poltronesofà - Huddersfield Reviews 

1,289
TrustScore 4.5 out of 5

4.5

Unit E3 Leeds Road Retail Park, Leeds Road, HD1 6PF Huddersfield, West Yorkshire,, GB


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Rated 3 out of 5 stars

The gentlemen at the shop and the delivery guys were great, but we only received the chair with no details of when the sofa would be delivered. Phoned their contact number to be advised it should arr... See more

Company replied

Rated 5 out of 5 stars

The airey, well presented store was very welcoming with well a great selection of sofa styles and choice of designs and features, in well thoughout settings. The assistant, Abu Bakr, knew his product... See more

Rated 5 out of 5 stars

A great crew. Pleasant and polite throughout. Unpacked everything, assembled the parts together and removed all the packing boxes. Before leaving, they explained how to open the sofa bed, and even... See more

Rated 5 out of 5 stars

First visit was just to look around what was available. Liked not being approached at entry of shop to see if they can help etc. Once I approached staff with questions, polite and straight answers wer... See more


Company details

  1. Furniture Store

About poltronesofà - Huddersfield

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Unit E3 Leeds Road Retail Park, Leeds Road, HD1 6PF, Huddersfield, West Yorkshire,, United Kingdom

  • 01484 487320

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.5

All reviews

(1,289)

17,870 reviews in the last 12 months

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Rated 5 out of 5 stars

SCS Huddersfield branch27

Akaash at the Huddersfield branch was totally aux fait with his products, most polite and explained the different features of the chair in which we were interested with care. We took swatches from which to choose what we thought the best for our room. When we returned and placed the order, he efficiently explained about delivery dates and times.
He made us comfortable throughout so that I have no hesitation in recommending the store.

February 27, 2025
Unprompted review
Rated 1 out of 5 stars

Don't be fooled by salesman delivery…

Don't be fooled by salesman delivery dates they only want commission, should have been delivered tomorrow 5 weeks wait but now been told another 5 weeks delivery delay not even in the country, absolute joke, go on Facebook for true reviews and experiences with theses people, customer services don't answer phone ,scs just replied to this stating my delivery date is an estimate, not what the grubby salesman said looks like 6 weeks wait again, shocking company I wish your customer services were as quick to reply (they dont) I have now started a refund due to long delay on delivery, but they won't answer to that either phone lines cut you off after 2 hours say you will get a call back , NO YOU DONT,
PLEASE STAY AWAY FROM SCS

February 27, 2025
Unprompted review
poltronesofà - Huddersfield logo

Reply from poltronesofà - Huddersfield

Good Morning Michael,

I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to see that your order has been delayed and can completely understand your frustration around this.
It is not the experience that we would want for our customers.

The date on your order is still an estimate at the moment so this may change. Once the furniture is ready for delivery then we will contact you with the first available delivery date.

Kind Regards,
Lynsey - ScS Social Media Team

Rated 5 out of 5 stars

Effortless stress-free delivery

Although early delivery 🚚 7am for us it suited. Pleasent delivery men for that time in morning, helpful, explained how to use switches on side of chairs🛋️🛋️. And managed to tackle getting it upstairs with a stairlift in way. 👍🏼💪🏼🏋🏼‍♀️

February 22, 2025
Unprompted review
Rated 5 out of 5 stars

WARM, FRIENDLY AND HELPFUL

We were met with a warm friendly smile by a chap who was very helpful throughout our visit to your Huddersfield store on Leeds Road. He listened to our needs and showed us exactly what we were looking for. Great service

February 4, 2025
Rated 5 out of 5 stars

Love my new sofa thank you SCS

Love my new sofa thank you SCS!

Hassle free process and arrived ahead of time, I was kept informed by Callum on processes and next steps. Liam and John delivered the sofa were friendly and professional! They had to bring it in through my garden they used blankets to avoid any muddy foot prints or damage! Top job guys some of the best delivery men I have come across! 😊🚛

February 15, 2025
Unprompted review
Rated 5 out of 5 stars

Spot on from buying to receiving

Spot on from buying to receiving.

