Excellent service, delivered earlier than expected, which was nice. Once we had done the sale, we never heard anything until the stated time of delivery, and then everything went really smoothly. T... See more
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Excellent customer care from the sales assistant No pressure sales tactics We, especially my husband,who is severely partially impaired, were treated with respect Welcoming surroundings... See more
Dean dealt with our purchase with friendliness and efficiency. I just wish organisations would stop using outdated address data bases as I had to ring the store when I got home and read my online or... See more
You buy from SCS you will regret it mark my words! Their incompetent staff will screw up your order, fail to follow their own procedures so you have no chance of finding out about it and then they... See more
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Company details
About poltronesofà - Doncaster
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
171 York Road, 0, DN5 8XG, Doncaster, South Yorkshire,, United Kingdom
- 01302 800020
4.5
Excellent
2K reviews
Asks customers to review
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Was made to feel very welcome when…
Was made to feel very welcome when entering store , the young man called callum was very polite gave us plenty off options in what we could be offered, even ask if we would like a hot drink while we were deciding on our new settee very professional.
January 16, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
All staff are friendly and considerate
All staff are very friendly and we had a lovely salesman who sold us our settee. He was kind, considerate and not at all pushy.
January 11, 2025
Reply from poltronesofà - Doncaster
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
We recently bought a sofa
We recently bought a sofa. The quality of it is just amazing. In 4 weeks we had it delivered to our home. We are enjoying it! We had the best customer service that we could ask for! We advanced you to shop from ScS Doncaster!
November 26, 2024
Reply from poltronesofà - Doncaster
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Amazing helpful crew
Our experience ordering was good, staff were helpful and we found alovely sofa, after sales service was shocking, we were provided a delivery date in November had no contact about delivery, we chased multiple times both on the phone and in store which took several hours with still no answers, store manager really unhelpful and lax about delivery, he wouldn't help, eventually got a, call on Friday 20th December and our sofa, was delivered on the 21st.theone one team of people I'd like to highly praise are the two delivery guys zac and Tom who were exceptional helpful and efficient nothing was too much trouble they are a credit to scs
December 21, 2024
Unprompted review
Reply from poltronesofà - Doncaster
Good Afternoon Valerie,
I hope you are well.
Thank you for taking the time to leave us your review and for the feedback regarding your experience.
I am very sorry to see that you needed to chase up with us regarding your delivery and apologise sincerely for any lack of communication our part.
I can appreciate how frustrating this must have been for you and is not the service that we would want for our customers.
Thank you for the kind feedback also for our delivery crew, I will ensure that this is passed on and we hope that you are happy with your furniture from us.
Kind Regards
Lynsey
Customer Experience | ScS
Scs Doncaster
Bit late on this one but we visited scs in Doncaster earlier this year looking for a sofa. Didn't intend to buy anything that day, just looking for an idea of what we wanted. We were shown around by Phil, who was really helpful and helped to to find several different sofas to fit our needs. The last one he showed us, I instantly fell in love with and we ended up buying that day. Big thanks to Phil and to the delivery men that brought it and set it up for us (unfortunately I cannot remember their names). You were all great.
January 13, 2024
Unprompted review
Reply from poltronesofà - Doncaster
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Terrible service
Just terrible service,worst company to deal with I’ve experienced avoid at all costs
December 23, 2024
Unprompted review
Reply from poltronesofà - Doncaster
Good Morning,
Thank you for your review and I hope you are well.
I am sorry that you have been notified of a delay on your order and I can completely understand how upsetting this must be for you.
I can see that you have been contacted by our retail team to discuss the delay on your order. This is not the outcome that we had wanted for any of our customers and cant apologise enough that this has happened.
As soon as your order is ready for delivery then we will contact with the first available delivery date.
Kind Regards
Sophie
Customer Experience | ScS
Please could you send a screenshot of your review to socialmedia@scs.co.uk along with your postcode and first line of address so we can locate your account and we can look into this for you.
Many Thanks
Kind Regards
Sophie
Customer Experience | ScS
Late delivery
December 14, 2024
Reply from poltronesofà - Doncaster
Good Morning Mr Dickenson,
I hope you are well and thank you for your review.
