Bought 2 sofas 14th January. Delivery expected 26th April. Tx on same day not in depot till 9th May! Delivery then 13th May. Road closed in Chelmarsh, but Highley fully open. No delivery again! Reset to today 15th May. Wasn’t holding my breath, but were delivered by two young polite lads, very competent at setting up the reclining sofas. What do I think of SCS.? Abominable! I’m a pensioner. Disposed of my own sofas 24th April to make room for new ones, so not had a seat for a month! Unacceptable! Their telephone system is unbearable, and their email system is non existent! So in my opinion, don’t touch this company with a barge pole. I am looking for compensation for this stressful ordeal they put me through!

Good service, well explained by Stephanie

Stephanie was very helpful and polite, did not push the sale, was knowledgeable about the sofas/chairs, and also understood our needs. 10/10 would highly recommend.

Good experience with sales and delivery, sadly downhill from there with aftersales. We bought an expensive top grade claret leather 3 seater settee, fabric chair and fabric recliner which were delivered Christmas week. After 2-3 weeks of use we noticed a white line appearing in the central seat feature joint which we thought was stitching. It seemed odd that this was white on a deep claret red leather when the rest of the settee was matching red cotton. The joints on the adjacent seats were also deeper and misaligned. Worried this might be a worsening fault, we e-mailed and sent photographs to SCS head office asking for advice and remedial action.
10 weeks later, SCS phoned and implied the stitching was exposed because we were sitting on the recliner and flattening the seat. I pointed out the problem was with the leather settee, not the fabric recliner and was told the same principle applied and this was also the reason for the misaligned joints. I was then advised to use the leather conditioner supplied with the furniture??
I told the representative that, in the meantime, I had used a very soft brush on the vacuum cleaner and after several gentle applications the white stitching had miraculously turned red. It is clearly a white residue working its way through the stitching and the standard get out of jail SCS excuses are way off the mark. So beware, if you buy a suite from SCS do not sit on it because aftersales will use this as an excuse for any problems, and don't expect any prompt or courteous replies from these people once they have got your money.

Lovely lady that served me called Alice...informative, bubbly personality and completely professional. She gave me lots of advice and answered any questions that I asked her. Very happy!

Popped in was greeted by a lovely smiling lady Alice was really helpful showed me suites that I had in mind when I found the one was very thorough and clear on everything with the recliner wasn’t pushy got herself a sale …

Had to write this review after the lack of customer service that was given to me yesterday whilst almost purchasing a £3000 sofa. I had visited the SCS in Kidderminster on Wednesday and was given a price which I mulled over and went back to sign up for it yesterday. I noticed on the website there could be an additional 5% discount and asked for this to be offered. It was agreed by the manager so we went from £3073 to £3043 now with 5% off. The lady (Alice) was very polite and helpful as they dropped it by 1% not 5%, but the manager said that's it that's the lowest we are giving although agreeing 5%, he should choose to do his math's and realize an empty store, sound travels. I left the store and received 3 calls that there was a problem with there system and was going to offer the price with the 5% discount. I am not sure I want to offer this manager my money now.

Popped to the store yesterday to see if we could find a sofa for our new home. Stephanie approached us, offered us help, guidance and advice to great standard. We returned today, greeted again by Stephanie who helped us order our new sofa and chair! Stephanie made something that we usually find stressful, stress-free! Extremely welcoming, polite and offered the friendly support and guidance we needed!
Massive thanks Stephanie!!

Really easy process, quick service and Nick was very knowledgeable.

Delivery of sofas was great they assembled it quickly and positioned it where we wanted it the only issue was the care kit was soaking and the box was damaged

We'd been let down with another company so we popped in about 10 mins before they closed, most staff would be slightly annoyed but Stephanie was great, made plenty of recommendations that suited our needs. Absolutely brilliant, delivered literally 2 days later.
Will definitely use again

Was kept up to date on the delivery, by email,text message, phone call and the link for the tracker. The delivery guys were efficient, professional, clean and tidy. Thank you so much SCS, we love our new sofa.

Great experience.
Nice friendly greeting on entering the store and not pushy or overpowering.
Stephanie was so helpful and answered all our questions in a kind, friendly and professional manner.
Made us feel very welcome and confident that she knew what she was talking about.
Gave us help with choosing the colour, style and material of our sofa and armchairs.
A great experience all round.
Thank you Stephanie.

Choosing our suite and delivery dates. Clearly explained and delivery received on time and efficiently by Rob and Ross. Happy Customer.

We are not very easy to find but the crew took their time to find us and deliver our new recliner with no problems or issues at all. Excellent

After finally delivering 2 months late they sent the snuggle chair with the wrong coloured legs (2 other items in order were correct legs)
I've been waiting for a call back for days, can't get through on phone and no response on their contact us form. Really wouldn't bother with them.

I would have given them 0 but it’s not an option. The van came with my sofa and said they have called me 20 times, which is complete nonsense. I received a text with a vague delivery time.

After they had finished where they have left the sofa not fitted and with plastic still dumped in my home.

I went outside to move my car and found bottle caps and broken plastic shards where they have emptied their tool bag on my driveway, lucky I have cameras and have taken photos of the mess left. I am appalled with the service would not recommend to anyone.

Easy to discuss my needs and options with Nick. He found a style, material and colour within my budget. No pushy sales technique just honest advice.

Store: Kidderminster
Team member: Matt
Went into the store to buy carpet and bought 2 sofas instead. Matt was a pleasure to deal with!

We found Alice in the store at kidderminster most helpful and informative, she was able to answer all the questions we put to hear clearly and in detail, many thanks ,