The 2 gents who delivered our couch were amazing xxx helpful, quick and nothing was a problem!!! They’re a credit to scs

Dark very wet night,no problem for the two men.Had to carry the order down a dark path,no bother.Very quick efficient and cheerful thank you.

Hi, we received our new sofa on Tuesday 11/11/25 after a delay. The delivery team did not have any protective coverings for their shoes or our new carpet which they walked on.
As soon as the first section was unwraped one of the delivery team then decided to try it out and lie down on it which is not very professional. We also had to ask with regards to the headrests that we ordered and it seemed that they had forgotton about them as they had to go back to the van to get them. It wasn't untill that evening that when we were checking the original invoice that they had not left our care kit which we had paid for.
In my opinion, they could be better prepared to enter properties and be more professional and ensure all items are delivered.
Overall we are happy with our new purchase.
Thanks.

Excellent customer service from beginning to end

Getting an email saying delivery between 10am and 1030 am then eventually getting delivered at 4.50 and the tracker saying there were no deliveries before mine, then after getting my sofa in my house one of the sections was broken , now having to wait on repair or replacement

Delivered at the specified time with a professionalservice

The white leather sofa was covered in dirty marks there was damage to the leather at the side of the sofa ,the chair has a scrape on the seat cushion and both arms have deep dents in them ,the foot stool had a leg broke of which I totally refused I want to return the whole suite as its not of the standard expected.the delivery team had no idea what they were doing and had to be told by sales staff how to deliver it

The delivery was very smooth, no issues and the delivery men were very pleasant and professional .

Excellent
We received forward information regarding delivery on preceding days and early on delivery day of likely arrival time. This was then confirmed and the delivery team arrived as predicted. The delivery and installation was carried out quickly and efficiently in a friendly manner. We were very pleased with the entire procedure.

The experience wouldn’t have been the same without John at scs he made the purchase of our sofa for our first house as easy as it can be and worked to the delivery date we needed couldn’t thank him enough
Brilliant customer service and the quality of the couch was outstanding

Delivery was prompt & efficient . Good interaction from the guys

I am not happy with the delivery of my new suite , the delivery crew where very careless and hashty .
They didn't not bring the gliders for my suite , they had trouble assembly the suite , didn't give me time to check my property for damage , anxious for me to sign and leave .
After they left I have found damage to my wooden floor and my door frame .
I would like someone to contact me to discuss this .

I was last run on a very long day and the delivery crew were very efficient and still cheerful and friendly although they must have been tired. They checked everything before they left, making sure electrics were working, taking all items of packaging away.
Store staff were very helpful with colours and styles when choosing my new sofa and also when I panicked about getting it through my doors! explaining that it came apart for delivery.

The delivery/installation team advised beforehand when they would arrive. They arrived 5 minutes before. The team was knowledgeable , courteous and communicated well with my husband. All the relevant packing was removed. They also demonstrated how the soda bed operated. Very good experience overall.

Arrived before the time stated furniture in perfect condition and assembled with care both guys friendly and chatty, overall a good service and would recommend SCS to others,
Thank you for a first class experience A++++

Still haven’t received my Fabric care kit

Delivery guys phoned ahead and arrived on time. Very chatty and helpful. Got the furniture in with minimum fuss despite a couple of narrow squeezes. Made sure all was well before leaving. Great service. Thank you.

Delivery men were nice enough. Said I would need a glazer to come take the living room window out to get the suite in. Braged about how many failed deliveries they had - which was quite shocking. Not something I would brag about. My dad came up to the house and we got the suite in ourselves through the doors that they said would be too small.
Suite is absolutely beautiful!

Bought suite in 2023, loose cushions which are over arms of suites, constantly have feathers coming from inside the cushion, I did shake them all to get rid of feathers, but still have this problem,
Scs do not use this firm any more, and now have different fillings
This is a warning to anyone shopping at scs, to be wary on what fillings are in loose cushions which are displayed over arms of suites

From the point of ordering right through to delivery, John at the Livingston Branch was so helpful and pleasant, as were the delivery men, who kept in touch during the date of delivery to let me know when they were going to arrive.
All in all excellent service.