Was not pressured into purchasing my furniture, but the staff were very helpful.

One person was attending to all customer why a trainee was also there trying to support him even though she doesn't know what shes doing, we spent upto an hour there as a result of that and the price of the sofa we choose at the store is different from the price online, much cheaper online, anyway i paid the price online. lastly my car battery went flat as a result of me forgetting to switch off the inner light. none of the employee could help me jump start my car even my have got the kit. They finally offered to help after my friend arrived.

The lady who served us was very helpful even offering cups of tea which went down well so it was good for all of us

Simon and Chris who delivered were very helpful and friendly.. love my new sofa..
Staff in shop were great and kept in touch with my delivery date.. very happy
thank you

The service was excellent

Simon and Chris were brilliant today very polite and explained everything made sure I knew how to use the recliners

The lady who we dealt with was very good and helpful

The young girl Zoe was brilliant she listened to us about what I wanted. She talk things through she didnt push to sell. We enjoyed talking to her.

Ann spent a lot of time helping me choose furniture to suit my room & requirements.Having her help made a huge difference to me especially as I live on my own. I went away to think about & she was there to help me through the purchase process

Was very pleased with the friendly professional delivery drivers removed shoes on entering too

We had a brilliant experience buying our new sofas. We met a sales person called Zoe who was very friendly, helpful and professional.

Staff very helpful and professional

Paul was very helpful and polite, made it all easy!

Fantastic service from start to finish, delivery guys were very polite and helpful. Communication was second to none, great job.

My partner and I bought two recliner sofas, one 3 seater and a 2 seater. Paul was extremely helpful, knowledgable and polite and made the purchase a breeze. 5 star service on a 10 star sofa! Thank you!

Staff were happy to help and provided us with a service that helped us decide

A really pleasant experience. Both ladies who served me went above and beyond to help with finding me equipment to finalise my purchase.
Not only did I find a quality item at a bargain price, I was served tea while doing the paperwork.

The manager and assistant manger were so lovely and easy to deal with, great service

I don’t normally leave bad reviews but on this occasion I need to in order to gain scs attention. Not a single call back or reply from any emails sent.

I’ve have a sofa on order which was meant to be delivered yesterday. No contact evening before or even day of. Sat around waiting all day. Had taken the day off work and lost wages.

My mum drove to the store in the end to get some answers at 2pm to be told by Paul (stanway store) that my sofa had been picked up 1 hour before my mum had entered the store and it would be definitely delivered by the end of the day.

I then received a call at 4:45 to say that Paul had got it wrong. It was still in the store and no one was able to answer their calls about what had happened.

Not only did Paul mess up by not taking 1 minute to look at the back of the store to check if my sofa had definitely been collected. They have failed to acknowledge any form of responsibility.

I’ve been told I now have to wait till Wednesday. With no idea on a time. And to take another day off of work, on the hope it will be delivered then. Sam (warehouse operator) has booked it without any contact to check that I am available Wednesday.

Cannot get through via phones and the call back system in place, never calls back.

I have sent an email to main scs complaints and also scs CEO. In the hope someone acknowledges me.

I’m now sitting on the floor as old sofa was disposed of on the morning of my said delivery!!

***UPDATE***

Delivery was rescheduled for today Sunday 8th after store admitted their mess up. Delivery was due at at 11:30-12 (time distance between store and my home) and still not arrived. Not even a curtsy call to explain of any delay.

Awful customer service. Can’t even contact anyone to get any form of assistance. Currently on call back via customer service with a wait of 182 mins