Helpful staff in store. Very good communications throughout and the sofa was delivered ahead of time

After reading many negative reviews about ScS Farnborough, I was quite wary. I had seen a lot of complaints regarding pushy sales tactics and, more specifically, significant delivery delays. However, my experience could not have been more different.

I spent two days visiting every furniture store in the area, but ScS had the perfect sofa for my needs. I dealt with the store manager, Dardan, who was exceptional. I asked a mountain of questions and even challenged him directly on the negative reviews I had seen online. He was incredibly patient, took the time to explain their processes in detail, and even provided his email address in case I had follow-up concerns after leaving the store.
I felt comfortable enough to bite the bullet and order. The 0% financing process was seamless and straightforward.

As for the delivery, which seems to be the main point of contention in other reviews, mine actually arrived ten days early. The communication was great, and the delivery team was professional.

If you are looking for a new sofa, I highly recommend visiting this branch and asking for Dardan. He is a credit to the team and proved that the negative stories don't represent everyone's experience. 5/5 stars

Great customer service and delivery on time thanks

The 2 man delivery team were excellent. They went above and beyond. It was hard to get the very heavy sofa into our property but they managed it without complaining at all. They are a credit to SCS. Thanks fellas.

We ordered a corner sofa from SCS five months ago. When the delivery team arrived, they damaged the sofa very badly. It was a white leather sofa, and they actually dragged it along the pavement, leaving it marked and unusable.
They also couldn’t get the sofa into the house because the design is completely unsuitable for a standard English doorway — even removing the front door didn’t help.
As a result, we have no sofa at all, and SCS still refuses to return our money.
After five months of stress, damage, and no resolution, we now have no choice but to take this matter to court to recover the money they owe us. Based on our experience, I strongly advise others to be cautious before buying from this company.

When we first went to SCS in farnborough to check out some sofa’s,
Everyone was very helpful , not pushy at all , let us look around, answered any questions,
We found a lovely 3 seater recliner sofa.
Which was delivered today, which was unpacked and put into place , and we are very happy.

I told them the doors on my house were really small I double checked and triple checked that the sofa would for through my door. 100% I was told. When the poor blokes who were delivering it arrived there was no way it was gonna go through the door. Luckily they managed to get it through my window.

From the moment we walked into the shop our experience was second to none, Owen helped us in anything we threw at him, he is second to none to know for help and if he was unsure which wasn't much he went and asked, he's respectful, knowledgeable professional but friendly, understanding, at no point did we feel any pressured on Owen. Hats off to the manager also nothing was any trouble and make us feel very welcome, we could not go for what we wanted so Owen offered solutions for us to consider.
Needless to say we left as happy customers and now await our furniture. Message for Owen, stay with Sauvage 😂

Order a new sofa 13 September paid in full delivery day came(12 December )and we called to get a delivery time etc told sofa would not arrive till 19 December told no record of the delivery and the manager promised he would get back to us, heard nothing called today 22 December to find shops now shut till after xmas, so family coming for Xmas and no sofa for them to sit on.I have never had such bad service from a company, and I will be taking this further.

BEWARE - Awful customer service. Once they have your order they will not provide an after care service or respond to telephone calls or complaints. We ordered a leather corner sofa in August 2025. Delivery finally arrived in December but Carriers could not get the large sided sofa in through the doors and damaged it by dropping it in the rain with no covers on. Another delivery team tried again a few weeks later. They also failed to bring the sofa inside. Demanded a refund but so far no response and out of pocket to the tune of £2800. I'm going to raise a claim in the small claims court it they dont get the refund to me before Christmas.

Best sales experience I've ever had. So sorry but forgot his name. Slim Jamirawuai. Straight business, told me what was good and what wasn't. Credit to the company, funny charismatic but all business and efficiency. Whatever he's being paid isn't enough. Bought the first sofa I saw. Legend. Credit to the company. PROMOTE THAT MAN.

The crew arrived on time. They were quick, tidy and left no mess

They delivered on time, but no care kit was delivered, they said they made a note on the delivery, but when they emailed a copy of delivery(this was only received once driver had left)note it said care package was delivered. I have emailed and three weeks late not heard anything.

David the sales person was friendly. Informative and not pushy. There is a good choice of sofas and fabrics to choose from.

From start to finish the service was faultless,
Your TV adds do not do you justice.
You’re more high end than you give yourself.

The delivery crew were friendly, happy tidy and treated our property with respect. They set everything in the positions we wanted and made sure everything was connected and working correctly before leaving.

Friendly delivery crew - Store doesn’t answer phone I tried to call multiple times no answer - cushions on the adjustable head rest are not fitted well, they’re wrinkled when delivered - Not going to bother calling & closest store is still a fair distance, not going in person

Damage to walls, ripped flooring, knocked over exterior plants & was more interested in trying to take my tools from out the front of my house. Great service to get the sofa’s certainly let down by delivery.

Great service - kept fully updated re delivery. Guys were very efficient - delivered and assembled furniture and made sure we were happy. Tidied everything up after. Very impressed.

Yet again I find myself complaining bitterly about the lack of service from this company. On 16th September 2025 I was promised AGAIN that my complaint would be dealt with urgently by the store. IT IS NOW 20TH OCTOBER and no one has been in touch. Customer service clearly does NOT exist once they have your money. We were mis-sold the sofas and the warranty! I have repeated the previous reviews so that the full history can be seen. I will clearly now have to take the matter up legally!

There is no zero stars, so I have had to give one star! Having posted a scathing review on August 1st, I received a response on August 4th promising that my situation would be looked into. It is now September 15th and I have heard nothing!
This company mis-sold us two sofas at a cost of £3255. It further mis-sold an insurance policy which they refuse to honour. I will now have to refer the case to the Ombudsman, a service which they claim to subscribe to. We shall see!

Previous communications -
This company cannot be trusted to fulfil its promises, to honour its guarantee or to deliver the same quality as is seen in the showroom. Unfortunately, there is no facility on Trustpilot to give a zero or negative star rating. We purchased 2 sofas at a cost of £3000 for onward shipment to our home in France. This was clearly stated when the order was placed. They agreed to deliver to our shipping agent and we were shown examples of their packaging methods to allay our fears about in-transit damage. We were assured that the insurance policy which they sold us was valid throughout Europe, including France, where the group has many outlets. In the event, the quality of the sofas was not acceptable and the faulty workmanship (puckering of the upholstery after two weeks of light use) was acknowledged by the store manager when we provided him with photographs. The complaints procedure on line does not work. We finally spoke to someone by telephone who passed us back to the store. The store manager could not resolve our issue and passed the problem back to head office. After two months, nothing is happening with neither the store nor the head office answering emails. Complaints we were told are now handled at their stores but there is no phone number to ring and they don't answer emails!

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Reply from ScS Sofas

Aug 4, 2025
Good Morning

Thank you for taking the time leave you're review.

I fully understand you're concerns and frustration regarding this and deeply apologise for you're concerns and in missed information provided at point of sale.

Please leave this with me to look into this further and to arrange for you're order to be looked into as urgent with contact to be made to you regarding this. Apologies again .

Many Thanks
ScS Social Media

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Reply from ScS Sofas

16 Sept 2025
Good Morning Philip,

Thank you for your review.

First of all I am very sorry that you have not yet received a response regarding your complaint.
I can see that this was passed over to the store, where your order was placed, for them to look into and contact you to discuss this.
I apologise that you are having to chase this up with us again and completely understand your frustration.

I have forwarded this on to the Farnborough store and asked that they reach out to you asap.

Kind Regards,
Lynsey - ScS Social Media Team