Well informed staff and very helpful

I went in to have a look as you do, next day went back, I actually bought the sofa😁
We had a lovely polite gentleman who helped us, he wasn’t pushy which is a bonus! Thank you!
Can’t wait for our sofa to be delivered 🤭

Not rushed or followed around and sat on lots of sofas and tried them out. Everything explained clearly when we came into the store and about the colours available, what all the information on the tags meant. Explained what fabrics were best for dogs and to ask if we wanted to see any fabric colours in daylight mode. Not pressurised by Salesperson at all and he was very informative and answered all our questions clearly when we asked him for help.

Excellent customer service. Polite friendly and helpful

The sales lady was very helpful, informative and gave us time and space to decide what furniture was best for us.

Knowledgeable staff member, friendly but not pushy. She was able to suggest different fabric options to suit my current room furniture.

Hello SCS
Just to let you know that the the single chair rear cover which folds down to the velcro does not fit
Please advise thank you!

Quality furniture, helpful professional staff and a store on my doorstep! Informed when furniture would arrive, which it did on time. Thank you

Very helpful salesman in store, very patient and supportive. Polite and professional without being pushy in any way.

Delivery team were polite and quick

Staff very informative and helpful

On time. Was able to track delivery van. Boys were excellent- respected the fact we’d just painted our hallway so unpacked furniture outside!

Went to our local store in Llanelli west wales was greeted by Kevin who helped us making our choice , he was very informative and answered all our questions to help us decide which sofas to purchase
We decided on a three plus two seater electric recliner sofas

All went well and the men was very helpful thank you

Brilliant in store. Llanelli team were all very friendly and not too pushy! We got to choose our sofa and then any fabric on the walls. Once we had that it was an east chat and the loss of a star was the waiting time for delivery! Ordered in January, sofa arrived in may. Long wait, but the sofa is perfect and super comfy!

Very welcoming and listened to my concerns about sizing for my new house. I can't wait to receive my new sofa it is lush.

Have to say after reading some terrible reviews online, I was absolutely dreading my delivery day and if I could have cancelled I would...however. Recieved my delivery text and email stating delivery slot for next day 7-12. Had my text next morning with half hour delivery window 8.25- 8.45.The boys arrived 20 mins early in fact!! Absolutely brilliant really friendly and courteous. Put my 2 sofas together in less than 10 mins. Explained how the buttons work as its 2 power recliners. Told them of my concerns about the company and they put my mind at rest! I am absolutely thrilled. Just hope I don't come to regret the purchase in future!! Thanks Poltrone sofa.

Didn't have to wait for service. Polite and friendly

Lady Store assistant very helpful, did not put any pressure on us . Lovely store good setting and lovely smell

Staff very helpful and knowledgeable good communication

Very nice lady served me in llanelli store my only complaint was the cost of delivery and 2 days after you advertised free delivery £129 is a bit of a rip off for 1 chair