The shop took two payments for the item. I've been waiting over two weeks for my refund which i need. Not much help from anyone. Definitely not happy with scs at all all im seriously thinking I've ma... See more
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See what reviewers are saying
We saw a sofa we loved and the salesperson was very helpful and knowledgable. Answered all of our questions and gave us all the information we needed. Gave us full confidence in our purchase.
Good experienced sales staff. Giving us time to make decisions without being too pushy. I Was able to delay delivery without problem, and given several options for a new delivery date. Delivery guys... See more
Not only was I taken care of but unlike many other furniture stores, there was no pressure, there was room to really decide if I wanted it and this really allowed me to see if it was right for me. Ser... See more
Company details
About poltronesofà - Dartford
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
5B Prospect Place, 0, DA1 1DY, Dartford, Kent,, United Kingdom
- 01322 299980
4.5
Excellent
1K reviews
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Think twice about using this company
This company seriously need to improve communication. My sofa was due 29th November but did not happen. It was then confirmed delivery 21st December but did not happen with no explanation as to why and receiving 6 texts confirming delivery.
On phoning customer services there was a 200 minute queue (yes 200). I tried again later when this time I was offered a call back call. 3 hours later someone called and we arranged for another delivery date of 31st December. This time it did arrive.
Customers are not able to phone the store. Store managers can only email and wait for a reply. The email option for customers does not work. The whole process is a shambles.
December 31, 2024
Unprompted review
Reply from poltronesofà - Dartford
Good Afternoon Mr Connolly,
I hope you are well and thank you for your 3* Review.
Firstly please allow me to apologise that you have not received any update for your order after the estimated delivery date had passed. I can understand your annoyance and frustration. The service you have received is disappointing and not the service we expect our customers to receive and I will ensure feedback is passed to the relevant team so we can improve our service.
If you require any further help then please send a screenshot of your review and your order number or address and postcode to socalmedia@scs.co.uk.
I hope you enjoy your weekend.
Kind Regards
Laura - ScS Social Media Team
Kind Regards
Laura
Customer Experience | ScS
Helpful staff and gave us the…
Helpful staff and gave us the information we needed
December 28, 2024
Unprompted review
Reply from poltronesofà - Dartford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Good service
Good service. Expecting delivery on or around 20th Dec.no contact from scs yet bit disappointing.
December 13, 2024
Reply from poltronesofà - Dartford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Thank you Chad and Chris!
Massive thank you to Chad and Chris for delivering our sofas today! Very professional clean, tidy and quick! We are really pleased to have received the delivery prior to Christmas too! Early Christmas present for us!
December 18, 2024
Unprompted review
Reply from poltronesofà - Dartford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
the help I got in store was great
the help I got in store was great, and as I have to wait for delivery, which was expected, I cannot give a 5 star rating until then.
December 3, 2024
Reply from poltronesofà - Dartford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Received 2 sofas on 6/12 one arrived…
Received 2 sofas on 6/12 one arrived with broken frame, sent email to customer services, advised someone would contact me in 2-3 working days, nothing. Resent email on 11/12, still not heard anything. Have had letter from finance company stating 1st payment to come out on 6/1, hardly fair when I’ve got goods that are not fit for purpose. Poor customer service, average wait time on phone is an hour, at best.
December 13, 2024
Reply from poltronesofà - Dartford
Good Morning Mr Bruniges,
I hope you are well and thank you for your 1* Review.
I am so sorry to hear your sofa arrived with a broken frame, I can understand how upset and disappointed you must have felt, we expect your goods to arrive in perfect condition and I am shocked to hear it has arrived damaged.
From a review of your account I can see a service has been logged with Emmiera our upholstering technicians to come out and inspect the 2 seater sofa. Once they have attended and given us their report and recommendations we will call you to discuss the outcome of their visit.
I understand your payments are due to start in January 2025 while we await the technicians report and any possible repair being done I have asked our Business Support Team to request a 3 month hold on your payments to V12 as it is not acceptable to ask you to make payments on a sofa you are unable to use. I hope this is an acceptable resolution for you.
Once again please accept my sincere apologies for any upset and inconvenience we may have caused.
I hope you enjoy the rest of your weekend.
Kind Regards
Laura - ScS Social Media Team
Reply from poltronesofà - Dartford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Waiting to hear when the sofa is arriving
Waiting to hear when the sofa is arriving ???
November 26, 2024
Reply from poltronesofà - Dartford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Go ScS if need new sofa
The lady showed me around the store all the sofas suit my needs and budget. Even after a while i was there looking around the staff helped me finding the best way to pay such great place to go if on need a sofa recommended others if need new sofa go there.
December 4, 2024
Reply from poltronesofà - Dartford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Reply from poltronesofà - Dartford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
It should of been delivered already and…
It should of been delivered already and the only email I have received it’s to leave a review. You don’t care about the customer at all, very disappointing.
November 21, 2024
Reply from poltronesofà - Dartford
Good Morning,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry that you have not yet received an update regarding your delivery from us.
Looking over your order I can see that we did initially estimate for your goods to arrive at our Distribution Centre around 29/11/24. As this is estimated we do advise that the date can change by 4 weeks either side.
