Customer service from the first moment was excellent ( Peter and Craig).
A wide choice of sofa style and functionality, and all styles can be matched with any fabric.
Overall a brilliant experienc. This was the 5th sofa shop we visited that day and we bought there because of all the above, which hopefully says it all!

Never buy from SCS they lie to you they will tell you whatever they want. We had a fault sofa delivered it was dropped before even come to us. They denied everything and even in writing they put in a report. It was damaged on in transit yet they stll saying it’s our fault never ever buy from them again bunch of scammers. Now they won’t even answer emails

*EDIT re the response below: we have been waiting several WEEKS now for your store to call us back. Seems like no one at SCS will take responsibility for any aspect of 'service' whatsoever, given your response. I won't hold my breath for the store to call back, seeing as they haven't bothered responding to the 4 other voicemails left over the last few weeks.

Got a parking ticket outside the Purley Way store, after spending over 3 hours in store and spending over £2500 on a sofa. Have contacted SCS (to get it cancelled) by phone, left three voicemails, me and my partner have both contacted them on Facebook, they told me they can't speak to me because I'm not the account holder, so I asked them to respond to the three voicemails my partner has left, but the message has been ignored. My partner has also contacted them on Facebook, and they haven't bothered to respond. This doesn't bode well for our sofa order, which isn't due to be delivered until October, and we haven't heard a thing since paying a £500 deposit. May as well cancel the order at this point and go to a reputable company, as it seems they don't have a customer service team, or even person to respond. Looks like we will be driving back to Purley to cancel our order! Absolute joke.
It's a real shame because Peter in the Purley Way store was brilliant, and he's been let down by the back office staff.

All in all a fantastic experience. The showroom staff are very friendly, knowledgeable and friendly. The sofa we decided on in amazing - super comfortable and looks fantastic as well. The delivery team were great as well - we had texts and a phonecall ahead of their arrival, and the 2 guys that delivered it were very friendly and took care not to bump or knock anything as they brought the sofa inside. Thoroughly recommended!

Most reviews seeem to be about the sales staff, have to say having gone round all the big name sofa stores I think they all were excellent, regardless of store. Where SCS scored was that they were better on price and range of leather colours. Quoted a delivery date of about 11 weeks and the furniture was delivered on that day. Delivery guys were really good, gave us time to inspect for damage (none found!) and took all packaging away. Really can't fault SCS, and I don't work for them and haven't been paid for the review either. Praise all round and especially for the Croydon branch. 🙂

Delighted with our new sofa and sofa bed. The whole experience from sales to delivery was great and the SCS team were very professional.

Wish we hadn't started with SCS, ordered our sofa's in March after 2 predicted delivery dates passed with no updates on why, eventually 5 months after ordering our sofas arrived and the armchair is the wrong colour!! now trying to get it replaced and fear we may have to wait another 5 months as apparently the wrong colour was made so not in stock. I really hope I'm wrong with how long it will take to replace but 5 months was ridiculous and to get the order wrong just adds insult to the whole purchase. That's said the store experience was nice, but just want what we have ordered and paid for.

Scs delivered to me a pair of used sofas and claimed them as being new. I have photos of the sofas 1 hour after being delivered that show severe rippling and indentation. I have been forced to take legal action against Scs as they will not replace these used goods. In my opinion avoid this company as in my experience the goods are not as described

Lovely sofas. They look great and are comfortable. Thank you to the delivery men who clearly have a very difficult job and work very hard. We appreciate your hard work and kindness.

So I’m still waiting on my refund was due on the 26/6/25 then was told it would be in my account on 13/7/25 still no show I phoned this morning to be told they are having technical issues no technical issue when I payed in full.
Please avoid this company.

Rich and dean were fantastic they went above and beyond to make delivery faultless as they was not given instructions that was made in store. They were very polite helpful they had to take the furniture up the road round the back alley by hand to complete delivery couldn’t be happier with service received from these two guys

Having written a poor review following delays and cancelled delivery date, now that the sofa has arrived I am prepared to update and give a better review. The delivery team delivered and set up the settee without any problems and I am extremely satisified with the sofa I had chosen. Looks amazing and is comfortable and just what I had chosen!26/02/2025

The initial sales stage was ok and no complaints there. The problems arise when it comes to delivery. I was given 3 dates of arrival until it finally came. The stores basically wash their hands of you once you’ve paid. The stores seem to have communication breakdowns and don’t even bother to let you know about your purchase changes. The after service is disgusting and the company simply do not care about their customers and it would seem their reputation either. As there are many competitors, I advise going elsewhere where you will be treated with respect.

