delivery men nice and friendly on time

Mary took time to get to know us and our new property. She showed us all the options that would work well for us, and the best fabric to go with our new sofa. She really is an asset to your store and made us feel very comfortable and important as customers. Thank you very much, we are very happy with our new sofa!

We recently purchased two beautiful three-seater leather sofas from the ScS store in Farnborough, and the entire experience has been outstanding so far.

From the moment we entered the store, we felt welcomed and under no pressure to make a quick decision. A special thank you goes to Sadaf, the sales assistant who supported us throughout the process. She was incredibly helpful, knowledgeable, and patient—offering guidance while also giving us the time and space we needed to feel confident in our choice.

After placing our order, we returned to the store a few days later as we had second thoughts about our choice of leather. Once again, Sadaf was fantastic—understanding, informative, and ready to help without any pressure. She reassured us that changes could be made if necessary and walked us through the options again. In the end, we decided to stick with our original selection, but it was such a relief to know we had the flexibility to adjust if needed.

Our sofas are currently on an eight-week order, and we’re very much looking forward to their arrival. We have purchased a few sofas from ScS over the last 20+ years and so we know the quality of their sofas is excellent. Based on the service we've received and the display model, the quality of the sofa we chose and saw in-store, we have every confidence the new sofas will be perfect.

We can’t thank Sadaf and the Farnborough team enough for their exceptional service and professionalism.
Highly recommended for anyone looking for great furniture and truly customer-focused support.

Great service throughout
Happy with sales service at Farnborough ScS.
Sofa delivered as expected.
Friendly delivery guys, helped put sofa together. Really happy with the service and sofa is great.

Excellent delivery team, sofas slightly later than planned but when received at the warehouse we had great communication. On the delivery day, good comms again, regular updates and team called to say stuck in traffic. Delivery smooth, guys worked super fast and assembled feet etc for us. Excellent service
BAS-776-059

Great experience from start to finish. Very kind, non-overbearing and helpful sales people in their Farnborough Showroom. Clear information provided throughout on delivery with continued updates on timings.

Delivery people were polite, efficient and provided a 10 min warning as they left the depot.

Lovely experience all round.

AWFUL ! DIABOLICAL !! TERRIBLE !!! AVOID AT ALL COSTS !!! THE MOST EVIL COMPANY, MANGERS AND STAFF WE HAVE EVER HAD THE MISFORTUNE TO COME ACROSS IN OUR ENTIRE LIVES !!! NO WORDS TO DESCRIBE THEIR INEXPLICABLE, DISGUSTING, DISGRACEFUL BEHAVIOUR !!! COULD GO ON & ON & ON WRITING PAGES ABOUT THEM ! WE ARE TAKING EVERY KIND OF LEGAL ACTION AGAINST THEM POSSIBLE. 1 * star is 1,000,000 times too good for these DISHONEST ROGUES, CHEATERS, LIARS, ... !!! They stole £4,000 off our Beloved elderly, disabled Mother & failed & refused to deliver the sofa suite she ordered & paid for 15 months ago & physically kicked & abused her verbally as well when we went into the store again today to request justice. The Police were called. Further action will continue to be pursued by me until justice is achieved. Cruel, heartless, laughing at customers in thier faces & disregarding them & hanging up phonecalls, not answering or responding, countless failed , promised deliveries. I cannot believe this can be gotten away with, within law in this country ! Who are they to steal ££££ Thousands of Pounds from honest customers ?!!! ... ... ... I've just read your reply Lynsey as I've read you reply similarly to all negative reviews ! I have already done exactly as you have asked or suggested or advised after I wrote a damning review of you on Google nearly a year ago, I emailed you & sent the order number, name and address with screenshots of my review & I've NEVER HAD A REPLY SINCE ! 15 MONTHS ON NO SOFA & Over >£2,-4,000 + down & UGLY expensive electronic reclining armchairs that didn't work !!! We've spent SO MUCH TIME WASTED OVER YOUR INCOMPETENCE, TOTALLY UNCARING NEGLIGENCE !!! MONEY GRABBING THIEVES !!!

