Selecting a new sofa and chairs was an easy experience, there was no pressure to buy anything and plenty of help was given when asked for.

Very helpful pleasant and knowledgeable, great experience.

Friendly helpful when in shop buying furniture . Delivery men were excellent .!

As delivery time approached we had a telephone call advising that delivery would be 40 mins to 1hour late due to traffic congestion. 40 minutes later they arrived. They were very pleasant and efficient. Furniture delivered. Job well done. Thank you.

We were greeted by Carys at Gloucester SCS and she helped us pick our family sofa, Carys was so patient and friendly making a smooth process. Thank you Carys

Friendly and efficient delivery super quick as well beyond pleased!

Shop floor staff - Exellent, very helpful
Product - Excellent, very pleased with quality, price could be cheaper (but that's just me being tight!)
Delivery - Excellent, very efficient and polite.
Head office/Customer Service - Very disappointing, tried to contact them on FOUR seperate occasions, call-backs left but no response received, eventually went in to store where the manager resolved enquiry.

We drove from Aylesbury to Gloucester to SCS. There were some fantastic deals on ex display lounge furniture. We secured a deal at less than 50% of the retail price and the furniture was delivered to us the very next day. Lovely helpful staff- great choice- well worth the trip. Over the moon with our purchase. 100% recommended. Thank you SCS.

David & Scott are absolutely brilliant delivery guys from the moment they pulled outside my house they
were professional happy go lucky chaps nothing was to much trouble they were fast and efficient if only all delivery people were this good they are a credit to your company 👍

Very easy, good knowledge of staff member, straightforward process

When I wS told there was a 14 week wait for delivery, I couldn't wait that long lucky I had a super lady called Karen that was so helpful and told me to look upstairs, found one and Karen process the paper work very quickly, helpful what a jem to find someone so efficient, will definitely use your store again. M. FORBES

The delivery was on time and done well, with care. The two Welsh delivery guys were great, thank you!

SCS Sofas had my delivery today the delivery guys were very good and helpful

Russel and Simon delivered the sofa quickly and professionally

Simon and huw were very pleasant, trouble free delivery. Very professional!

After choosing an ex display sofa and getting an extra discount due to a lovely store manager we chose our sofa. There was an initial confusion with the original delivery which SCS helped to rectify the issue and went out of their way to ensure it would be delivered in a prompt time. The delivery crew of Simon & Huw were fantastic in putting together the sofa on delivery.

We ordered a sofa from SCS with an estimated delivery date of the end of February, but here we are in mid-March, still without a sofa, and the delivery date keeps getting pushed back.

Initially, the Track My Order page showed our sofa arriving at the distribution center on 03/03/2025, then it changed to 17/03/2025, and now it has been delayed yet again to 24/03/2025. At this point, we have been without a sofa for over three weeks, and we are beyond frustrated.

Delays happen, but what makes this experience so frustrating is the lack of communication and constantly shifting delivery dates. We have received no proactive updates, and every time we check, the date has been moved further away. If we’d known from the start it would take this long, we probably would have looked elsewhere, or at least made temporary arrangements. Instead, we’ve been left waiting with no sofa for 3 weeks and no certainty on when we’ll actually receive our order.

At this point, we urgently need a clear and final delivery date. If there are further delays, we expect SCS to take responsibility and offer compensation for the inconvenience. We just want our sofa as soon as possible and some honest communication about when we can expect it.

A really disappointing experience so far—we would not recommend Scs.

Sofa was delivered on time
Friendly and courteous delivery team ( Charlie and Nicky)
Can’t fault the service

The service as a whole was excellent, from the Gloucester showroom to delivery I couldn’t fault anything. The updates and ability to track was brilliant, the delivery itself was seamless with the allocated time slot and even receiving a call from Charlie & Nicky to confirm the exact time they would arrive. They were extremely professional and are an asset to the business.
We can’t wait to spend our Friday evening on our cosy new sofa.

The two men (DAL+SCOTT ) that delivered my Sette were very polite and friendly a great help in putting it were I wanted it they also showed me how to operate it.