I am over- impressed with the service received by the team at Poltronesofa, Croydon! From start i.e., ordering the sofa, being well looked after by Osa, our Customer Service Representative, to finish with delivery taking place way ahead of schedule, the experience has been impeccable. The delivery team made every effort to get our corner sofa into our home situated. I'm now sat on it and am soooo pleased with our choice! Thank you Poltonesofa! My sister will come see you soon🤩

Customer service was excellent. Not had the sofas delivered yet so can’t comment on them

Knowledge of sales assistant and comfort of store

Special shout out to Peter at the Croydon store, he was so patient in going through all of the detail / helping me decide on fabric + colours and then finally placing my order. Thank you Peter!

Very good organisation and completion of delivery. Thanks.

Showroom staff very helpful, without being pushy. Delivery guys very polite. Their English not too good & if you were a little deaf, could have been a problem as very lightly spoken. Explained how item works. Recliner handled with care. Took all wrapping etc away. Very tidy. Notifications during transit exceptional - the BIG couriers/companies could learn a lot from your system. I will be honest, Freddie (French bulldog) did NOT like recliner at first. Now we fight over who gets first choice😂🤣😂 Oh yes chair superb leather. Almost a match, in colour, to sofa & 2x snugglers. Overall satisfied but did take a long time to provide, in this day & age.
I must admit I’m still rather confused though. I bought from/via SCS. I thought the ‘Italian’ connection was a subset not a takeover🤷‍♀️🤦‍♀️🤷‍♀️
Joe Public are confused as much as me I’m afraid. Think this needs clarification.

Very helpful from buying the suite, information when it is arriving very good. Delivery very good and painless. Delivery men very helpful and careful

Jerry at the Croydon branch is the walking definition of gold star customer service!! He provided us an excellent service that was second to none. He made our experience fantastic as he was so passionate about what he does. He has a wealth of knowledge and ensured that we made an informed decision. He is an asset to the company👌👌

Professional installation very friendly answered all my questions arrived within the time frame that was sent to my mobile

The staff were very knowledgeable and helpful and they didn’t rush us into making our decision.

Delivery on time,and Delivery crew excellent nothing to much trouble.
Very pleased with furniture delivered.

The delivery guys were great, we were kept informed of the arrival time and they brought everything in constructed the sofas, showed us how to use them and took all packaging away. Very happy 😃

OSA was very good . She took her time to show us around. Wasn’t pushy. It took us 3 visits to make up our mind up. And she was always polite and helpful.
Complimentary bag and measuring tape was a good surprise 😳
We went on 19 may 2026 . Purley way retail park CR0 4XG
Raksha Patel

The delivery men knew what they were doing and were very courteous. Thankyou

Professional staff. Very polite. Clean and tidy

Good knowledge and excellent service through out the purchase and delivery.

Was given a delivery date when ordering the sofa, the member of staff in the shop was really professional and very informative about the sofas. Delivery date was confirmed week before. On the date was kept updated about the time slot, was also in formed when delivery team were caught up in traffic,they still arrived on time.the sofa was qiuckly put together checked all was working, and everything was fine. Friendly delivery team. They took all the package away. Can thank the whole team enough, sofa is lovely.

Every thing was going well until the delivery arrived, the delivery man said where are we going, I told them to the 3 rd floor, he said they do not deliver above 2 nd but the paperwork said 0,
After a bit of arguing and the man ring his manager he decided to deliver it.
It was wrong of the sales man Michael to not put down 3 rd floor no lift as that is what I told him when ordering the sofa, this cost me a lot of stress on the day and he never rang me back after I left a message on his phone.