Ok, the actual delivery guys were 5*****
The issue was it took 3 delivery attempts as they had the wrong postcode and kept going to my old address. A month ago they delivered my sofabed.. great, no probs . The sofa delivery has been a complete nightmare to deal with changing postcodes with SCS and finance company. When I bought the sofa the salesman was very helpful and completed all the paperwork.. somewhere this has all gone wrong. I’d add that SCS tried their best to put things right but it really was a big hassle and took over 3 months before I had my sofa .. which is great. EXCEPT I still haven’t received the pillows or a rug bought at the same time. I’d be the first to praise SCS if this had all gone ok but now I have more chasing to do. * one star is generous

We ordered two double sofas and one single chair from ScS Farnborough on 3rd January 2025 all power operated, they were delivered on time 31st March 2025, problem is that two double chairs are correct material and single chair is different, despite early correspondence nothing has been heard from ScS to suggest they are going to rectify this since 9th May

David at the Farnborough branch was really knowledgeable and helpful. I knew what I wanted and he made it happen. Thank you for a positive experience

Boroka is an amazing sales women. Very approachable and customer focused. She listened to my needs and went to every possible effort to find me my perfect sofa. The only reason I didn’t buy was because the size of the second sofa ended up being too big when I re measured at home again. She is that good though that I nearly went for something completely else by her sales ability. I’ve managed a car sales team of 11 in a local dealership before and know a diamond sales person. If I was still there I would 100% be doing all I could to steal her. I have a sales background so all good with the clever second facing that happens but don’t think it’s a good look when they slag off competitors products, especially when my sofa did me good for eleven years. I’m
gutted that you don’t have the product I need as would of loved to buy from her but I did go with the next sofa in the end.

Still ongoing issues with SCS
New replacement sofas were supposed to be delivered today. I checked online last Thursday 8th May 2025 to see that they had been delayed for over another month. These sofas were originally ordered on the 4th November 2024.
Too many complaints and issues to list.
I called the store and said that I would be returning the damaged sofa which was delivered to me in February and they had refused to take it away, back to the them.
Lovely young girl took the call and informed her manager Darden. When arriving at the store hours later Darden the manager refused to deal with it. My husband and got the sofa of our van and left it in store. (I have a dislocated knee and struggled with this). The manager refused to cancel the current order and to action a refund. But when you call customer services you are denied formed that the manager has to action this.
No responses to emails telephone calls. I am now seeking a chargeback on my credit card.
Please do not trust this company and definitely do not trust Darden the store manager, he comes across as he’s being nice but does NOT do anything he says he is going to do.

Original delivery date 12th May 2025
Delivery to SCS 9th June 2025
So 28 days later without taking into account time to get it to my address and the fact this should have been URGENT

Shop staff are great it’s a shame they’re selling inferior products and their after sales are on existent. No response to emails and no answer to calls I was on hold for over an hour before being cut off.

Following on from my first review regarding paying an upholster £450 to get my mum and dads sofa into their house. I joined a FB group 'SCS complaints' it's amazing how differently customers get treated. My poor elderly parents haven't received anything in the way of help with costs However a lot of customers seems to have gotten their money back. Why is there such inconsistencies? My first review on Trustpilot I just got a standard reply. I then emailed them as per this reply and heard absolutely nothing! Once again making out that they care but all for show on Trustpilot.

Four days ago I posted a review on SCS and this was the response......

Thank you for taking the time to leave us your review, I hope you are well.

I am very sorry to see the concerns that you raised with your furniture and can completely understand why this would be disappointing for you, especially if the outcome is not what you may have hoped for.

If a technician has attended to complete an inspection, and reported than no manufacturing faults are present, then we would not offer a full refund on goods.
As your order details are not included I am unable to advise further but please feel free to email us if you require any further help
Please include your order number or address and postcode.

Kind Regards,
Lynsey - ScS Social Media Team

So I emailed them and I've heard NOTHING!!!

Issues with our sofa are the following:
One of the recliners has a sunken seat and makes clunking noises. The backs of the chairs do not align. The seats do not align and the leather work is absolutely shoddy!