I am very sorry to see that you have rated us as 1* on this occasion.
Looking over your order documents we did initially estimated for your furniture to arrive with us around 20/12/24. As this is an estimate the dates may change by 4 weeks either side of this.
At the moment we are expecting for your furniture to arrive at our Distribution Centre on 03/01/25 so closer to the time we will be in touch regarding your delivery date.
Kind Regards
Lynsey
Customer Experience | ScS
Phonecall prior to deliver time taking…
Phonecall prior to deliver time taking care when entering my home well done Joe mark doncaster base ho ho ho
December 18, 2024
Unprompted review
Reply from poltronesofà - Doncaster
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
I have purchased before and i am very…
I have purchased before and i am very happy with the service they provide and the after service is excellent.no messing about if they can fix it they will if not they tell you youcan have your money back or get a new sofa for the same purchased price.
December 10, 2024
Reply from poltronesofà - Doncaster
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great delivery communication
Great communication re delivery by email, SMS and telephone call. Initial 5 hour slot was narrowed to 1 hour, then called in advance by crew. Was also able to track the delivery truck. Crew unpacked the sofa, attached the legs and even took away the packaging. Thank you.
December 16, 2024
Unprompted review
Reply from poltronesofà - Doncaster
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Dean was informative and pleasant…
Dean was informative and pleasant without been too pushy.
December 5, 2024
Reply from poltronesofà - Doncaster
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Staff member was very helpful I said…
Staff member was very helpful I said what type of sofa I required and was shown all that met my needs, she was very helpful and polite and I placed my order
December 3, 2024
Reply from poltronesofà - Doncaster
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Zach and Tom delivery
Zach and Tom arrived on time, very professional and polite. We are really happy with new sofa will definately recommend SCS to friends and family, great service from entering store to delivery of furniture
December 7, 2024
Unprompted review
Reply from poltronesofà - Doncaster
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
5 star sofa experience.
Had a very relaxing shopping experience in SCS our sales assistant Dean, was very helpful and not pushy at all. He took time with us to show us everything that we wanted. He was extremely friendly and approachable, 5 star customer service from him. The shops new make over is absolutely fantastic giving a very homely ambiance. Would recommend using SCS for your next sofa.
November 26, 2024
Reply from poltronesofà - Doncaster
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
The lady serving us was very friendly…
The lady serving us was very friendly and polite and was really helpful and took her time with us without being pushy
November 16, 2024
Reply from poltronesofà - Doncaster
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Brilliant delivery service
Our new sofas were delivered today by Deon and Nate. They were absolutely brilliant . They protected the carpet as they had to come in via the back garden and the patio doors. They put the sofas in place and removed all packaging and were extremely courteous and professional throughout . I could not be happier with the delivery service.
November 29, 2024
Unprompted review
Reply from poltronesofà - Doncaster
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Fabulous service without being pushy.
The lady that served us in the Doncaster store was fabulous. So patient, coming up with ideas and suggestions without being pushy. We are thrilled with our sofa and will definitely be back.
November 27, 2024
Reply from poltronesofà - Doncaster
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Excited to get our sofa delivered
We ordered a sofa bed and can’t wait to get it delivered. The quality is really good and hard to find it in other shops.
The staff was very nice, Sukhpreet did a great job, he gave us detailed information about everything, and was friendly and very helpful.
We are happy with our choice.
Thank you.
November 24, 2024
Unprompted review
Reply from poltronesofà - Doncaster
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Joe & Mark very efficient and friendly.
Joe & Mark were running a little late but I did have a phone call telling me exactly what time to expect them. They showed up on time took care in parking so as not to obstruct my neighbour's assemble my furniture with speed and efficiency extremely likeable pair all in all a very pleasant experience from these two .
November 20, 2024
Unprompted review
Reply from poltronesofà - Doncaster
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Just as expected
Arrived early. Lovely and unexpected. Both lads (Joe and mark) were lovely and helped me move some of our furniture around to make room and weren’t grumpy about it and it wasn’t there’s!
October 30, 2024
Unprompted review
Reply from poltronesofà - Doncaster
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
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