At the moment your order is estimated for arrival to us around 13/12/24 however we will contact you once this is ready for delivery.
Kind Regards
Lynsey
Customer Experience | ScS
I'm expecting my order 26 Nov.2024 but…
I'm expecting my order 26 Nov.2024 but until now I didn't hear anything from ScS.
November 27, 2024
Reply from poltronesofà - Dartford
Good Morning Mr Vinas,
Thank you for taking the time to leave us your review, I hope you are well.
I am sorry that you have been waiting to be contacted regarding your order.
We do advise that the original date is an estimate and this can change by 4 weeks either side.
At the moment your order has not yet arrived at our Distribution Centre but once ready for delivery we will contact you with the first available delivery date.
Kind Regards
Lynsey
Customer Experience | ScS
Great staff with excellent knowledge
We felt very comfortable in the Dartford store, the two team members worked well together giving us lots of advise. We felt happy purchasing her our new sofa knowing we had made the right decision.
November 26, 2024
Reply from poltronesofà - Dartford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Couldn't be happier
After stopping at the Dartford shop on a whim we were greeted by Em a wonderful cheerful lady who was happy to help and answer our questions. As we were leaving we spotted a lovely sofa but again we needed to ask some questions. Em came over and was really happy to help. We explained that we were buying a new sofa and possibly the raise and recline chair for dad as he has had a stroke, Em told us that as dad would be registered disabled we could get a discount on the chair. Unfortunately until these things happen you don't know what is available to you. So we decided to buy the sofa Em explained that if we did buy today she would see if she could get us another discount on the sofa and chair, she went off to speak to her boss and came back with the biggest smile she had managed to get us another 20% off. We couldn't have been happier, money is tight as I've had to give up my job to take care of dad. A massive THANK YOU to Em you're a star .
November 25, 2024
Unprompted review
Reply from poltronesofà - Dartford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
The lady was so helpful great…
The lady was so helpful great experience and she made our day very lovely person
November 21, 2024
Reply from poltronesofà - Dartford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
EM was great...absolute professional!
EM was great...she's quite knowledgeable and an absolutely professional!
November 16, 2024
Unprompted review
Reply from poltronesofà - Dartford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Pleasant and painless buying experience.
Visited today to view and purchase a new sofa. Was pleasantly greated upon entry by multiple staff and guided around by the lovely Em. Very helpful and very knowledgeable to help us make the right decision for us. No pressure to buy but we made our decision and Em made it a very simple and easy process with a few jokes along the way. Very nice and polite salesperson a credit to the SCS dartford outlet. Highly recommend a visit for your new sofa! Em will help you make the right decision for you.
November 16, 2024
Unprompted review
Reply from poltronesofà - Dartford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Do not buy from this company
Do not buy from this company. Scs are scammers, I purchased sofa just over a year ago and the leather has started peeling, stitches coming undone. I contacted the customer service and was told to pay £75 for technician call out. I paid £75 and send pictures and the technician has not been in touch. I called the customer service line today and was told that someone should have been in touch with me. The sofa looks worn out, leather coming apart, stitches undone and SCS does not care. Check out there face book page SCS SOFA & FURNITURE COMPLAINTS. They have ripped so many peole off. I want my full refund for the sofa as is off no use to me, the leather is peeling. I also want my £75 paid for technician back, nobody has got I touch with me. STOP RIPPING PEOPLE OFF, their hard earned money.
November 4, 2024
Unprompted review
Reply from poltronesofà - Dartford
Good Morning,
I hope you are well and thank you for your further review.
Again we are very sorry for the concerns that you have raised with your furniture and apologise if you have not yet been contacted regarding the technician appointment.
I can see from the notes on your order that you have now been sent an online booking link from Emmiera to arrange this and it is noted that they will call you also to ensure that this is scheduled for the first available date.
Kind Regards
Lynsey
Customer Experience | ScS
Do not buy from this comdpany
Do not buy from this company. Scs are scammers, I purchased sofa just over a year ago and the leather has started peeling, stitches coming undone. I contacted the customer service and was told to pay £75 for technician call out. I paid £75 and send pictures and the technician has not been in touch. I called the customer service line today and was told that someone should have been in touch with me. The sofa looks worn out, leather coming apart, stitches undone and SCS does not care. Check out there face book page SCS SOFA & FURNITURE COMPLAINTS. They have ripped so many peole off. I want my full refund for the sofa as is off no use to me, the leather is peeling. I also want my £75 paid for technician back, nobody has got I touch with me. STOP RIPPING PEOPLE OFF, their hard earned money.
November 4, 2024
Unprompted review
Reply from poltronesofà - Dartford
Good Morning,
I hope you are well and thank you for your further review.
Again we are very sorry for the concerns that you have raised with your furniture and apologise if you have not yet been contacted regarding the technician appointment.
I can see from the notes on your order that you have now been sent an online booking link from Emmiera to arrange this and it is noted that they will call you also to ensure that this is scheduled for the first available date.
Kind Regards
Lynsey
Customer Experience | ScS
Brooke was brilliant throughout.
Brooke was brilliant throughout. Great customer experience.
November 1, 2024
Unprompted review
Reply from poltronesofà - Dartford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
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