We were looking to buy a new leather sofa and armchair and were shown around the Huddersfield store by Akaash . There were so many choices of colours and styles at first it seemed quite daunting but with patient help and advice from Akaash we were able to find exactly what we were looking for and so we have now ordered our sofa . Altogether we were very impressed with the service we received .

Efficient delivery by friendly work colleagues.

Thorough & speedy delivery by the very good delivery team. Thank you.

Fast & thorough delivery experience by the delivery team. Thank you.

Mid August we ordered a three seater and a chair from ScS Huddersfield from a kind, warm hearted gentleman. The sale went through like a breeze giving an estimated 10/12 week delivery to our address. Here’s the first email:

Your ScS Furniture is due into to our distribution centre soon and we have scheduled your delivery for31/10/2025. Please call our team urgently if you cannot be at the property on this date on 0————- and select opt 1 at least 72hrs before to avoid your furniture being loaded. Okay so now we were getting giddy. Here’s the second:

Unfortunately we have had a delay with your order, we have had to cancel the delivery you had planned. We have not been able to supply a new delivery date for you yet, but we will notify you as soon as we do. Disappointing as we had sold our old corner suite. Here’s a week later:

Your ScS furniture is due to be delivered on06/11/2025. Our deliveries start from 7am so we'll text you the night before to let you know what delivery slot you've been allocated, our crew will also contact you on the day with more detailed timings and a link will be provided for you to track the crew. Not as giddy!! Here’s the next and we thought it’s looking good;

Hi, Our crew, NWT and should be with you between 15:40 and 16:10. You can see how they are getting on by following this link https: won’t put the link on here for review purposes. Please note that all times are approximate and may be influenced by cancellations/traffic delays and other unforeseen events. ScS Distribution Team

This has to be it, I will use a second days holiday. Waiting and waiting and yep waiting…… 10pm still looking out of the window like a sad pet that’s missed their walk, nothing! No message to say we’ve run out of time or anything. The frustration has gone from level five to one hundred. I’ll sleep on it and hopefully I will receive some good news.

The morning after….. yep you guessed it, nothing! My wife kept ringing ScS and all she got was an answer machine…. We have nowhere to sit god damn it and it’s been two failed attempts 🤬 Then I get an invoice email to say it’s been delivered successfully without signatures 🤣 are you taking the 💦 so I decide to drive down to the Huddersfield ScS to rant my anger. I was met by the manager who quickly tried to resolve this headache but couldn’t give me an answer until dispatch rang her back to see if they could find our Sofa so I had no choice but to go back home until she rang. She did ring to tell me they had made a boo-boo and the furniture was still there 🤣

The best we can do is the 14/11/2025, that’s another week to wait 😡 I mentioned a good will gesture so let’s see if that materialises, I doubt it will. We’ve spent £1700 of our hard earned cash on a company that should’ve been a cut above the rest but has certainly given myself and family reservations for future purchases.

I’m not saying they are a company to avoid as not all customers have had this issue but the lack of communication and happy customer service is extremely poor to say the least. We have zero trust that a delivery will happen next Friday as the trust has disappeared completely. I’m extremely disappointed and regret using this company but that’s just me. If it doesn’t come next week we want a full refund and I will update this post.

Update:

The furniture finally came and the chair was soaked down one side and covered in mud. The delivery guys took a photo as it was a mess. We said to leave the chair and a replacement will come in the coming weeks. Four weeks later they sent a cleaning company out to sort the chair out but he said it looks fine to him. Case closed as far as they are concerned.

I will say it now, SPEND YOUR HARD EARNED CASH ELSEWHERE!!!!

Don’t end up like us.

We purchased a new suite this morning and was extremely impressed with Akaash. He certainly had great knowledge of the product and treated us with great respect.

All our Best

Nigel & Jayne Raynor

Stephen, the salesman, was very helpful showing us many different sofas. He organised delivery quickly as promised.
The two delivery men called when they were about an hour away and I could track the delivery van. They were polite, efficient and friendly.
I would definitely shop there again.

We visited the Huddersfield branch and Akash was very helpful and informative and demonstrated the sofa we chose. We highly recommend him and thank you for all your help. Akash is the man to see.

Bought 2 chairs from Huddersfield store today and Akaash was very helpful and knowledgeable.

Big thank you to the lovely Akaash. You made our first time being a new sofa memorable. Thanks again for all the help

The delivery guys called to say they are half an hour away, gave us time to prepare the room. They were quick helpful and polite. They set up and plugged in when it all lite up they got us to sign. My only problem is that when they left we tested the functions and we found the vibration in the right hand seat is not working.

Akaash sold us a new corner sofa and was really helpful from start to finish. He listened to what we were looking for and showed us options which were relevant to us. He was also great with our little boy and made him feel part of the process.

I bought my mother a sofa. I was disappointed in customer service care when chasing the delivery. I just expected more. Didn’t make me feel valued. Shame really. Sofa is beautiful and delivery was great.

Professional, courteous and efficient.

Turned up on time. Lads were friendly and efficient. Carried settee's in to location and set them up in no time.

After ordering back in easter I accidentally deleted my email with all the confirmation finance on etc, the shop would not help me apart from printing out a basic receipt. Also, no sample of fabric can be ordered on the website hence after 2 months I had forgotten the colours of my new sofa

On delivery of sofa the crew 2 men wrote ok however, after leaving i noticed a muck mark on my newly laid carpet. I have sent complaint in and waiting a reply

Very happy with my sofas absolutely love then and delivery was painless delivery men very polite and considerate would highly recommend A class service

The delivery guys were brilliant. Can’t praise them enough, the layout of the house made the delivery quite tricky, but they got the job done. Respectful of property and they took care.
A special mention for Cemi at the Huddersfield beach who sorted out the order after a 3 extended delivery dates. I actually cancelled my order at one stage, but after talking to Cemi, she sorted me out.

A one star review is too high for this so called furniture chain.

If you are looking to purchase furniture, DO NOT GO TO SCS!

From the day following my purchase the issues started. First it was the fact the the sales staff had somehow ordered my sofa, chair, and buffet in different colours. This was eventually remedied, after being told there may be a charge for amending my order, which was their fault for getting wrong.

The delivery date finally arrived only to find that the cushions along with essential parts of the furniture were missing, (legs, recliner power packs, and power leads).

After 10 weeks of attempting to contact ScS help centre (in excess of 20 occasions) and repeated promises that the order would be fulfilled. Three additional deliveries later and after supplying incorrect legs, the order was still not successfully fulfilled. I requested they collect the furniture and requested a full refund.

Surprisingly, the collection of the furniture was the only thing ScS managed to get right first time.