Alison ar the Paisley store was lovely. The perfect balance of salesperson: there when we needed her but not on top of us either. She explained the difference leather options and functions of the sofa... See more
Location
Switch locationUnit 13 Abbotsinch Retail Park, Renfrew Road, PA3 4EP Paisley, Renfrewshire,, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Best sofa store in the area and 1 of 4 we went too. We felt a real connection with Stephen from the get go and he kindly talked us through each sofa we wanted to view. Our heart belonged in this store... See more
Kept up to date with arrival time.Sofas set up by delivery man. Packaging taken away. Did not have enough gliders to put on the 2 seater sofa which would have been very much appreciated. Delivery man... See more
Company replied
I was disappointed at the length of time I was having to wait for my sofa but it is here now and it's lovely. Also, was not told that Poltronesofa employees don't deliver, that it was an 'outside'... See more
Company replied
Company details
About poltronesofà - Abbotsinch
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Unit 13 Abbotsinch Retail Park, Renfrew Road, PA3 4EP, Paisley, Renfrewshire,, United Kingdom
- 0191 731 3300
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service by Shirley
Excellent customer service by Shirley
May 4, 2026
Unprompted review
The sales lady Alison was amazing .
The sales lady Alison was amazing . She was so helpful and knew her job very well . She gave us all the information on the materials prices and generally everything we asked .
Alison gave us plenty space to browse and try the sofas . She only came when we asked . Great experience. Got a lovely sofa and stool Thanks to Alison . Cant wait for it to come .
May 1, 2026
Very helpful staff made my choice so…
Very helpful staff made my choice so easy to decide
May 4, 2026
Unprompted review
We only went into store for a look as…
We only went into store for a look as we need a new sofa for our new house. Sonny acted very professionally and really helpful showing us all the sofas and picking colours that we bought one.
April 30, 2026
The sales person was very knowledgeable…
The sales person was very knowledgeable and helpful about your product and patient as my wife is a very fussy lady but we got there in the end
May 2, 2026
Very helpful polite fabulous so far .
April 21, 2026
Friendly and helpful on choosing sofa.
April 22, 2026
Had a lovely experience today
Had a lovely experience today , Shirley was superb and couldn’t do enough for us , she didn’t hassle or badger us like some places do and gave us the time needed until we made a decision. Very well done and keep up the good work !
April 25, 2026
Unprompted review
We had a great experience buying our…
We had a great experience buying our suite.The employee was very good and gave us lots of information.He showed us the colour that we were going to pick under the daylight machine and it looked completely different.We ultimately changed the colour for another.
April 20, 2026
Very good service in store
April 20, 2026
Very polite and helpful staff
Very polite and helpful staff. At no time did I feel pushed or rushed to purchase anything from the store.
April 20, 2026
Very helpful and knowledgeable polite…
Very helpful and knowledgeable polite and very clear a great experience to
April 20, 2026
I have bought a 2-2seaters from…
I have bought a 2-2seaters from Poltronesofa -Abbotsinch it is super I would recommend the company and the staff for there dedication they describe the item down to a T and the after care I would highly recommend the place
April 4, 2026
Good service but hidden costs added on…
Good service but hidden costs added on is a bit disappointing!
April 20, 2026
Very enjoyable experience
Very enjoyable experience, superb choice of sofas as well as colours. Staff incredibly helpful, knowledgable.
April 16, 2026
Nice friendly staff.
April 20, 2026
Excellent service by shirley
Sold sofa by Shirley today, excellent customer service. Very helpful. Explained everything that was required and helped with ideas of measurements etc. highly recommend
April 21, 2026
Unprompted review
Great service from Steven
April 17, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.