Poor service Sofa came and the arm dropped off when delivery man was unpacking back in November, we are still awaiting our replacement and now the finance company have started taking payments go a sofa that we don’t have .. an we try to speak to someone and the wait time is 75 minutes . Absolutely abominable device … buy from ScS at your peril !

Staff member really helpful In measuring sofa to see if it was suitable le and listened to my concerns and talked me through them. Very patient.

Great staff, very helpful. And the layout of the store looks fab, well done.

The sales lady was very helpful and nothing was too much trouble.

The shop assistant had a good knowledge of all the sofas in store, he listened to our wishes and showed us all reverent styles and coverings, he made us feel welcome and comfortable, very nice man

Excellent service, polite and knowledgeable.

Made a purchase on the second visit to scs, on both occasions spoke with Emma. A lovely person to deal with, helpful but not pushy, well looked after & well advised.

The staff we friendly

Staff we’re good answered all my questions made sure the colour we had seen ie what we will get overall a good experience thank you

Very friendly gentleman. No pushing me to buy . Let me try everyone I liked the look of . I went away . Came back and showed my family which I liked . Again went away . Went back with my partner to make sure he was happy with my choice. Went away .and a few days later . Went back with the deposit . No pushing me to buy at all . 100per cent happy

Dave at the Lincoln branch was very helpful and there were lots of beautiful suites to choose from.

Was very pleased with the service at the Lincoln branch. The only thing I would say is a toilet for the public to use would be appreciated. We were there for nearly 2 hrs & I expect you could spend longer inshore depending what you are buying.

I visited scs lincoln regarding purchasing a electric powered recliner. I was greeted by Jordan, he showed me what chairs were available, allowing me to try them with his assistance. He showed me all the material coverings I could choose from and explained the option available on protection insurance. All together my visit was truly enjoyable and I left with my new recliner on
order. Thankyou. Keep up the good work

Excellent staff at the Lincoln branch. Tony was super helpful and informative

You weren't hassled when you got there. You were left to look about on your own.

had a good time looking round and purchessed a sofa

nice customer service look round into scs store all Great soft and nice well comeing back again

The staff we encountered were very helpful and professional. We never felt pressurised and everything went really well.

After months of waiting, failed deliveries, numerous calls and emails and the wrong product delivered I’m having to raise a case with the furniture ombudsman to resolve the issue. I’d advise anyone very strongly not to purchase anything from this company and if you do decide to get absolutely everything in writing from the point of sale onwards. Take pictures of shop floor prices and make sure you get in writing any upgrades you were sold. Terrible customer service and poor communication.

You’ll see the response below. The order is not correct at all, I was mislead at the point of sale and now stuck with a sofa I didn’t even order. READ THE FINE PRINT.