When we ordered our sofas in August the service we received at the shop was friendly and professional, we were given delivery date 21/11/25 then it was 26/11/25 then changed again to 5/12/25 only for that to be cancelled without a new date, then given 11/12/25
We had given our old sofas to the British heart foundation, so left to sit on garden furniture all this time
The 2 men who delivered our furniture were quick, polite and very respectful of our property taking their shoes off
The process was so stressful but now it is here I love it

The delivery

They didn't make the original delivery slot, but I was sent a message saying they will be late, given a new time slot. They called me to tell me they were 25 minutes away, brought sofas in, very respectful of our home, unpacked them, asked where we would like them, removed all packaging and taken away with them, 3 polite men, very chatty, checked we were happy with it all before they left,

Excellent service from start to end. George at Basildon was very experienced and helpful. The delivery was fast and carried out carefully and efficiently.

First of all we were told delivery would be Boxing Day and we got a message to say it would be delivered on 19th November (5 weeks early). We were given a time slot on the day and we could track the delivery. The two guys (Perry and Taylor) were very good. They unpacked our sofa bed, put it together and took all the packaging away. It only took them twelve minutes from start to finish.

Excellent delivery experience. Contact made in week leading up to delivery with delivery slot narrowed approaching the day. Very accurate and efficient. Delivery team were excellent. Polite, considerate and caring.

They phoned me on the day to let me know what time they will be arriving which was good.

New recliner sofa, we had excellent service from first visiting the store till final delivery. All staff were really polite and efficient, answering all questions with authority and understanding of their goods. We would definitely recommend and will be our first port of call if we need anything else.

Alex and Jakob were amazing two lovely guys so friendly and showed us how it all works the recliner sofa set it all up for us
Thank you so much for all your help

On time friendly polite
In branch Adam was very helpful

Very happy with my delivery. They called in advance, and the men were really quick to take it apart, get it into the room and put it back together. Very friendly and professional.

Excellent service, SCS crew delivered furniture at the allocated time, they were really efficient and helpful and so cheerful for such an early delivery

Excellent service in the store and very friendly helpful delivery team

worst experience especially as this was for our first home
no email the night before as promised with a delivery slot. had to call them the day of delivery twice for this info and still never got sent any tracking. never got a call to say they were on the way they just turnt up at our house expecting us to be there even though i told them on the phone we do not live there yet, we were told not to worry we would be called half hour before - we were not
not when we ordered the sofas in store there would be additional charges for the breakdown of the sofa to get it into the room - happy to tell us about additional add on's though such as the care insurance package! called and was passed back and forth from head office to the store both sides saying the other was responsible and in the end never got any kind of resolution from them. will never by a sofa from them again!

We finally had our sofa and footstool delivered today and wow it was definitely worth the wait. It is absolutely beautiful and the colour we choose is stunning. I would say be prepared for an early rise as it was delivered very very early. We was woken extremely early at 6.48 am to be precise by one of the delivery drivers to inform us that they would be with us within an hour subject to traffic. They arrived at 7.37 am, two very nice men that put the sofa together in no time. Both very polite and cleared away all the cardboard. Thank you very much, shame I cannot send you a photo x

Great delivery service. They took their shoes off too, which should be a given with all deliveries inside a property. Very pleased with the whole service.

Order came in earlier than expected. Was kept updated with delivery and able to track on day. Delivery team were excellent, professional, respectful, pleasant and happy to answer any questions. The item was perfect amd looks to be good quality.

Delivery Gents were great polite and friendly

I had a great experience with Simon and Stuart, the SCS delivery drivers, this morning. They called about an hour before arriving to give me an idea of when to expect them, which was really helpful. The delivery itself was excellent—they unpacked everything, set it up carefully, and made sure nothing was damaged. Both of them were professional and considerate throughout. I’d happily recommend them to anyone.

Clive

After a very long wait from ordering our new sofas we were very please with the delivery service, from the detailed timings and constant up dates. The delivery guys were very polite and curious at all times and respectful of our property.