* I am currently waiting to hear back from customer service and head office as the regional manager has not cared to reply to any messages.

Great, enthusiastic customer service until you are waiting on a refund due - then complete radio silence and no-one in store able to help.

Really disappointed and frustrated by the aftercare provided, or lack of.

Am awaiting a refund on my delivery charge.

I’ve been told it’s with customer service and only customer service can process the payment.

Was initially advised by the store manager, that the refund would be actioned within 48 hours, this was over a month ago. I’ve received no call, email, follow up or refund. The manager no longer works there. The sales agent unable to do anything.

The whole point of sale revolved around the reassurance of this.

Eager to take your money.
Not so eager to return.
Please take note of this when considering SCS for your purchase.

I ordered 2 Sofas in the Croydon store in Black Leather. They have just been delivered in Brown. We have emailed twice, visited the store and sent in a customer contact form before getting told today that the store will not accept responsibility, The Manager is believing the staff member who has made the error when placing the order. The paperwork only has only a code - not a colour so I am unsure how we could have know which code the colour relates to? It is apparently our fault that the staff member entered the code for Coffee Brown and not Black? The staff member has fabricated a conversation where I apparently changed my mind and chose Brown which is absolute rubbish. Apparently the Area Manager will not approve for the Sofas to be re ordered. I have requested that the Area Manager to call us but apparently he will not discuss this matter further! I will be speaking to Citizens advice regarding this matter. I am absolutely disgusted how we have been treated and the fact that a simple staff error has resulted sofas we do not want and such poor treatment of us as customers. DO NOT ORDER FROM THIS STORE.

I have sent a screenshot with the order number as requested.

6th review of SCS. After agreeing a pickup date for a faulty sofa (read previous reviews) SCS arbitrarily set another date which was going to be problematic.

They emailed me to say they had tried to call. They did not think to try again.

I called the number they provided and it just looped around a menu and did nothing.

I called SCS customer service twice, pressed ‘1’ for a callback and to this date nobody has called.

I emailed for help and did not receive a response.

I complained on Trustpilot and ScS responded that they would arrange for someone to call me. Nobody has.

Appalling customer service and even now, one day before the new scheduled collection they have not confirmed the time window or whether they will turn up.

This is definitely a company to avoid like the plague due to customer service and quality issues.

Check out the facebook page SCS SOFAS AND COMPLAINTS with 11,600 members to get more information or alternatively, read my previous reviews detailing my experience of obtaining a full refund.

When the SCS social media team read this I will be interested in their latest excuse for a shoddy, ineffective, disrespectful and inattentive service.

Paid for a 3 piece on the 24th March and was given a delivery estimate of “up to” 12 weeks and a delivery date of 5th June. Two weeks before delivery this was changed to 13th of June. Then again two weeks before delivery this was changed to 5th July and again today, this has been changed to 13th July. It’s impossible to contact customer services. We can’t even email them and all we can do is to leave a voicemail on an answering machine somewhere in their organisation. If the delivery is delayed again we will have to assert my rights under the consumer rights act 2015 and cancel the order irrespective of what their T&Cs say

Calvin was very, very helpful and professional. He knew his stuff and helped me right from the very start. I am one happy customer. Thank you

To my big surprise, I was very happy to find out that SCS are "poltrone&sofa" retail. They are a well know brand for quality, durability and design.
I was helped Jerry, who has been outstanding in provide guidance and suggestions. He was super knowledgeable, friendly and polite. He really helped making my decision.

11am opening time on a Sunday morning and Jerry promptly approached us with a warm and welcoming smile.

This was our 2nd visit after visiting a few months earlier and we were returning to view 1 specific model of sofa gain (Mellizano). Unfortunately that model was no longer in store.

Jerry listened to what we like about that model, and what we wanted in an alternative. He guided us calmly around, explaining options and ideas as we went. It was clear at this point that this wasn't going to be a quick sofa decision!

Roll forward about 6 hours of total shop floor time, and two further visits we met with Jerry once again on the following Wednesday evening.

Again service was amazing, we were all still cared for and encrouaged all whilst maintaining an empathetic distance to allow us to process it all.

Jerry was still working hard in the background! Preparing the order as we talked ourselves in circles. Ultimately, when we were at about 95% Jerry stepped up and showed us his workings. It was the last 5% we needed and the order was placed!

Everything from insurance to delivery and payments were explained clearly, and accurately, and my whole family was well catered for through the entire lengthy process.

Thank you Jerry for making our time at ScS an enjoyable experience.