We visited drumchapel store and had a great experience, the man we were dealing with ( can’t remember name, slightly older gentleman) was incredible so helpful with measurements also showing us how we can modify the sofa and choose materials. He was very warm and welcoming, he’s definitely the reason we choose this company

I like the the tracking it’s the easiest one out their.The boys Charlie and Alex were great very polite and respectful of my home it was a pleasure to have them..Thank you

The two guys did a great job,delivering our suite.No mess,great attitude.Two awkward stair cases to go up,but managed well.

Both of the delivery men were brilliant couldn't have asked for better service

Great experience from ScS delivery team today.
I was able to track my delivery from the tracking link supplied and around 30 minutes before the delivery arrived one of the delivery team phoned me to say they would be with me shortly. True to their word they duly arrived(early I may add) and wasted no time in getting to work.
Within no time at all my new furniture was in my living room much to the delight of my wife and daughter.
The two delivery boys were fantastic and took all the packaging away as well leaving my living room nice and tidy.
Great work from Robin and his mate. Give them an early finish on Friday 😃

4 days late, very poor communications from delivery crew, had to contact the store to find out why the original date was not kept after waiting in all day.
New delivery was kept and sofas are in place.
A great looking purchase and superb store experience ruined by poor delivery and bad communication by warehouse and delivery teams.

Our first delivery was scheduled for 20/01/26. The delivery team arrived on time, however one of the items we purchased (an armchair) was missing, along with all of the legs for the remaining furniture. All items were listed on the delivery manifest, which had to be amended on the day. We were told someone would call us the same day to arrange delivery of the missing items, but no one contacted us.
We had to call the following day to chase this up. The phone system is extremely poor - menu selections did not work properly and it took four attempts to get through to the store. Once connected, the store employee was helpful, friendly, and proactive, and liaised with the warehouse team for us.
A second delivery was arranged for 27/01/26, which did arrive as scheduled. However, the delivery crew were not aware that they were required to install the missing legs, and had to contact their supervisors before completing the job. They did eventually install everything correctly.
Unfortunately, one of the cardboard packaging boxes was left dumped at the end of our communal drive, between multiple neighbouring houses. We were not informed about this and only became aware when a neighbour returned it to us. This was unprofessional and disappointing. We expected better coordination and follow-through for an expensive and large furniture purchase.

The shop staff including the manager were disrespectful in my dealings with them,the delivery was a shambles and full of lies as to what happened to the failure of promised delivery date and time to why it failed and problems I had to face to get a delivery.Examples of the excuses they gave me for not delivering on the day 1 there was an accident outside on the motorway and no traffic could pass it,they changed that 15 minutes later to their van broke down,then they changed that 15 minutes later to the driver decided not to come in to work that day,and they could not give me a date for delivery.They eventually said they could deliver 2days later if I paid them in cash,I agreed to this,even though I had paid SCS to deliver it.they refunded my delivery money,it took 4days, so I was out of pocket for 2days. The delivery men were to phone me an hour before delivery,the shop assured me they would try and get me as 1st delivery as they had to pass me to do other deliveries,at 6.30 pm they arrived in an unmarked white van,they sat outside my house for 20minutes and my son approached them and they said they could not deliver the unit until we gave them the cash,it was poring of rain but they started to unpack it out in the street,my son asked them to at least take it inside to unpack it. It arrived with faults which I pointed out,he took photos of faults on a phone he did not have to contact me. I informed the shop of the faults and they said it was not there problem and I had to deal with it myself,which I did and was told it would be a month before it could be fixed.So many false promises by staff and when asked about escalating my complaint was told I couldn’t only the store manager could escalate a problem. I have had the unlt delivered and the faults repaired,but am still waiting on the promised paper work that was promised 6weeks ago.The paper work is the insurance that I took out for the unit IWould not recommend SCS as my experience should have been pleasant but the shop staff including the manager made it the worst ever. I should point out that no one from SCS has had the decency to contact me regarding my problems. Avoid Avoid the store in Great Western Road Glasgow the best thing that could happen to that store is it would shut down and safe more people like myself being treated with disrespectful store staff.

Leather sofa sagging after 2 weeks. Filled out complaints form. I stated that care package was applied on day one of delivery. Reply to my complaint said as I didn’t use care package & my warranty was invalid & that was their final decision! You can’t get to talk to any one or email them - after care dreadful - don’t touch with a barge pole!!
Not satisfied with their response. I did follow the care guide on day of delivery. I have a screen shot of the complaint form where I replied that I did follow the guide. I cannot understand why they deny I did this. Surely sending an engineer out to view the furniture would be more acceptable.

Super efficient delivery. The delivery crew were incredibly nice. The sales service was super helpful and made things very easy 10/10

Brilliant delivery came on said time delivery guys were great

Ordered a leather sofa/chaise in July, along with cushions and a matching lamp (later to order a 3 seat & 2 seat sofa & separate chair in August).

The sofa/chaise was delivered in December along with cushions...but no lamp. Despite numerous calls to the branch (Glasgow) and several promises to locate it, now January & no further forward!

Branch staff couldn't be more helpful & friendly...but the lack of customer service as a company is woeful. Staff would get 5 stars...but this isn't reviewing them, it's SCS who are appallingly bad.

