A warm greeting and the offer of a coffee, what's not to like. The showroom looks fantastic and is clearly looked after.
I dealt with John, who was professional, courteous and very knowledgeable. Nothing was rushed or pressurised. This is how sofa shopping SHOULD be. Davvero impressionante.

Lorraine in Livingston is absolutely wonderful, and a credit to your store. She was so friendly and clear about what certain labels meant in relation to fabrics straight away. Genuinely happy to help and was on hand as opposed to being pushy. Super friendly, and we left with the perfect suite. Thanks, Lorraine and team, all the best! X

Mis-sold Warranty, bought a couch and the salesman just lied through there teeth. 1 year later upon making a claim for a warranty I was told this wasn't the case and have been paying extra for no reason.

I hada good time packing my stuff

Lorraine the salesperson was knowledgeable friendly and helpful. Did not feel pressured.
There was quite a good selection of suites.

We were greeted by friendly staff and after we were left to wander and take our time. There was no pushy sales staff.

Anita was very helpful and explained every thing in detail Very. satisfied.

I never at any stage felt under pressure ..the guys were very patient and answered every question i threw at them ...great range and although some sofas were pricey i did find something really good to fit my budget

Staff were friendly and knowledgeable. Really helpful when choosing what sofa would be a suitable choice for us.

Our experience was exceptional due to the support from Lorraine who went above and beyond customer service.
Her product knowledge and inspiration was amazing. We ended up selecting a sofa that we hadn’t even considered.
She dealt with my mother in law with respect and catered to what she needed. Can’t praise her enough.

Delivery drivers were unable to build sofas, had no tools or clue what they were doing, been left with 1 sofa half finished and 1 not built at all, waiting on after care team to come and finish the job, absolute joke.

Delivery guys were polite and careful when bringingin our sofas.

Great delivery service. Was notified in advance of time slot and a phone call when they were on their way. Both guys were friendly and professional

Delivery team were great friendly and very informative and professional

Great experience in the Livingston store. Lady was very helpful, definitely 5 stars. Delivery guys were great. Cannot fault them. Again 5 star service. Order tracking was very useful. So why only 4 stars, sadly waited in 2 days for delivery cancelled at end of the day. Pleased to say on 3rd occasion chairs arrived.

Delivery arranged, stayed in all day only to get email to say was Not coming, rearranged another date, again stayed in all day and still waiting at 5.50pm when time was 1.15 and has got later all the time, but they could have said that at start

Frequent texts and emails from ScS on delivery status. 20 min delivery window was perfect, with a 5 min courtesy call, didn't have to wait in all day. Guys were quick and polite. Thankyou 😁😁

Can someone please advise either a contact number that we can actually speak to someone or an email address that we can send our formal complaint to. We have been trying since the 24th November to get an answer on an order placed in September that was due for delivery in late October,the delivery was rescheduled and my mother passed away before the sofa was delivered, despite many emails and phone calls to the store we have no resolution.

I went to Scs Livinston to order a two seater recliner for my livingroom and a small two seater couch with matching armchair for my conservatory, I was served by Lorraine who was extremely helpful and patient as I had limited space in the conservatory she suggested the perfect couch and chair so I placed my order on 6th Aug 25. I was notified my delivery would be 25th Oct so I got rid of my old furniature on 24th. On 25th I was ready and waiting, got an update with a time of aprox. 2.30, I checked at 1.45 and was stunned to read they could not deliver as I wasnt in!! They had been and gone in 3mins but when I checked on neighbours door cam there was no sign of a van! I phoned the shop immediately but they said they couldnt phone the delivery man as they didnt have a phone number for them! To rearrange a delivery it would be 7th Nov or use their private courier which would cost me £119 cash! For 29th Oct. I had to go with that option or sit on the floor for a couple of weeks.
The private courier arrived at exactly time stated but there was still problems, gliders were missing for recliner, so was a powerpack, it had one but needs two, the screws to attach the legs to the small couch were missing, so was the care kit I ordered!
I paid him the £119 and phoned SCS to inform them of all the missing parts, the screws had to come from Italy, the power pack was coming from the recliner manufacturer. The gliders would be posted to me and the courier had given me a care kit out his van.
Finally got the legs put on the couch on 18th Nov. The power pack too was eventually delivered. I am really happy with the furniture but the fiasco I had to go through was utterly laughable! Oh, I was also refunded the cash I paid the courier. I dont think I will ever be back in SCS, far too much hassle and stress!