The reason for the lost star is due to poor customer service and the wrong power adapters Quality of the three piece suite is excellent only problem being is they sent mains power adapters for t... See more
Location
Switch location5 Saint Andrews Quay Retail Park, Saint Andrews Quay, HU3 4SA Hull, North Humberside,, GB
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See what reviewers are saying
The whole experience from going in the shop, meeting the staff, finding exactly what we want and need to information on delivery and the delivery service . We cannot fault our experience . We must... See more
We were notified that they would be 1hr to our destination. They both did different jobs on unpacked the sofas and the other put it all together . They took away all the rubbish and left our house cle... See more
What a lovely shop ,and smelled beautiful,the chap who served me was fantastic and never followed us around ,that’s one of the most annoying things that assistants can do .He was very friendly but not... See more
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Company details
About poltronesofà - Hull
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company

Contact info
5 Saint Andrews Quay Retail Park, Saint Andrews Quay, HU3 4SA, Hull, North Humberside,, United Kingdom
- 0191 731 3300
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The two delivery men were excellent
The two delivery men were excellent. Polite and very helpful
Big problem with SCS. Contacting, bad replies, felt badly treated. Very poor customer relations.
Spent alot of money, deserved much better treatment.
Wouldn't recommend SCS anymore 8

Reply from poltronesofà - Hull
Very patient and lovely lady
Very patient and lovely lady. Helped with options and choices. I’m severe sight impaired, so to have time and not feel rushed was important
Excellent delivery service
Tom and Paul let us know their ETA and arrived on time.
They were very polite and very respectful of our doorways and carpets as it was a wet day. They assembled our sofas very efficiently and demonstrated the recliners.
A really good experience with two real professionals who clearly work very well together.
Delivery team arrived promptly
Delivery team arrived promptly, put furniture together without problems explained working order tidying up before leaving
What company can't produce a written…
What company can't produce a written invoice BEFORE you pay and insist on paying before you get an invoice? Also no phones into showrooms? All the negative reviews are within the last few hours/days oddly enough being counteracted by 5 star positive ones?!?! Something doesn't add up. Seeing how long this stays here......

Reply from poltronesofà - Hull
Billy was a lovely sales man very…
Billy was a lovely sales man very patient with my elderly mum , lovely young man
Bought in November and still waiting…
Bought in November and still waiting delivery promised two dates have gone still waiting

Reply from poltronesofà - Hull
Good selection of sofas very friendly…
Good selection of sofas very friendly and professional gentleman who helped us with our order made us a cup of tea and sat chatting with us while we chose our new suite, particularly you could have our suite in any fabric on show
Brought my elderly mum in to choose a…
Brought my elderly mum in to choose a sofa. The staff member (Sue) was very patient with her, especially not rushing her to make a decision. We took up quite a lot of time, but nothing was a problem for Sue!
Great Service
Frequent clear and concise information received. Delivery at informed time with helpful staff who placed furniture where we wanted it.
Friendly and punctual delivery team
Great delivery service, on time and kept up to date and fully informed of estimated delivery time via email and phone call.
Tom and Mark were very friendly, polite and easy to chat to.
Great delivery
The delivery team were spot on, very polite and very efficient.
Delivery service exceptional
I received up-to-date notifications regarding delivery time, which is an excellent service. The delivery crew were very courteous and thorough in piecing together my suite. Overall it was an excellent service, which the company provided.
Two lovely
Two lovely, friendly blokes. Came on time and was respectful of my home.
Excellent service great furniture
Satisfied customer
Professional and friendly customer experience. Delivery was 10 days later than expected but we were kept well informed and the delivery guys were friendly efficient and respectful of our property. Given some of the reviews on Facebook and other sites we were a little worried but everything was very smooth.
Friendly efficient professional service
Friendly efficient professional service
Excellent delivery team
The two young men who delivered our settee today were very courteous and respectful of our property. They took great care to carry a very heavy settee into our living room and place it exactly where we requested. After setting up the settee they then carried out an inspection and checked it's operation. Thank you for their care.
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