poltronesofà - Dearne Valley Reviews 

1,625
TrustScore 4.5 out of 5

4.6

Unit 3 Cortonwood Retail Park, Brampton, S73 0TB Barnsley, South Yorkshire,, GB


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Rated 4 out of 5 stars

Delivery team were on time and nice people, they explained that out static chair had a bearing that was damaged ( chair foot couldn’t be screwed on) and we would be contacted to arrange a repair which... See more

Company replied

Rated 5 out of 5 stars

Made to feel welcome and left to look around the store with occasional information & advice. We ended up buying the first one we saw and were happy with. It was on offer as it was a display settee... See more

Rated 5 out of 5 stars

Perfect from the start, we were welcomed into the premises and showed us the sofas with no pressure to buy. The estimated date of delivery was given and we were updated with the exact date later on. D... See more

Rated 4 out of 5 stars

Staff helpful during the ordering of the sofa. Delivery well organised. Ordered leather sofa in arabis 005. Could you confirm this is the colour/material used to make the item so I can ensure I mak... See more

Company replied


Company details

  1. Furniture Store

About poltronesofà - Dearne Valley

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Unit 3 Cortonwood Retail Park, Brampton, S73 0TB, Barnsley, South Yorkshire,, United Kingdom

  • 01226 272770

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.6

All reviews

(1,625)

15,922 reviews in the last 12 months

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Rated 5 out of 5 stars

Made to feel welcome and left to look…

Made to feel welcome and left to look around the store with occasional information & advice. We ended up buying the first one we saw and were happy with. It was on offer as it was a display settee & to clinch the deal the gave us an extra £50 discount.
Also we can pick it up in a week as opposed to 2 months to manufacture it!
Very happy.

July 19, 2026
Rated 5 out of 5 stars

Leather Recliner Review

From placing the order with Suzie at the Cortonwood branch in Barnsley who was extremely helpful to delivery everything went really smoothly. The communication was good throughout the process. Also happy with the quality of the sofa and the comfort.

July 17, 2026
Rated 1 out of 5 stars

The furniture is great delivery was…

The furniture is great delivery was excellent delivery men top rate but unfortunately it was the wrong one went to tell the people at ScS who admitted immediately that they had ordered the wrong sofa but was told by one salesman that they couldn't do anything about it and told by another salesman that he would look into it and get back to me but at this moment I haven't heard anything. Overall very disappointed won't be using ScS again

July 17, 2026
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Reply from poltronesofà - Dearne Valley

Good Morning Gary,

I hope you are well and thank you for taking the time to leave us your review.

I am pleased to see that you were happy in the service from the delivery team however I am sorry to see that your furniture is not what you had expected.

Looking at your confirmation document I can see that you ordered the SAVIO 3 CORNER 1 WITH CONSOLE in the colour Camelia 850 (Anthracite).
I have passed a message onto the store to advise that you haven't yet received a call back, and ask that they reach out as soon as possible.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Perfect from the start

Perfect from the start, we were welcomed into the premises and showed us the sofas with no pressure to buy. The estimated date of delivery was given and we were updated with the exact date later on. Day of delivery was well organised, they arrived on time and were professional and friendly. I just love my sofa it’s beautiful. All in all an excellent, smooth process.

July 12, 2026
Rated 4 out of 5 stars

Delivery team were on time and nice…

Delivery team were on time and nice people, they explained that out static chair had a bearing that was damaged ( chair foot couldn’t be screwed on) and we would be contacted to arrange a repair which is yet to happen??, pleased with our suite and look forward to hearing from you regarding the repair to the chair foot.

July 17, 2026
poltronesofà - Dearne Valley logo

Reply from poltronesofà - Dearne Valley

Good Morning Mr Woodcock,

I hope you are well and thank you for your review.

I am sorry to see that there was an issue with your furniture following the delivery taking place.
I can see that this has now been raised with the 3rd party technicians at Emmiera and a new leg and bolt has been placed on order. This should be ready over the next 5-7 days and they will reach out to you so this this can be resolved as quickly as possible.

Please accept my apologies for any inconvenience caused.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Easy shopping.

When arriving at the shop I was met by a lady who was exceptional helpful to me .She guided me to the exact sofa I needed .I was needing it to be an exact measurements .She kindly measured it for me and luckily it was perfect.

July 17, 2026
Rated 3 out of 5 stars

Like the furniture

Like the furniture, staff a bit overbearing

July 14, 2026
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Reply from poltronesofà - Dearne Valley

Good Morning Paul,

I hope you are well and thank you for taking the time to leave us your review.

We are pleased to see that you were happy with the furniture in store however I am sorry that you were disappointed with the service from the team.
They would always aim to provide a positive environment and apologise if this did come across in a negative manner.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 2 out of 5 stars

We were so disappointed with the sales…

We were so disappointed with the sales team at the Dearne valley branch , doing things so quickly making so many mistakes, my wife felt bullied into the sale , the mistakes were still being made right up to delivery of the sofa No slides were put on to the delivery advice luckily the delivery guys David and Liam who were so professional had some on the van , Liam and David were amazing so friendly and professional delivering our sofa ,they very nearly made up for the unprofessional staff at dearne valley store .

July 8, 2026
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Reply from poltronesofà - Dearne Valley

Good Morning,

I hope you are well and thank you for taking the time to leave us a review.

We're very sorry to hear about your experience at our Dearne Valley store.

It's disappointing to learn that you felt the service fell below the standard we aim to provide, particularly regarding the mistakes made throughout your order and the way your wife felt during the sales process.

We're pleased to hear that David and Liam provided such a positive delivery experience and will make sure your positive comments are passed onto them.

Thank you for bringing your experience to our attention and providing your honest feedback, this is always appreciated as it helps us to improve both our service and our customers' experience.

Many Thanks,

Lauren - Poltronesofà at ScS
Social Media Team

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