The two men from Bonaci were very helpful my house has a very narrow door way the to men worked tirelessly to gwt my sofa fitted.

They were very polite and made sure that i was happy every step of the way.

I am very Happy with the service that I recieved today. I would 100% recommend and use them again

EXCEPTIONAL Delivery service from the 2 guys.

Both guys were so helpful and friendly .I felt sorry for them as sofas were so heavy .But they did a great job As always great service Shame about the products

Excellent service. Really wonderful crew polite, hard working and very respectful to you and your property.

Lucy was a lovely young lady very patient and listened to my needs, the manager went forward with the information I needed but in the end it was the relaxed approach of Lucy and my budget that won me over!

Simon and Travis arrived in the time frame promised. After a quick check they took the garden route with better access for the sofa and through the front door with the chairs. They used a giant cover rug to protect the carpet and took all the packaging away with them.
Thanks for a smooth and successful delivery.

I am very happy with this company from beginning to end. I have been kept informed with accurate information throughout. Ordering online was straightforward and the delivery crew were efficient, polite and respected my property . The furniture fits perfectly and is of good quality.
Extremely satisfied customer .

Gary greeted at the door guided us to what we were looking for and then waited till we looked like we needed help I could not believe there is still customer service about. From start to finish purchasing what we wanted was great he was very knowledgeable and pleasant also we could have a joke with him too don't get that kind of service often now we enjoyed visit and purchased what we wanted thank you Gary ps manager wasn't so bad either lol

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Complaint #281542582
After being missold our sofa (January) and us refusing delivery the first time (April) countless emails being ignored, incredibly rude, intimidating, unhelpful manager instore, finally an email from Bradley on 22nd April to say our complaint was being looked into by an area manager (we’ve heard nothing to date but have a complaints number) so we sent an email asking for our order and contract to be CANCELLED COMPLETELY on 3rd May, a chaser email on 9th May because we heard nothing, and today we received an email saying they were going to try to deliver the sofa this afternoon?! This company is SHOCKING!! There is zero level of customer service, there is no actual communication, they might seem fine when trying to con you into buying the sofa but after that their behaviour is disgusting. My mother is 79 and even though she is completely fine in her mind she is frail in her body, recovering from a hip replacement in October last year. She has had to sit on garden furniture for months whilst this absolute farce has been playing out. The stress this has caused my mother is ridiculous. The fact we have been completely ignored every single time we contact them bar one email. And trying to call? Hours lost on hold. Or waiting for a call back. We have tried the after sales email address, the social media email address, as the customer service email now no longer exists. Avoid at all costs.

Very helpful team Chris & Taylor not easy getting it in as it was quite large but they persevered and got it in
Respectful of property on time and very polite would use them again

The in-person showroom and staff were very helpful, the crew who delivered and assembled the sofa were very professional and did a great job! The sofa is great quality, exactly as described, very comfy. Overall very happy.

The only thing that was less than perfect was that our lead time was extended a few times (which is ok) but the communication was a little lacking so we felt a little uncertain of when our sofas would arrive. Overall the sofas were delayed about a month but I didn't get an update until I proactively reached out to the support phone line (who were very helpful!) After this, I knew about the "Track your order" link on the website that was very useful, and started getting email updates which I hadn't seemed to be getting before.

The whole process of our experience with SCS Basildon was excellent, made as such by their Sales Advisor Callums positive attitude, technical knowledge and attentativeness in matching our needs. Callum went above and beyond in making sure that our order was kept on track and still matched to our expectations. I would highly recommend this store to future potential customers.

We went to SCS at Lakeside, Essex and had a great experience trying out all the sofas. The staff member Ukeme was extremely helpful and gave us plenty of time and space to choose what we wanted.
He talked us through the customisable options, which helped to fit our lounge.

We placed our order in February, and it arrived in May.
The delivery/ install was quick and easy.

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The lads were very good and polite,

Good communication contacting us when they were close. They were polite and respectful to myself and home and took away the large boxes and rubbish. Very quick installing sofa and checked whether we were happy with the sofa etc.

Not impresses with the delivery, no paper work left. Not spoken to about the sofa at all. No care instructions left and no inspection before they left. Please not this review is about the delivery only.

When we walked into the Basildon store we was approached by a very nice Gentleman called George. He listened to what we wanted and took us round the store. To show us around He never pushed us to buy anything. He advised us what was the ideal sofa for us. We cat thank George enough for his help and advice. We highly recommend George and the Basildon SCS store

Very friendly staff, who also gave us time to have a good look around, and advise when asked, lots of sofas to look at and so many colours, personally I think to many (170 ish), but finally got there in the end. Looking forward to delivery now.

AVOID UNLESS YOU LIKE A BROKEN SOFA THAT COSTS £2500!!!!!!!!!!!!!!
WE have had our technician report completed and haven't heard anything back since! i have been sitting on hold for almost a week to SCS and to be honest I've had enough!!!!
My wife had a phone call today AFTER putting her number on your useless system over and over again to just be hung up on!
WE just want our problem solved.
The customer service of this company is out of control. How you can leave a honest paying customer with faults on the sofa for this long is beyond me. I contacted you within 24hours of delivery it then took me a fight to get a report done and the gentleman doing my report agreed with me that there is a fault. I then receive ZERO contact. I will now be contacting the ombudsman. DO NOT BUY FROM THESE PEOPLE.

Went into our local store at Pipps hill Basildon the salesman George was very helpful and polite showed us round the store to look at various sofas not at all pushy so I liked that, gave us time to think, he sent me email with photos attached and measurements which I asked for the next day which was a great help too see if it would fit our room so very helpful was well impressed with the service. We have been back to purchase our sofa so excited