Fantastic new showroom in Bridgend with staff looking very smart, with their service reflected.
It was great to choose a sofa style then select any material and colour from the boards available. The variety was wide and the simplicity of selecting made it an easy experience.

The delivery came 5 weeks earlier than anticipated - which was very welcomed. A regular update via text and with a 45 minute slot provided on the day made the delivery great.

The delivery men were well mannered, pleasant and with a good sense of humour, who assembled the sofas and removed waste efficiently.

Would highly recommend SCS Bridgend - will definitely be back!

Russell & Simon were brilliant , they kept us appraised of the delivery time. On arrival both were very friendly & real professionals. We have a very restricted space to maneuver in. They both went that extra mile to make the delivery happen. They were so tidy taking the protection coverings away, they were fully equipped to protect our home. Thank you guys.

Really good deliver.
Russell and Sam we’re great

Really lovely sales guy. Not at all pushy and listened to our living area needs. Bought a lovely sofa. The range of colours and fabrics were perfect for our room. Well impressed!

We ordered our sofa before christmas and were never told that it could not be delivered through a standard front door even though we made it clear the only access was via the front door.
When delivery was attempted, the delivery guys informed me that, there was no way that it would go through, they tried but they were right. They took the sofa back to the warehouse informing me that I would have to contact Customer Services, they were very polite.
I had to contact the upholster that Customer Services gave me contact details for to ask him to dismantle the sofa.
A redelivery was booked and arrived last Friday. Two bolts for the legs were missing when it was
reassembled so two legs are secured by one bolt each, by no means ideal.
On the whole the sofa is lovely however there seems to be missing stuffing from one of the back cushions. One of the cushions is flat and saggy compared to the others, again not what you expect.
SCS, could and should do better.

John & Dave fantastic customer service, nothing was a problem for them, they assembled it all for me, very helpful!

We weren't followed around just greeted on arrival and explained about the new store...

Lovely friendly delivery team, nothing was to much trouble.

Martin showed Great customer service and went above and beyond to meet our requirements thank you very much for your time.

Stuart in Bridgend's store was very polite and knowledgeable. He was also very calm and did not push us into something we may dislike. This tends to make me push back and walk away. Everything was conducted perfectly and of course we made a great purchase. Well done Stuart.

Excellent delivery Rhys and Josh respected my home

From beginning to end the process for ordering and delivery have been fabulous. Stuart in the Bridgend store was very helpful. The delivery guys Rhys and Josh were amazing. Tracked delivery online and Josh rang when they were about an hour away. Fast delivery and assembly with really pleasant guys and all rubbish was taken away.Very happy with our Tizzolo suite.

Good choice, no pressure sales.
Very impressed with the product.

Very friendly and knowledgeable salesman. Tremendous help in narrowing down my wife's choice of colour.

Very nice store, everything displayed beautifully, clean and warm. Salesman so helpful. We were not rushed at all , even given a drink. After my purchase we were walked to the door. Thank you.

The first class service I received from the Bridgend store made my experience great.

Sofa falling apart, after sales team beyond poor, avoid helping in any way. Over two hours to answer the phone. (Ten calls so for and jumping through hoops and still nothing) managers refuse to come to a phone. Will never shop with these again.

Martin who dealt with us at the Bridgend store was fabulous. Went through everything in depth with us & gave us an easy & smooth experience. Thank you.

After a warm welcome, a team member explained the new layout and options in the Bridgend store. We were offered a cup of coffee and told to take a stroll around the store, being sure to examine the fabric samples as we went.
We took our time, trying out several sofas before settling on a corner style.
The whole process took a couple of hours during which we were able to take our time to get it right.