poltronesofà - Glasgow Reviews 

1,681
TrustScore 4.5 out of 5

4.6

Great Western Road Retail Park, Allerdyce Road, G15 6RX Glasgow, Lanarkshire,, GB


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See what reviewers are saying

Rated 5 out of 5 stars

All the steps in choosing a sofa for our needs at the local store then keeping in touch with timetable for delivery and the v effective communication around the delivery date plus setting up the sofa... See more

Rated 5 out of 5 stars

A delightful visit. Graciously met by Steve on arrival and introduced to some of the chairs on display. No hard sell here just plain old fashioned discussion and information. Just the way it should be... See more

Rated 5 out of 5 stars

From picking my sofa to delivery excellent experience great advice in store in drumchapel retail.park very experienced at there job and delivery men Douglas and David 5 stars great job LOVE my new sof... See more

Rated 5 out of 5 stars

Everything went according to plan. Post ordering we were well aware there would be two or three month lead time. We received notification re delivery a week and half prior to delivery date an... See more


Company details

  1. Furniture Store

About poltronesofà - Glasgow

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Great Western Road Retail Park, Allerdyce Road, G15 6RX, Glasgow, Lanarkshire,, United Kingdom

  • 0141 949 4710

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.6

All reviews

(1,681)

17,491 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great sales poor delivery communication

We were looking for something different, the salesman understood our needs and made excellent choices hence our purchase. We paid £119 for delivery, on agreed date we took the day off work and NO SHOW no text no phone call. I made 3 phone calls 2 no return call, at 4:40 the 3rd call finally got a call back to say no reply from warehouse all day, next day at 7:40am suite delivery so great sales, poor delivery communication, warehouse fault no explanation and no offer of partial refund and I lost an annual leave date

April 8, 2025
Rated 5 out of 5 stars

Robin had arrived early and phoned me…

Robin had arrived early and phoned me to let me know that he was there, and as I wasn't staying in the house at the moment told him I'll be round as quick as possible.
They were so polite and had a good sense of humour.

July 11, 2025
Unprompted review
Rated 5 out of 5 stars

No fuss experience

Shirley was super attentive, knowledgable and courteous. Gave me plenty of time to peruse and the transaction was pretty quick!

July 10, 2025
Unprompted review
Rated 5 out of 5 stars

The staff at this store made choosing a sofa really easy

The staff at this store were really considerate when helping me decide what I was looking for when faced with dozens of different suites. I was given all the time to go round and sit on almost every chair and sofa. Then to discuss the practicalities of what would suit my needs best.
When the suite was due to be delivered, they kept me fully updated on the schedule and I found the wee map showing where the delivery was on route to be just the thing. The two men who set up the suite were very helpful and careful too. All in all a great experience.

April 5, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

I was kept very well informed of the time and date of delivery.
I received a phone call an hour before to say that they were on their way.
The drivers were friendly and helpful

June 30, 2025
Unprompted review
Rated 1 out of 5 stars

Scs has been a night mare from start to…

Scs has been a night mare from start to finish. Damaging real wood flooring. Damaging wall and breaking skirting board causing plaster to come off wall. Wallpaper also torn. Wrong colour delivered 1st time. Multiple delivery days taken off work.
LIV-1098-213

June 7, 2025
Unprompted review
poltronesofà - Glasgow logo

Reply from poltronesofà - Glasgow

Good Morning Mrs Durnan,

I hope you are well and thank you for your review.

I am sorry to read about your experience and that there has been damage caused to your home following the delivery.

As your order details are not included I am unable to advise further, please feel free to send us a screenshot of your review, along with your order number or address and postcode to socialmedia@scs.co.uk so that we can take a look.

Many thanks
Lynsey - ScS Social Media Team

Rated 5 out of 5 stars

The delivery team kept me informed of…

The delivery team kept me informed of the progress of my delivery. Very pleasant team.And they respected my property by using the blankets to cover my newly fitted carpet. It would have been better if they had shoe covers .Which i would suggest for the company to look into.

June 6, 2025
Unprompted review
Rated 1 out of 5 stars

I have received my sofa last week i…

I have received my sofa last week i have no space to keep the single unit it's still in its package scs are not will to take it back I was going to recover to family and friends not any more not happy with the service can even put customers first

June 6, 2025
Unprompted review
poltronesofà - Glasgow logo

Reply from poltronesofà - Glasgow

Good Afternoon,

I hope you are well and thank you for your review.

I am very sorry that you are disappointed in the serviced received following your delivery.

We do advise that it is a customers responsibility to measure the furniture and ensure that this does meet your requirements.
We do not accept returns or exchanges are per your terms and conditions.

I can see that you have discussed this with the team and am sorry that it is not the outcome that you may have hoped for.

Many thanks
Lynsey - ScS Social Media Team

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