Excellent customer service. Found my perfect sofa without staff harassing and following you about, gave a warm welcome on entering the store and once I had looked around and decided which sofa I wanted and questions I had I had all my queries answered buy lovely staff member Billie. Lovey experience and so so happy with my choice. 5 stars well deserved.

David in Kilmarnock store was amazing, he was patient and extremely helpful as I couldn't quite make up my mind, he guided me through my decision, i am delighted with my new sofa and it fits exactly into my space, the crew who delivered it were amazing, and very tidy and friendly, they made sure i was happy with my new sofa and they cleared away all the cardboard etc and left my house tidy, thank you Damien and David for all your help, sorry about the weather as it was an extremely hot day and my new sofa was large and very heavy, thanks again Poltronesofa the crew and Kilmarnock store staff are a credit to you.

The delivery was fine , the service was brilliant , very polite asked if I was happy and made sure both sofas were ok thoroughly checked over and removed all packaging , very happy with the service

A great selection of sofas, and thanks to the help of Norman, we found just what we were looking for.
They have a huge range to choose from, and the sales staff are very knowledgeable without being pushy.

Staff in Kilmarnock store very friendly especially Norman who even made us a coffee I have bought a few sofas from the store when it was SCS but the quality of the sofas are a lot better from Poltronesofa I just hope I have chosen the right colour !

Fantastic customer service from Norman and Billie who were both very knowledgeable. Excellent quality sofa.

Norman was very helpful and professional he explained everything about the suite that I had chosen to buy

The Gentleman in Question in the Kilmarnock store was very polite and courteous sorry to say I have forgot his name forgive me but he was very patient with me also so thank you for having lovely staff in the Kilmarnock store

excellent friendly and knowledgeable service. beautiful store, very well laid out with huge choice of products,
Norman was a great help in assisting us with our choice of new sofas.
would certainly recommend you to our friends

Norman was really helpful and patient while I decided what sofa was right for me.
Obviously at this stage the sofa hasn’t been delivered so hopefully that experience is as good as the shopping experience

All went well no mess pleasant guys
Happy with all 😁

Tony was very helpful and left us to make our minds up and gave us all the information we needed and phone us back as he said he would

Very friendly and helpful in store. Not pushy at all. Ordering was straight forward and sofas arrived around the time expected. Kept up to date with the delivery day and time. Delivery guys are very friendly and carefully checked over the sofa then confirmed we were happy. Quality and comfort of the sofa is excellent.

I was well looked after by Norman he certainly knows his stuff.
Very patient & attentive. Explained every detail regarding my purchase.
Excellent customer service skills . Thanks Norman from Elaine Cameron

The staff we dealt with David he made our experience easy.

The delivery was good and they kept us involved with the schedule
A

Good

Good service from staff (James)
Products good and good variety of materials and colours

Fantastic experience from start to finish. Norman made us feel very welcome and nothing was too much for him. His customer care was 2nd to none! Makes such a refreshing difference to have a staff member so passionate about his work and the product. I would definitely recommend a visit to the Kilmarnock shop. I can’t wait to get my suite xx

Excelent service from delivery boys could,nt be more helpful and polite

Since ordering in shop until delivery has been a great experience. Staff in shop spent time with me to ensure I made the right choice of furniture to suit my own personal life,,great information from them. Well done!!!
The delivery was fantastic, kept me updated with times. Delivery men were so polite and built furniture so quickly,,I cnt thank them enough.
I definitely made the right choice of company and I am so happy with my product.
All in all service from start to finish was 100 percent.