poltronesofà - Hull Reviews 

1,866
TrustScore 4.5 out of 5

4.6

5 Saint Andrews Quay Retail Park, Saint Andrews Quay, HU3 4SA Hull, North Humberside,, GB


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See what reviewers are saying

Rated 4 out of 5 stars

The reason for the lost star is due to poor customer service and the wrong power adapters Quality of the three piece suite is excellent only problem being is they sent mains power adapters for t... See more

Rated 5 out of 5 stars

The whole experience from going in the shop, meeting the staff, finding exactly what we want and need to information on delivery and the delivery service . We cannot fault our experience . We must... See more

Rated 5 out of 5 stars

We were notified that they would be 1hr to our destination. They both did different jobs on unpacked the sofas and the other put it all together . They took away all the rubbish and left our house cle... See more

Rated 4 out of 5 stars

What a lovely shop ,and smelled beautiful,the chap who served me was fantastic and never followed us around ,that’s one of the most annoying things that assistants can do .He was very friendly but not... See more

Company replied


Company details

  1. Furniture Store

About poltronesofà - Hull

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • 5 Saint Andrews Quay Retail Park, Saint Andrews Quay, HU3 4SA, Hull, North Humberside,, United Kingdom

  • 0191 731 3300

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.6

All reviews

(1,866)

16,854 reviews in the last 12 months

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Rated 1 out of 5 stars

The two delivery men were excellent

The two delivery men were excellent. Polite and very helpful
Big problem with SCS. Contacting, bad replies, felt badly treated. Very poor customer relations.
Spent alot of money, deserved much better treatment.
Wouldn't recommend SCS anymore 8

May 15, 2025
Unprompted review
poltronesofà - Hull logo

Reply from poltronesofà - Hull

Good Morning Mr James,

Thank you for taking the time to leave us your review, I hope you are well.

I am very sorry that you have been disappointed in your overall experience with us.
I would like to apologise that you have not received the service that you deserve as a valued customer and apologise for any difficulty experienced when trying to contact us.
We have experienced a high volume of enquiries and are working hard to improve on this.

Please do not hesitate to contact us at socialmedia@scs.co.uk if you require any help.

Many thanks
Lynsey - ScS Social Media Team

Rated 5 out of 5 stars

Excellent delivery service

Tom and Paul let us know their ETA and arrived on time.
They were very polite and very respectful of our doorways and carpets as it was a wet day. They assembled our sofas very efficiently and demonstrated the recliners.
A really good experience with two real professionals who clearly work very well together.

March 22, 2025
Unprompted review
Rated 1 out of 5 stars

What company can't produce a written…

What company can't produce a written invoice BEFORE you pay and insist on paying before you get an invoice? Also no phones into showrooms? All the negative reviews are within the last few hours/days oddly enough being counteracted by 5 star positive ones?!?! Something doesn't add up. Seeing how long this stays here......

May 1, 2025
Unprompted review
poltronesofà - Hull logo

Reply from poltronesofà - Hull

Good Morning Tanya,

I hope you are well and thank you for taking the time to leave us your review.

We are very sorry to see that you are disappointed in your experience with us.
If you require any help then please feel free to email us at socialmedia@scs.co.uk and we can certainly take a look.

Many thanks
Lynsey - ScS Social Media Team

Rated 1 out of 5 stars

Bought in November and still waiting…

Bought in November and still waiting delivery promised two dates have gone still waiting

January 24, 2025
poltronesofà - Hull logo

Reply from poltronesofà - Hull

Good Morning John,

I hope you are well and thank you for taking the time to leave us your review.

I am very sorry that we are experiencing a delay with your order arriving at our Distribution Centre.
We are currently experiencing some challenges within our supply chain and are working very hard to to ensure that your furniture is with you as soon as possible.
Once we have confirmation that your order is ready then we will be in touch with the first available delivery date.

I would like to offer my sincere apologies for any inconvenience caused.

Should you need any assistance then please feel free to email us at socialmedia@scs.co.uk.

Many thanks
Lynsey - ScS Social Media Team

Rated 5 out of 5 stars

Good selection of sofas very friendly…

Good selection of sofas very friendly and professional gentleman who helped us with our order made us a cup of tea and sat chatting with us while we chose our new suite, particularly you could have our suite in any fabric on show

April 25, 2025
Rated 5 out of 5 stars

Brought my elderly mum in to choose a…

Brought my elderly mum in to choose a sofa. The staff member (Sue) was very patient with her, especially not rushing her to make a decision. We took up quite a lot of time, but nothing was a problem for Sue!

April 24, 2025
Rated 5 out of 5 stars

Great Service

Frequent clear and concise information received. Delivery at informed time with helpful staff who placed furniture where we wanted it.

April 19, 2025
Unprompted review
Rated 5 out of 5 stars

Delivery service exceptional

I received up-to-date notifications regarding delivery time, which is an excellent service. The delivery crew were very courteous and thorough in piecing together my suite. Overall it was an excellent service, which the company provided.

April 15, 2025
Unprompted review
Rated 5 out of 5 stars

Satisfied customer

Professional and friendly customer experience. Delivery was 10 days later than expected but we were kept well informed and the delivery guys were friendly efficient and respectful of our property. Given some of the reviews on Facebook and other sites we were a little worried but everything was very smooth.

April 10, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent delivery team

The two young men who delivered our settee today were very courteous and respectful of our property. They took great care to carry a very heavy settee into our living room and place it exactly where we requested. After setting up the settee they then carried out an inspection and checked it's operation. Thank you for their care.

April 10, 2025
Unprompted review

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