All very well having corporate aromas in store, ambient lighting to set the mood...but when your money is in their pocket beware! After that it'll be good luck!!

BUYER BEWARE!!
S0052-1000334992

Ordered sofa and cushions on 13th Sept - delivery due 9th Dec - Received SMS advising delivery on 1st Dec. Old suite was disposed off - delivery not made - apparently it was only the cushions in the order (that werent even delivered) - no suite!

We were given a new date of 5th Dec, which has now moved to 22nd Dec. We’ve not had a sofa since before Dec and store have told us they dont know if that will actually happen; they have zero idea where the sofa is, so not optimistic.

Credit where its due, the staff in store have been as helpful as they can however BUYER BEWARE - once the order is made the store has very limited involvement in supporting you with issues and SCS dont have a centralised support dept - you are pretty much on your own. See other reviews.

My husband will be contacting the local press to see if they’ll cover the story with him standing outside the store with a grinch costume on. We have elderly relatives coming to stay on Sunday till after the New Year, and we dont have a comfortable seat for them to sit on. Again, I dont hold the store responsible for this farce however people should know what they’re getting into when buying from SCS.

My delivery was early which was a really good help for christmas scs are always in touch if anything changes or updates on my order. Very friendly efficient would recommend

Got 3 seater ply 1 recliner armchair.day before delivery was informed the armchair was not available.can honesty i was compensated very quickly. Kris the manager was very helpful and got me sorted very quickly. Got armchair a few days later.good job done and dusted. Many thanks

My sofa bed was delivered without side arm rests I have been back to store twice and complained still haven’t been delivered after been told I would get them next day the delivery company were awful if I would give them points out of 5 it would be - 0 Total incompetence all round

No pressure sale. Great sofas, good delivery. Will use again, in 4-8 years.

Don’t recommend purchasing from scs. Worst customer experience I’ve ever had. Received confirmation txt for scheduled delivery over two weeks ago, the first attempt failed due to a driver not showing up for work and they had no contingency for this. It took them 3 days to come up with a plan for rebooking after me repeatedly trying to contact without success. The second delivery was scheduled the following week, I received the same confirmation txts but on the day I never received a txt with my expected time frame. The store initially advised it was due to be delivered however when I checked later it had been removed from the delivery list. I then had to arrange for a private company to deliver the couch organised through the store manager, they advised me I’d only have to pay £119 for delivery which would be deducted from my finance (which it was). Fortunately this guy turned up with the couch however due to the couch needed to be taken apart to fit in and then rebuilt they requested an additional £155 on top of the delivery fee. None of this had been disclosed by the store manager or the original salesman. We were told the assembly is all part of delivery and the overall fee. I’ve had the store manager tell me how useless their distribution centre is along with several employees. How they constantly fail to deliver properly that end in orders being cancelled, they’ve completely failed to disclose these additional charges to us and left my pregnant partner home alone with the two delivery men asking for more money. This wasn’t a fault on the guys delivering and assembling the couch. They were only doing their job. The failings are completely on SCS. An absolute shambles of a company who have the worst customer service I’ve ever witnessed. They only care to make their sales, anything after that is a complete failure.

The customer service individuals in the S.C.S store at the Great Western Road Retail Park were very helpful indeed in assisting/advising with my choice of sofa(s) especially Neil who was the individual who initially assisted me when I first entered the store. Neil gave me the answers to my questions regarding each individual sofa/materials etc that were available.

I had to postpone the delivery on a couple of occasions due to being unwell. When I contacted the store to request a different delivery date, they were very accommodating with no issues whatsoever. It was very much appreciated.

The delivery guys were first class guys, friendly and very helpful also with advice but the noted departure time of 11:10am seems to be incorrect (could have been a typo error) as it was nearer 12:10pm that they left my property. Also, after the delivery guys had left my property I tried each of the power recliners and the metal pins came away from the brackets leaving both end chairs separated from the middle seat. Luckily, I was able to attach both metal pins back into the brackets on middle seat and not have to request the guys to come back (although I did phone them to explain what happened). The sofas are very comfortable.

Went into the Drumchapel branch (thankfully with a witness!) saleswoman Shirley did her job very well sold me a 3 seater recliner and a - now I know it’s called and rise and recline. The rise and recline clinched the sale. The order was then placed for a recliner chair by saleswoman in error (anyone can make a mistake nothing wrong with that ) and today I received everything phoned up customer service explained and the young chap passed me on to the Drumchapel store where I was told by Chris, who refused to give his surname as it “ would breach GDPR! He told me there was nothing I could do as I should have checked the order, which I did but didn’t know the chair was known as a rise and recline so nothing to pick up on. He then kept interrupting me, I suspect he had an audience! And wouldn’t have spokeReiterating it was my fault for not picking up on it. He then told me to approach Trading Standards and then invited me to “take them to court!” He wouldn’t have spoken to a man like that!
I had to ask twice what he had just said All within the space of a 9 minute call and within 2 hours of delivery- wow! We were stunned!
It’s now been passed on to head office and game on! So folks got to DFS! The recliner chair is actually poorly made they clearly have the “well-made show” products on display!