the store. Alison made us fill very at ease. I would recommend Poltronesofa’s, Paisley.

June 6, 2026
Unprompted review
Rated 5 out of 5 stars

We were greeted by a store assistant…

We were greeted by a store assistant called Alison who was very polite, helpful and friendly. She showed us a few sofa's after we explained what we were looking for, she then told us to give her a call if we needed anything else. That's the kind of service that I appreciate not in your face. I would recommend the Abbotsinch branch of Poltronesofa for the first class service that we received. Thank you Alison.

June 2, 2026
Rated 1 out of 5 stars

Not good.

Unfortunately the sofa was damaged on delivery and there is damage to the arm of my sofa definitely not the bed experience. I’m now awaiting word about a replacement.

June 4, 2026
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Reply from poltronesofà - Abbotsinch

Ciao Miss O'Brien,

I hope you are well and thank you for taking the time to leave us your review.

I am so sorry to read about your delivery and that there was some damage caused to your furniture.
I can completely understand how upsetting this must have been for you and apologise that this has happened.

A service has been raised and passed on to our 3rd party technicians at Emmiera who will contact you directly over the next 3-5 days regarding the next steps.

If you have any questions in the meantime then please reach out to our aftercare team on 0191 7313300. Our lines are open from 10am until 6pm Monday to Friday.

Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team

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