Excellent service from start to end. Kept fully informed about delivery and regular updates. Mike and Dylan very friendly and competent working together.
Love my new suite! Well done SCS.

Merv and Ste were very professional, got our sofa and chair in, in no time! They were very friendly and helpful. Overall excellent experience.

Ordered a sofa 11/1/25 for delivery 21/2/25. So far no one has been in contact and when i telephoned the contact number to try to find out when delivery will be there is 187 minute wait time. I have found a track my order, which i wasn't made aware of when we purchased and it is now estimated to be delivered 6 weeks later than we were told i would arrive, yet we haven't been kept informed. Still waiting in the que to find out when it will arrive and find out what's gone wrong.

Friendly kew about all the products and helped me find a choose the products I brought avery nice person.

From store to delivery was kept informed every step. The delivery guys rung me with a rough time of delivery were very professional would highly recommend

Very friendly and helpful staff. We delt with John who was able to answer all our questions and was very patient as we asked to look at different options.

This visit was to chose our new seating and leave a deposit and everything went perfecly from our point of view. At the moment I can't comment on the delivery etc of our goods.

Mike

Two well mannered men, arrived on time, fast and efficient, and very pleasant people would recommend anytime

The delivery was amazing. Both mens did an amazing job delivery the sofa inside without any damage. Both were lovely to meet. Thank you so much.

Extremely helpful sales person

Wife like this and sales man was very polite and answered all of our questions

The man who helped up was very helpful and patient with us, it was a very good experience and lots to choose from can’t wait for my couch to arrive

Excellent service in showroom Blackburn awaiting delivery of leather sofa in April . Let you know when we receive sofa and if we.like it. Cathie Norman

Purchased an in store stock item in the sale, great service from SCS Blackburn, really helped with the choice and offered a great price on the item they had. Delivery very efficient and 2 days after visiting it is already in our house.. Dave at the store was good to deal with in all aspects.. happy customer

When I ordered from the showroom I was offered to buying the insurance although I have my own insurance but I held firm and declined saying I would check my own insurance policy which I have and do not need their insurance . Since ordering and paying my deposit I have heard many horror stories about this company that they constantly lie about delivery times and the quality of the product some people receive is shocking there is a dedicated Facebook group about this company and how many hundreds of people have been let down . However I am reserving judgment as so far since ordering the product I have had no contact only my confirmation of my order . If my experience becomes a positive experience I will of course change this review and reflect the actual service and product as I received it . Here hoping they deliver the product in 22febuary as they have said they will . But if I am honest I am not holding my breath from what I have seen but would love to be proved wrong

Very helpful not pushing us into buying just offered good advice on everything, really pleased with what we have eventually bought, cannot wait for it ur sofas to arrive.

Fantastic service, Sam was very helpful and informative.

Sam ,sales was fantastic,funny helpful and very easy to talk to ,would call in just to have a chat,service was excellent got what I wanted,which was leather suite with cushions that you could move around,apparently dfs who I called in before,nobody makes suites like that ,so they suggested I buy two ,two seater settees and rotate them in the room every 3 months 🤔62 so yeah that wouldn’t of worked for me 😁

The service & the staff were top. Very friendly, professional. I was very happy with all services & my product.

Despite several attempts to contact SCS with promises of a response, I still haven't received a reply.
Basically certain questions were completed by the salesperson who never asked us for answers and which resulted oin a lot of the answers he had put being incorrect.

Where to start!
Firstly I have always bought my sofas from ScS. The last 3 times it's been easy and plain sailing, which is why I was always a returning customer - until now.
Ordered a sofa from ScS on 24th August 2024 and was given a delivery date of 04/10/2024.
It was not delivered and we contacted customer service on
17/10/24
06/11/24
13/11/24 to chase this up.
We have been given excuses every time such as:
It's the warehouses problem
It's the suppliers problem
It's an IT problem because they have now partnered or been took over by an Italian firm
Never once has ScS just owned up and said "we don't know" - always someone else to blame
We was told that they would call the suppliers and then call us back.... They didn't... We was never contacted with an update or delivery date
On 20/11/24 we called the customer support team and the automated message stated that there was 89 minute wait until we was next in line.
We then waited for 2 hours 30 minutes, we used another phone to ring up to see what the expected wait time was and the automated message stated that the call centre was now closed due to to training
How long would he have stayed on hold for... I wonder!
I then went into the store to ask what was happening, and advised how we was on hold for so long with still no answer
AGAIN told the same thing by a different person, new IT system, warehouse, supplier issues etc
At this point, still no ownership for the absolute mess, just blaming each other, meanwhile I'm still no closer to finding out where my sofa is and when it will be delivered

We sent an email on 20/11/24 to the customer care team, expressing how annoyed and frustrated we are and that we wanted it resolving ASAP.

Still no reply from the email - we sent a further email on 26/11/24 asking for an update. In them 6 days of still no contact we tried calling the customer support team again to be hold for a further 1 hour 45 minutes. We selected the call back feature on 20/11/24 and still waiting for the callback now and it's 05/12/24

Then it goes from bad to worse
We was advised that the sofa was somewhere in the UK - they just don't know where...
We went into the store last week absolutely fed up of the situation to demand answers as still no contact from anyone
We was spoken to by a sales assistant that had no idea what was going on and we just appeared to be in the too hard too deal with box
We looked on the ScS website for our sofa and they are no longer selling it - it has been discontinued, we told this to the sales assistant and he said he didn't know and wasn't aware if it had - great!

At this point, we are just short of 2 grand down, no sofa, no information of where our sofa is and no closer to a resolution

We have been back and forth trying to rectify this and started to look at other sofas, we have been told they have done another sofa like the one we ordered, so we looked at it and it's awful
Although it is the same design, it's very poor quality and not the colour we originally ordered, we was offered to see another similar style but the options were not right for the dimensions of our room

We then looked around and saw another sofa, we asked if we could swap it for that one instead and the 200-300 difference be a "good will gesture" for the absolute shambles the whole process has been...

We was told 'no' and that they would only be willing to give us the new similar one to what we ordered
The new one they have brought out is clearly overprived to cover any good will gestures from the absolute mess they have caused customers who ordered the original sofa to look like they are getting a good deal when in reality they are fobbing us off with a cheap lookalike

All the messing about, the time and effort WE have had to spend to get answers, time wasted on the phone, driving back and forth to the store and they simply just couldn't give us the new sofa we wanted is an absolute joke - to be honest, we are that frustrated, angry and tired from this hellish situation we decided we wanted a refund

You would think getting a refund to end this ordeal would be quick and simple..... Nope

We though it would be easy, to just cut ties with ScS, and get a new sofa and a better experience elsewhere to be told that the store can't issues refund - really - a firm as big as ScS can't give a refund
We asked how we get out refund back to be told.... Wait for it....
Call the customer support team

The same team/ department that has not contacted us back EVER from the first call / email

So.... We now have no sofa, we don't want a new one from them and we can't get hold of anyone in customer care team to get the refund

All this to deal with on the the approach to Christmas....
NICE ONE ScS

If you read this with the intention to buy from ScS - just don't. Save your time, money and go elsewhere

I genuinely don't know what has happened to the firm and how they have gone from being so good to so bad.
The worst service ever