Good sales and delivery experience, very good delivery team.

The delivery team were arrived at stated time. They were friendly and efficient and assembled the sofas quickly and placed them where I wanted them and removed all packaging thanks

Staff were brilliant

Was not happy with the service at the time

No feeling any pressure, being left to shop around the store to try out different types and styles of settees.
The staff member called Sam, was very professional, helpful and informative on our selected choice.

Terry was amazing, so helpful and could not do enough for us! He is a credit to the store!

Easy, quick, excellent customer service!

Excellent friendly customer service! And spoilt for choice on the selection of sofas! Can’t wait to take delivery of our new sofa.

Excellent help not pushy ,very courteuos

Staff were friendly , helpful and knew what they were doing. Excellent service.

The durham branch staff were amazing and let us browse and go and ask them for advice rather than pouncing on us when we walked through the door unlike some of your other branches and other sofa retailers which is one of the reasons we purchased. When asking for advice your sales agent was so lovely, very friendly and informative, she didnt hover over us either and said to take our time and catch her if we decided to go ahead which was very refreshing

We were given information by Terry as soon as we walked in then allowed to look at the sofas which was great not to be pressured , he was knowledgeable and very helpful in making our choice

Top and bottom Jen ( deputy mgr) she was outstanding and can not praise her enough . Customer service sublime , no pressure . She is a credit to your company .
Only reason we went back was because of Jen

This is the single worst experience I have had buying a sofa in my entire life - after sales very rude and tried to convince me I’d bought the wrong combination sofa and even when I proved I hadn’t they still put on the notes I had.. had to beg to get the incorrect sofa collected, and they even had the wrong address as collection a complete debacle - now have to wait until August for my new sofa absolutely incredible the level of incompetence I would strongly NOT recommend this company to anyone else… not even any compensation offered for this completely unacceptable bad experience. If I could have allocated zero stars I would have.

Friendly and helpful staff. They check that everything is correct. Like your address and phone number. Plenty of choices.

Very friendly, helpful, knowledgeable staff.

A lovely set-out store with plenty of sofas and chairs to choose from. We were welcomed by friendly staff and then allowed to have a look round and try the sofas, etc on offer. There was no attempt from the staff to give us the heavy-handed sales talk and when we eventually decided on a couple of chairs the staff were on hand to attend to us. We asked to see different fabrics and colours and everything we asked to see was never a problem for the staff. We picked the 2 chairs we wanted together with the fabric and colour and were given a price and estimated date of delivery.
All-in-all a very stress-free visit to a store with very friendly and knowledgeable staff.

Very clean and fresh on entering with genuinely welcoming staff that didnt rush for a sale ,at dragonville durham.
This gave us time to chat privately about our needs and when staff were required - no problem and knowledgeable about the products.
Only 1 thing which i would like to have seen , dowloaded the app that was spoke about for the sofa and chair in store as its not visualy promoted but im sure the delivery guys will assist with it
Other than that minor thing . I would say excellent and a pleasure

Purchased 2 sofas in july2024. We are moving and need to dismantle them. Popped into the Durham shop where we purchased them, which is now Poltronesofa,.Explained to the 2 female assistants we needed advice, to be told new company, don't stock them anymore. They have a sales aftercare service, but no help whatsoever. Disgraceful service. Both need training , and management should be available. Tried to ring in, no way possible, not a good way to run a company.