I purchased a sofa from scs 14 months ago and the sofa developed a structural failure. I purchased a warranty on the sofa so I contacted castelan who the warranty was with. The policy sold is not worth the paper it's written on nothing is covered in the warranty proper micky mouse company there reviews are one star only so don't waste your money on a warranty that will not exist

MY experience, extremely disappointing and distressing with SCS Wednesbury, which has been one of the worst I’ve ever encountered.
I placed an order for a sofa with the understanding that it would be delivered on the 6th of December, as promised by your team. However, as Christmas approached, I was never informed that this delivery would not be happening, leaving me in a difficult and upsetting situation. No one from SCS bothered to inform me that my sofas would not arrive before Christmas, and as a result, I was forced to cancel my holiday dinner plans, which was deeply disappointing for me and my family.
I have called SCS customer service multiple times to try and resolve this issue, but each time I was told someone would contact me, yet no one ever followed up or provided any useful information. I find this lack of communication completely unacceptable and frustrating.
As a NHS medical worker, I have had to sacrifice my lunch breaks every single day just to get in touch with your customer service team. This has not only affected my personal time but, more importantly, it has impacted my ability to provide proper care for my patients. This situation has caused me a great deal of stress, and the emotional toll has left me in tears.
I am incredibly disappointed with the complete lack of professionalism and customer care shown by SCS Wednesbury. It has been a horrible experience, and I sincerely urge others to avoid dealing with your company. Lastly, Sofas arrived now ::) which I like them but the amount of stress and frustration I am gone through is not worth. ohhhh yeh to make me more stupid they gave me 5% discount as well.

2 great lads no messing about, cheers Steve and mark

Loved the fact that all staff didn’t bombard you on arrival ! Very friendly and professional ! Knowledgeable on all products and brought the best sofa ever ! Thankyou

Fantastic experience in store. We visited on three occasions to view and price the sofa when we finally decided and ordered the sofa the process was smooth. We’re looking forward to receiving our furniture when completed. Special shoutout to Jake who was very patient and understanding with us on every visit!

Kevin & Paul did an amazing job on delivering our sofa and so happy with the service.

I browsed all furniture stores in my area and went back to SCS in Wednesbury. Vicky, who remembered us from a previous purchase, gave us a very warm welcome and enquired after my brother. She was extremely patient as we chose our sofas only to change our minds, but this didn't faze her at all. The ordering system was easy.
Kingsley and Ehis who delivered our sofas went above and beyond in ensuring the sofas were placed in the correct position. They demonstrated that the power assisted risers were all working. The only niggle was a missing power pack but i was assured it would be with me within a week.

I was very pleased with my visit yesterday, I wasn't pressured by staff and when I asked for assistance Lee was more than helpful to assist.

Disgusting level of customer service.Ordered sofa in August.Still not delivered by December and so cancelled the order.Was on hold with customer service for over 3 hours.Have yet to receive my deposit back.Will be reporting to trading standards.

Yesterday ordered two sofas from my local ScS store Jnct 9 Wednesbury.
Visited the five furniture stores on the local retail park and decided to go with ScS mainly due to the excellent very pleasant staff that work there.
A big mention to Lee who was really helpful and Jake both assisted in completing the order efficiently, a big thanks to both.

Hi we have ordered new sofa from Wednesbury was served by Preeti she was very helpful and and also the manager Aaron was very nice and helpful tooo

Kept updated on time of delivery. The drivers were really good at their job. Friendly and professional, can definitely say that Terry and toby deserve 5 stars. Thank you.

Extremely Disappointing Experience – Avoid SCS at All Costs!

I cannot express how disappointed and frustrated we are with SCS in Wednesbury. We placed an order for a sofa on October 6th, 2023, after being coerced into buying it by the sales agent, who promised us that the sofa would definitely arrive before Christmas—this was the only reason we went ahead with the purchase. It was crucial for us as we had family visiting and it was our first Christmas in our new home. We paid in good faith, but things quickly went downhill from there.

Misleading Sales Tactics and Broken Promises
The sales agent reassured us there would be no problems and that the sofa would be delivered on time. This turned out to be a complete lie. When the delivery date came on December 6th, the sofa didn’t show up, and we weren’t contacted to explain why. When we called, we were told we wouldn’t get the sofa before Christmas. We were given an excuse about “supplier issues” and told delivery could take up to 6 more weeks. This caused major disruptions to our Christmas plans, as we were forced to rearrange everything and spend more money on temporary furniture.