I have spent the last FOUR months trying to get the sofa collected and a full refund and this company are just a joke!!!! Their customer service are appalling, the technicians they send out are clearly not qualified and it's frustrating and extremely upsetting!!

We went into the Farnborough branch today with an firm idea of the sofa model that we wanted. Boroka greeted us at the door with a smile and explained how the fabric combinations worked then gave us time to browse.

After having a look around the store we asked Boroka where the sofa we were interested in was located and she showed us where it was. She explained the different combinations, recliners, colours and even gave us a measuring tape as we left ours in the car to make sure it would fit.

She was knowledgeable about the range and showed us some similar options and features that were available for the sofa we liked but weren't on the showroom model.

We couldn't rate her customer service any higher than the maximum! Service with a smile, helpful and instantly made us feel welcome and answered all of our (endless) questions.

Filling in our order and going through payment options was a breeze. It's a shame we won't be buying another sofa soon, but we definitely recommend going to Farnborough and seeing Boroka if you're in the area.

The Welcome so friendly warm.
David was very helpful indeed and showed us a lot of what we were interested in.
Thank you so very much

EDIT 23/4/25: As you can’t reply to the company comment below! No reply was reciprocated after sending my information as asked. Now after 16 weeks of lies and excuses and still no furniture and still no one has any answers I have had to make the final decision to give up on our hope of ever getting the sofas. Absolutely devastated and honestly have never had a worse experience in my life! SCS your company should be ashamed!

This is my first time ordering from SCS and unfortunately it has been the worst service I have ever experienced. Our sofas after 14 weeks have still not arrived, we ordered on the 4th January. We have had 4 different dates, a confirmed date for delivery which was then cancelled after having paid our remaining balance with no explanation and through a text. We are now stuck as no one can tell us where our sofas are or how long we will have to continue waiting. Customer service have no answers and my communications via email have now stopped being replied too. For a company that pride themselves on quality and good service this is so not true. The fact that we have no choice to wait and wait and wait is just not right. Appalling service and I can honestly say I will not be returning to your company again. Very frustrating and disappointing.

I have never taken the time to leave a negative trust pilot review but I cannot take the misery any longer.
We ordered sofas on the 4th January, we spoke with the lady in the Farnborough who told us 4-6, most likely 4 if we sign there and then. These sofas were needed for an 80th party for my mum and I was clear of that. "100%, I promise you will have them by then" it was 8 weeks away, so I took her at her word. When the contract was printed it came as 8 weeks, I foolishly thought they were hedging their bets and it would still be 6 weeks. What a fool I was.
As agreed we arranged our old sofas to be collected by the council the week before delivery. Once this date was booked for and paid for our expected date changed. I thought I would speak to someone, but the answer phone message tells you there is a 300 minute wait.- yes 5 hours on the phone to speak to someone. Want to email them don't expect a response any time within 2 days. When you finally get through you get told yes it will be the new date on the system but the contract allows for 28 days worth of delays. So basically tough.
When you check your order, just when you think you are within 2 weeks of your order it will update to another date 10 days away every Wednesday afternoon.
We get told of a confirmed date that won't change, wait another 2 weeks, we will get our sofas 14 weeks later, all we have to do is pay the balance. 100% confirmed delivery, I will book my last days holiday of the year to make sure I am there.
48 hours later after they have all our money, we get a text message to say we won't be getting our sofas after all.
We try to call and wait for an hour an also request a call back, completly ignored.
It feels like the company is going bankrupt and just trying to rinse me of my money knowing they are going under, I never have had an answer to why it is delayed.
I wish so much I never set foot in the store.
They have the worst customer service, they have lied at every stage of the process. They take your money but only give you broken promises. I can get similar sofas delivered in 4 days, why does it take over 14 weeks to make a sofa in the UK.
Just steer well clear, unless you like being ignored and lied to.

Edit.....
After 1 week.
In the words of Pink Floyd
Hello? (Hello, hello, hello)
Is there anybody in there?
Just nod if you can hear me
Is there anyone home?