poltronesofà - Bradford Reviews 

1,629
TrustScore 4.5 out of 5

4.4

Forster Square Retail Park, Valley Road, BD1 4RN Bradford, Yorkshire,, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

This company is a disgrace especially since this takeover by Poltronsofa. The salesperson Ali pushed me into paying a deposit, and both he and James (calls himself the manager) later admitted they mad... See more

Company replied

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ I’m really happy with my new sofa from SCS. The quality is excellent, it looks fantastic in my living room, and it’s very comfortable. The whole experience was smooth from choosing... See more

Rated 5 out of 5 stars

The suite is absolutely beautiful it arruved on time and on the day promised. The two men who deluvered it were really great so fruendly helpful and so careful also real experts at what they do. I ca... See more

Rated 5 out of 5 stars

•Attentive staff on arrival at the store. •Upon giving the dimensions for a sofa to meet our home needs we were swiftly shown appropriate sized sofas on offer. •Time given for us to make up our... See more


Company details

  1. Furniture Store

About poltronesofà - Bradford

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Forster Square Retail Park, Valley Road, BD1 4RN, Bradford, Yorkshire,, United Kingdom

  • 01274 767190

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(1,629)

17,608 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

new sofas

the sofas are really nice . the lad we dealt with instore was very good.they were delivered sooner than expected which was great. the two lads who delivered were also very good.many thanks

June 6, 2026
Rated 4 out of 5 stars

Quality sofa

June 2, 2026
poltronesofà - Bradford logo

Reply from poltronesofà - Bradford

Ciao Mr Olaleye,

I hope you are well and thank you for your review.

We’re pleased to see that you are happy with the quality of your sofa.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.

If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

The salesperson was very helpful.

The salesperson was very attentive to our needs as well as giving us the space to look at all the products in our own time. Placing the order was straightforward with help being given all the way.

May 21, 2026
Rated 2 out of 5 stars

Over priced & price negotiations wasn’t…

Over priced & price negotiations wasn’t right. Agreed with one price however at the time of payment I was told some other price. I think they are trying to sell some otc products like some takeaways. I was a Repeated customer.
Your entire intention was to sell product not to solve customer problems. SCS would not be my choice anymore.
But salesperson json was very good & excellent.
Big zero

May 25, 2026
poltronesofà - Bradford logo

Reply from poltronesofà - Bradford

Good Afternoon Sourov,

I hope you are well and thank you for taking the time to leave us your review.

I am very sorry to see that your recent experience did not meet your expectations, particularly regarding the pricing and communication during your purchase.
I can completely understand how frustrating it must have been to agree on one price and then be presented with a different amount at payment stage and I apologise sincerely for any upset caused.

We’re also disappointed to hear that you felt the focus was more on selling additional products rather than understanding and resolving your needs as a valued returning customer. That is certainly not the experience we aim to provide.

Looking over your order I can confirm that no additional items have been added or charged for however a free delivery and stock discount have been deducted.

Your comments have been noted and will be shared with the relevant team as this helps us work towards improving our customer experience moving forward.

If you have any questions then you can reach the store on 0191 7313300.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

A very smooth experience!

This is not our first visit to the Bradford showroom, so we knew that we would receive very good service, and so it was, in fact excellent service and attention especially from your salesperson Jason.
Everything was very well explained, and made the whole experience of choosing our new 2 seater go very smoothly.

May 9, 2026
Rated 5 out of 5 stars

We were greeted by a gentleman named…

We were greeted by a gentleman named Jayson, who was incredibly helpful. He took the time to guide us through our options and helped us choose the right sofa at the best deal. He was very professional and polite throughout. If I could give more than five stars, I would happily give ten! I would definitely recommend visiting the Bradford Forster Square store and asking for Jayson. The rest of the staff were also very friendly.

April 30, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look