Physical and Emotional Toll
Not having a sofa for over three months has severely impacted my health. I suffer from sciatica, and being forced to sit on the floor for months has made my back issues much worse. The physical pain has been unbearable, and it’s taken a toll on my overall well-being. Additionally, this has left us isolated from our friends and family. We can’t entertain anyone properly—no one has anywhere to sit, and they can’t stay long. Our social life has effectively been ruined, and it’s been a major strain on our mental health.

Financial Ruin and Poor Compensation
SCS offered us £300 as compensation, but this barely covered the extra costs we had to incur for Christmas decorations, food, and gifts that went unused because we had to rearrange everything due to the delayed delivery. It didn’t even begin to cover the emotional and physical stress we’ve been through. When we voiced our concerns and frustrations, they offered no help and even suggested that if we weren’t happy, we should cancel the order. After waiting so long, we reluctantly agreed to continue waiting and accepted their “goodwill gesture.”

Continued Delivery Problems
Finally, on January 25th, the sofa was supposed to be delivered, but yet again, the delivery was a disaster. The delivery men couldn’t fit the sofa through the front door, despite us clearly informing the sales person that this was the only entry point for the sofa. The team promised to take pictures and videos and arrange for a third party to dismantle and reassemble the sofa inside, but then we were told we would have to pay an additional £500 for this service—a cost we cannot afford and was never mentioned upfront.

Unbelievable Final Stance
To make matters worse, SCS is now threatening to keep the sofa for 14 days without delivering it and charge us 25% of the total price if we don’t sort out the delivery ourselves. This is utterly unacceptable. We’ve spent £2100 on this sofa, and all SCS has done is cause us financial strain, unnecessary stress, and total disregard for our needs.

This has been an absolute nightmare from start to finish. The sales agent mis-sold the sofa, promising us there would be no issues with delivery. SCS has shown zero accountability, offering poor communication, broken promises, and dismissive customer service at every step. They’ve cost us money, caused physical and emotional distress, and isolated us from our social life. I would strongly advise anyone considering purchasing from SCS to look elsewhere. They’ve done nothing but waste our time, money, and energy, and we are beyond frustrated with the entire experience.

*just to reply to the response below-
Why did your sales representative assure us that it would fit? His name was Brandon at the Wednesbury branch. He did not tell us we needed to measure anything. As a young couple, we have never ordered a sofa before and because of the negligence of your sales representative, we were mis-sold a sofa and have been refused a refund. They have also disallowed us to put in a formal complaint and said ‘we just deal with them at the time’. What kind of company is this???? I would expect a full investigation into how you are training your staff to use manipulative sales techniques

No problems. Arrived on time. Assembled quickly.

Excellent service from the guy who served us got exactly what we wanted thank you

I am Harpal Singh I bought sofa from wednesbury store I explained everything thing to the store assistant include measurements and all but they deliver wrong size. now when I ask for it they do not listen not the
Stores management even not the head office .They don’t except their mistake all are just covering the store assistant’s mistake .They don’t have value of customer. I had a phone conversation with the region manager he excepted the size is wrong but he don’t wanna deliver the right size he said if I need the right size I have to pay £900 because of his colleague’s mistake . I wait for three months to sort the problem but they don’t care . I spend £3,500 I don’t wanna lose it . Just gonna wait one more week then M gonna seem them in the court .
So I highly recommend customers don’t choose ScS store for furniture , because you don’t know what they gonna deliver to you door .

Disappointed
Bought sofa bed for my elderly mother as she cant ho upstairs. The sofa firstly isnt suitable for mother. Within 2 and half weeks ive made complaint the sofa sinks in. They sent a person to check who took photos and look around without even sitting on the sofa to check the sinking gave report back the sofa is perfectly ok. I keep chasing them up. None has rang me for resolution. The sofa is only for display as u cant sit on it at all.

Just taken delivery of my sofa. Excellent service from Kev and Paul. Kept me informed of arrival time and very efficient. Thank you.

We were seen to by the lovely Brendan S who was incredibly helpful, couldn’t thank him enough for his aid in helping us find the perfect sofa for our new home. He completely understood our wants and was just overall fantastic !