From start to finish nothing was too much trouble. David the salesman was brilliant, patient and very helpful. The delivery guys were amazing, on time, polite, respectful of my home, extremely professional from start to finish. Excellent service , one very happy customer 😊

I’m very happy with my delivery, friendly and efficient staff. I cannot fault the service

Experience in store was great, not pushy but informative manager.
Only reason I gave 4 not 5 was trying to get through to make sure delivery instructions were passed along and took 2 days to speak to someone.
Delivery excellent, Sean & Sean delivery our sofa, we live on the 2nd floor of a converted bank, they had no qualms in carrying it up, even after informing us it was the heaviest sofa they do. At first we had a struggle getting the sofa through the door but they persevered. They made sure it was all plugged in and working before they left.
Our first experience with SCS, and was a little worried after reading reviews but we are really happy with it all.

Thanks chaps

Delivery was quick and the furniture is perfect. I cannot fault the staff at the shop they were amazing. Thank you!

On time for a first delivery , good communication texts before and after call on the day both delivery people helpful and efficient

Both men very helpful and professional brilliant service from start to finish

Friendly delivery service and very helpful. Nothing to much trouble.

We are very disappointed in the service provided by SCS, we visited the furniture store in Lincoln (Tritton Retail Park, Tritton Rd, Lincoln LN6 7AN).

We found a lovely sofa which had USB and reclining functions, we ordered a 2 piece and a 3 piece through A colleagues at the store.

The sofas were delivered, only to find that the colleague at the Lincoln store has sold us the incorrect model.

We are very disappointed and wouldn’t recommend there service, we were physically sitting on the model sofa we wanted when the colleague put the order through.

SCS haven't repsonded and have left us with a very expensive Sofa set we didn't realise we had paid for.

Update - this was resolved perfectly with SCS coming good on updating the order to the required specifications.

I noticed on further communication that they have now also amended the email system to make it clear that any requests made by replying to no reply emails (now obviously a no reply email) will not be seen and that you should contact them via the correct method.

Original review/complaint:
I bought a sofa from the Lincoln branch in good faith, the customer service representative tells me: "if you need the shezlong part on the other side of the sofa, just let us know within 48 hours". We get home, measure it up and that same day, respond to the confirmation email (as the store was closed) to say that we would like the side changing to the other side.
Nowhere in the confirmation email did it say not to respond to that email address. Regardless, one week later, I call the store to see if the change has been made, they say "leave it with me, we will be in touch, it's in the hands of the headquarters in Italy". I hear absolutely nothing for weeks until a text message to say that they can deliver in 10 days time. When I call, the manager apologised that nobody had been in touch but someone had left a voicemail?! To say that it's not possible to change the side. Now they tell me that they can't do anything and that I'm going to be stuck with a sofa which won't fit in my living room due to the side of the shezlong. This is completely unacceptable and I will be taking this to the small claims courts.

delivery was excellent and on time. The guys that delivered the Suite made sure everything was right and placed where we needed it etc.
The suite was well packaged and this was all taken away by the delivery crew. All we had to do was sit down and enjoy our new suite. I would recommend SCS and will certainly visit them when I need a nother new suite.

The information regarding delivery was clear and accurate. The ability to track the delivery vehicle was great. The installation by your delivery team was seamless and there courtesy and willingness to explain what was going on was good. Their kindness and courtesy to two very old people (88) was most refreshing and in this day and age it was easy to give them 5 stars. The only thing negative was that the invoice states delivery of 1 fabric care kit which we don't have, guess this was overlooked. All in all, to date, our experience with SCS, from ordering to delivery and installation has been first class. Thankyou all.

Very pleased well mannered gentleman very caring and well put to getter sofa very satisfied

Delivery men were nice but I’m not happy with the product

I would have given zero stars if option was available. Worst ever company to deal with. Do avoid.

Sofa and chair delivered on 5th July. Sofa was damaged with marks and chair was in completely different colour and material to that I ordered.

SCS contacted me once on 7th July to say the problem would be rectified urgently. I requested they pick it up and refund me as didn't trust them to send the correct product after waiting 3 months for my order then no follow up whatsoever. They clearly thought I would keep a faulty Sofa with wrong colour chair.

After many emails and phone calls I received excuse after excuse. I then contacted my credit card company and started a chargeback and suddenly hear from them to say they will pick it up in 16th August. I am fairly certain I will have to chase a million times again for a refund.

Customer service is absolutely appalling. DO NOT BUY FROM these utter cowboys.

SO MUCH FOR NOT HAVING TO CHASE FOR MY REFUND. YOU COWBOYS. 6.40PM AND NO CALL AND NO REFUND. LIARS

Avoid, bought and paid for a sofa end of June, told to check and make sure I was happy and sign, it would be removed to the warehouse,on checking on a delivery date was told now the week after the 8th August, went into store to find it still sitting on shop floor for anyone to try/sit on etc, staff conflict one another, you would not expect to pay for any product that is now yours as you have paid to still be used, why not cover it put sold on it,the manager is never in when staff say he will call, was also told now that products carnt be removed until new stock arrives,

Lots of choice, great service. Delivery by Don 1010, spot on

Speedy and professional service. Very pleasant delivery men.

Best part of it all was the delivery guys! Amazing polite and delivered with no issues. Unfortunately the actual purchase wasn’t the best. Was all smiles and great customer service when selling us the sofa in-store but when I called the store panicking about getting it through the front door the lady that sold us the sofa couldn’t have been less helpful stating ‘did you not think to measure the door way before buying it!’ Well ‘Karen’ if I had done that then I wouldn’t be calling you! She was adamant she had asked that question when we bought it.. she didn’t! There were two of us there and both me and my husband were never asked if we had checked the door width. She didn’t seem to want to put my mind at ease, it seemed she just wanted to wash her hands of it by saying ‘well it’s none refundable!’. Luckily her colleague that called me back was helpful and reassuring giving all the options if it didn’t fit through. When I received the message regards the delivery date I called to amend this as I knew I would be abroad, a gentleman at the Lincoln branch manually booked us in for 28th June. Whilst laid on a beach in Greece the following week I got a call from Lincoln SCS stating that I needed to book a delivery slot!! I explained I had already done this and he stated that it wasn’t booked in and all slots that day had gone. My husband had arranged a day off work specially for that date and I had arranged for our other sofa to be collected around this, so was not happy. It was delivered today, 5 days after it should have been delivered. I was pre-warned about buying from SCS after two people I know had bad experiences, but I proceeded as we liked the sofa. Would I spend 2k again with SCS? No. When you are spending so much money customer service should be second to none and unfortunately we didn’t feel it was that.

I knew exactly where my delivery was because of the tracking. Nate and Liam were very polite and efficient. They soon had my furniture installed exactly where I wanted it. Well done SCS very impressed.