The gemt in the store had gave us a heads up that the sofas we were after were going to be cheaper the next day.

The delivery men were also great helped to move the sofas and re arrange them a good 4 times.

Clean and tidy and efficient.

February 8, 2025
Unprompted review
Rated 4 out of 5 stars

Efficient enough

Efficient enough, liked the displays of sofas.
Very sales scripted but staff trained to be that way.
Delivery charges extortionate and annoyed that SCS is now advertising free delivery 3 weeks later.

February 4, 2025
Rated 5 out of 5 stars

New sofas…

Michael and Kyle was lovely and respected my property
The sofas are great and so comfortable
Very comfortable
Great value for money

February 10, 2025
Unprompted review
Rated 4 out of 5 stars

The store was well laid out

The store was well laid out, we had time to wander round, we were not rushed. The person who served us was determined not to let us leave without purchasing a sofa.

January 25, 2025
Rated 5 out of 5 stars

Exceptional Service and Quality Sofa

I recently purchased a sofa from SCS, and I am extremely impressed with their service. The sofa is of excellent quality and exceeded my expectations. The delivery process was seamless, with the delivery team being punctual, polite, and incredibly helpful. They were friendly throughout and made sure everything was handled with care.

The customer support was outstanding, providing clear communication and ensuring the delivery was scheduled accurately. The sofa arrived exactly at the time promised, and the delivery was impressively fast. I highly recommend SCS for their top-notch products and exceptional service. Thank you for making this experience so smooth and enjoyable!"

January 23, 2025
Unprompted review
Rated 1 out of 5 stars

I was mis-sold a five year warranty…

I was mis-sold a five year warranty that was not even mentioned as an option, just added on. I only knew about it when I received the email with my paperwork. The salesman also told me he would give me the cushions free even though they were included in the price. I had to return to the shop to get the money refunded but they apparently couldn’t issue updated paperwork to reflect the correct details. Not happy at all!

January 12, 2025
poltronesofà - Huddersfield logo

Reply from poltronesofà - Huddersfield

Good Afternoon Beverley,

I hope you are well and thank you for your review.

I am very sorry to see that some of the details on your invoice were unexpected and I can completely understand why this must have been a shock for you.

I can confirm that these have now been removed from your order, and the balance updated to reflect the changes.
As this has been an amendment we do not issue a new PDF document so I apologise for any inconvenience this may have caused.

If you require any further help then please feel free to email us at socialmedia@scs.co.uk and we can certainly take a look.

Many thanks
Lynsey - ScS Social Media Team

Rated 5 out of 5 stars

Good service, competitive prices

We bought from the Huddersfield branch , manager was very helpful and informative , price we paid was competitive to similar furniture type stores around , purchase date to delivery date quoted approx 6 weeks which we were happy with .

January 21, 2025
Rated 5 out of 5 stars

Excellent friendly service

I went to the Huddersfield branch to buy a recliner sofa. Jason assisted me he was really friendly, very knowledgeable and went through various options. It was early evening when I went in so I expected to be rushed, however Jason did not rush me, offered friendly advice and said to take my time. I got a great deal and did buy a sofa, thank you Jason

January 3, 2025
poltronesofà - Huddersfield logo

Reply from poltronesofà - Huddersfield

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

Friendly staff

January 3, 2025
poltronesofà - Huddersfield logo

Reply from poltronesofà - Huddersfield

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 4 out of 5 stars

Corner sofa purchase

We were looking for a specific size of corner sofa due to our room restrictions.
Akaash provided useful information on each sofa we looked at and steered us to different options.
With his and his manager's help we were able to purchase a sofa that met our requirements.

January 2, 2025
Unprompted review
poltronesofà - Huddersfield logo

Reply from poltronesofà - Huddersfield

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

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