poltronesofà - Bridgend Reviews 

1,986
TrustScore 5 out of 5

4.8

Bridgend Retail Park, Picton Gardens, CF31 3XX Bridgend, Glamorgan,, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Andy was very knowledgeable and extremely helpful. It made our purchase seamless and easy. Just a pity that the delivery estimate is for three months.

Rated 1 out of 5 stars

after placing our order 11/04/26 eventually 14 weeks later it arrived. the lads who delivered it were quick and professional in assembly.. we were very pleased. our grip though was no communicatio... See more

Company replied

Rated 5 out of 5 stars

I came in several before purchasing with my partner and mum, Wayne was just brilliant each time! Outstanding friendly helpful service and can tell the quality is great - look forward to my new arrival... See more

Rated 5 out of 5 stars

My Sofa was ready to be delivered earlier than expected, I needed to change day as was working this was really easy to do. The delivery kept me informed of when it would be delivered and the Team of 3... See more


Company details

  1. Furniture Store

About poltronesofà - Bridgend

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Bridgend Retail Park, Picton Gardens, CF31 3XX, Bridgend, Glamorgan,, United Kingdom

  • 01656 640740

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

All reviews

(1,986)

17,122 reviews in the last 12 months

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Rated 5 out of 5 stars

really helpfull staff member

really helpfull staff member, showed us around then left us alone to decide, gave us all the options including insurance, something i normally avoid but he made it make sense, offered all the colour and material options to satisfy even my wife so that was impressive.

July 3, 2026
Rated 5 out of 5 stars

Delivery guys were awesome

The company followed through and kept to every timescale implicitly, updating by text exactly what time they would arrive. Also, I would like to praise the delivery men, they were absolutely amazing and did over and beyond what they should have, and were so helpful. Highly recommend the whole process.

June 27, 2026
Rated 5 out of 5 stars

Mostly very good, but ...

Great service when we were choosing our sofa, the staff were very patient while we considered the options and eventually made a decision.
The delivery team were efficient got everything set up nicely.
One minor grumble - delivery was scheduled for 11:20 to 11:50, but we had a call from the team at 9:50 to say they would be here within the hour. I can understand delivery being delayed, or even a few minutes early, but we had to change our plans for the morning at short notice.

June 26, 2026
Rated 3 out of 5 stars

The console in the middle is not…

The console in the middle is not fitting correctly

June 19, 2026
poltronesofà - Bridgend logo

Reply from poltronesofà - Bridgend

Ciao Phillippa,

I hope you are well and thank you for your 3* review.

I am sorry to see that you have concerns regarding the console unit for your sofa.

So that we can investigate this further, please submit any issues via our online contact form on the link below.
This will allow us to obtain all of the relevant information so that we can quickly resolve this for you.

The link that you need is https://enquiries.scs.co.uk/ and I will pop this to you via email also.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Good service …

From the minute we stepped into store the staff were very friendly and polite. There was no pressure to buy and they answered all the questions we asked them.Thanks

June 23, 2026
Rated 5 out of 5 stars

Perfection

Perfection, is the name, how can you improve on that l can’t see how you can, you’re company as l see it is already running at the number one spot, please keep up the good work,
THANK YOU, ROY.

June 24, 2026
Rated 5 out of 5 stars

Andy was very professional and full…

Andy was very professional and full filled my experience at SCS. He provided the best customer service and made me feel very welcome and gave me a great understanding of the products that were available. Thank you Andy. It was a pleasure go to the store.

June 19, 2026
Rated 5 out of 5 stars

Very helpful at the sales room with…

Very helpful at the sales room with your salesman Wayne .Kept in touch with me about our expected delivery date and delivery was on time to the date we’d been told
The two men who delivered were pleasant and efficient in putting together the product. I am pleased and hope that pleasure continues with time

June 19, 2026

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