poltronesofà - Dunstable Reviews 

393
TrustScore 4.5 out of 5

4.4

White Lion Retail Park, Luton Road, LU5 4XZ Dunstable, Bedfordshire,, GB


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Rated 5 out of 5 stars

We visited the store twice, At the first visit, we were shown a sofabed that fitted our requirements but we needed time to look at alternatives elsewhere. On the second visit we were able to view the... See more

Rated 5 out of 5 stars

Simon and Nathan delivered our sofas today. Friendly, helpful and very considerate and careful about how they brought the 2 sofas into our small flat. One wrong sofa was originally delivered, but SC... See more

Rated 4 out of 5 stars

Good notification from delivery team and set up was quick and easy. Very straightforward as I was expecting no surprises.

Company replied

Rated 5 out of 5 stars

Walked into the shop had a look around at a few sofas, Nadeen then approached me asked if needed any assistance, he was very approachable, talkative, friendly, polite and professional. Able to answer... See more

Company replied


Company details

  1. Furniture Store

About poltronesofà - Dunstable

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • White Lion Retail Park, Luton Road, LU5 4XZ, Dunstable, Bedfordshire,, United Kingdom

  • 01582 691460

4.4

Excellent

TrustScore 4.5 out of 5

393 reviews

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4.4

All reviews

(393)

16,683 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sofa delivery

Karl and Simon were extremely efficient delivering my new sofa though a very difficult double door porch. Nothing was too much trouble. Many thanks lads

February 28, 2023
Unprompted review
Rated 5 out of 5 stars

Didn't i choose well !

Friendly, helpful, knowledgeable staff. Good carpet range from basic to luxury, well priced according to quality. Nice furniture at fair cost. I found exactly what I wanted.

January 31, 2023
Rated 5 out of 5 stars

My husband and i were left a lone to…

My husband and i were left a lone to have a good look at the sale and were taken a back when we had to approach the sales person . Her name was Anneesa she was very nice and welcoming , we are very happy with the purchase we made that day three & two seater sofas Sammy

January 13, 2023
Rated 5 out of 5 stars

Very Helpful Staff

We visited the store twice, At the first visit, we were shown a sofabed that fitted our requirements but we needed time to look at alternatives elsewhere. On the second visit we were able to view the sofabed again and purchase it. At both visits, the staff were extermely helpful and allowed us time to take measurements and check that it suited our purpose.

January 7, 2023
Rated 5 out of 5 stars

Simon and Nathan delivered our sofas…

Simon and Nathan delivered our sofas today. Friendly, helpful and very considerate and careful about how they brought the 2 sofas into our small flat.
One wrong sofa was originally delivered, but SCS ordered us 2 brand new ones to make sure they matched - no fuss or arguments. Chris, the Manager at Dunstable store was very helpful.

January 17, 2023
Unprompted review
Rated 1 out of 5 stars

Great sofas terrible service

Really happy with our new sofas, but less so the service received from SCS. We were contacted in early December to say that the sofas were ready and asked to pay the balance outstanding, which we did. We were told we would be contacted again in a few weeks to arrange a convenient delivery. No further contact was made and it was only because I called SCS a few weeks later that I found out that the sofas were ready and a delivery date had been scheduled. If I had waited to hear from SCS the first I would have known about the delivery would have been the text I received at 7pm the night before saying delivery would be the next day, leaving me no time to arrange collection of our old sofas or even arrange for someone to be at home to receive delivery. Not impressed given the amount we spent with SCS and would not use again.
Also if you do have the misfortune to use be prepared for the hard upsell from the in store sales people who will try to convince you to buy add-ons you don't need. Luckily we didn't fall for this.
Interestingly I tried to leave this review on the SCS website but they "moderated" it and refused to publish it.

December 20, 2022
Unprompted review
poltronesofà - Dunstable logo

Reply from poltronesofà - Dunstable

Good Morning Suzanne,

I hope you are well and thank you for your 1* review.

We are very sorry to see that you were unhappy with the service received and after reading your review I can understand why this may have been disappointing for you.

We are always aiming to provide our customers with a 5* service and so we do appreciate your feedback as this will help us to improve our service moving forward.

I will also ensure that your feedback is received by our bookings team to advise that you were not contacted regarding your delivery so that we can investigate this further and to ensure a situation like this does not happen in future.

Please accept my apologies for any inconvenience this may have caused you.

We are so pleased to see that you are happy with your sofas since arrival.

Many Thanks,
Lynsey - ScS Social Media Team

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