The store looked very welcoming when I got there - airy, light, well laid out and uncluttered. I was greeted by a very pleasant lady named Shahida. She asked me what I was looking for, explained how it worked and left me to browse, but was never far away if I had any questions. I was very impressed by the range and quality of the furniture on offer and the way in which it was displayed over the two floors. There was no hurry or pressure. When I'd decided on what I wanted she was very helpful concerning colours, fabrics etc and completed the order quietly and efficiently, after making me a very welcome cup of tea. Altogether a very pleasant shopping experience.

We were greeted by friendly, helpful staff members Cam on our first visit and Nathan on our second visit. They were very knowledgeable about the furnature and answered all our questions.

A positive experience in store and happy with sofa which ess successfully delivered. However since delivery i have had multiple text messages about a delivery date for goods I havent ordered. Have spoken to 3 people about it and it still goes on. A frustrating and time consuming experience

They were very good communicators, it was a quick sale, and straight forward. The sofas are very nice and it was a quick delivery. I knew the time they were arriving, the drivers were friendly, professional and did the job well.

Very polite and courteous knowledgeable but felt a bit pressured into buying as was not able to be left alone to make my choice of purchase

In store was fine, staff was very accommodating. Delivery has been cancelled once and was told it would be here by another day. After speaking with the depot they hadn’t even put the delivery on the Tuesday round. After spending so much money and picking an express delivery, was quite disappointed that I am still yet to receive the sofa after two weeks.

Great service, easy, friendly and shop was clean and smelt great!

I ordered a sofa from ScS on 11 January, and it has now been 11 weeks with no delivery, no update, and no proper communication. When we bought the sofa, the salesman clearly told us it would be delivered within 8 to 10 weeks, which was a key reason we went ahead with the purchase.
Since then, I have chased this up twice, and each time I was simply told that I would be updated when it is ready. No one has contacted us proactively, and there is still no confirmed delivery date. We have been without a sofa for almost three months, which has been extremely inconvenient.
What makes this even more frustrating is that we are now unable to cancel the order. The lack of communication and failure to meet the promised delivery time has left us very unhappy, and I would not recommend purchasing from ScS unless you are prepared for long delays.
Before ordering, make sure you get clear, written confirmation of delivery times, as they do not deliver early and may not stick to what is promised in-store.
Order no: S0103-1000429855
Now delivery showing in May i am very very disappointed with ScS please whoever want to buy before reach review I am not recommending this company at all

The delivery guy's could not get close to my home but made no fuss and just got on with their task. Very professional and friendly service. A credit to ScS.

Excellent product, fantastic delivery service, cant fault them a credit to the business

Kept informed of delivery time.both installers pleasant. Delivered carefully.

Delivery was scheduled earlier than expected by couple of weeks, which was great. We were kept informed about when the delivery would be arriving, with an hour slot provided on the day. Was great customer service and great experience.
The friendly team installed our sofa quickly and took away the rubbish.
Thumbs up from me 👍🏼

Customer service from management absolutely diabolical. They lie to your face, twist your words, want to keep charging extra for their misinformation about their products. AVOID AT ALL COSTS.

We have received perfect customer care, delivery and information. We've been kept up to date throughout the process and I would recommend this service to anybody buying a sofa.

We would like to say a big thank you to Harman for the amazing customer experience and for her patience whilst helping us choose our dream sofa. She was attentive of our needs and made sure we were fully happy with our sofa choice. She was easy to talk to and showed all the extra features of the sofas which really helped us with our decision. Thank you Harman for her great service, it has been a pleasure!

The two men who delivered our recliner armchair, apparently from Bonaci Couriers, were clumsy and unprofessional. They unpacked the base of the chair outside our flat and brought it in, placing it where requested. But the back section was left in the box, dropped in front of the chair, in a very small area, and one of them proceeded to try and rip the box open using a key, stepping all over our dog's bed, and when he tried to bend over to pull one side of the box lid apart his backside bumped into our display shelf causing our delicate and valuable ornaments to shake and rock, and it was only through sheer luck that none of them fell over or broke. The man seemed completely oblivious of his actions and continued to try and manhandle the chair back out of the box in the very limited space between the chair base and our shelf units. If he had unpacked the chair back outside it could have then easily been brought in without causing so much trouble. The other man then proceeded to try and attach the back of the chair to the base, but couldn't figure out how to connect the remote control, and I had to reach into the side pocket to show him the connector. He then very quickly just tested out the buttons without any explanation to me as to their function, took a photo of the chair, and left. After he had gone, we discovered that the back of the chair had not been attached straight and the brackets had just been jammed down at an angle. I had to pull the back up off the brackets and reseat it so that it clicked into place properly.

These delivery men obviously weren't interested in doing a proper job and were disrespectful of our space and property.

After my last report on trustpilot regarding the two Ethan reclining leather power chairs delivered on the 24/02/24 which after four months the seat cushion and back rest leather had creased and the arm rests foam had collapsed and rippled.
SCS contacted me and sent me the last Emmiera service report which was done 5 months ago. The report said it was a natural settlement of the interior filling and was a invalid claim which SCS agreed.
In he report Emmiera technician highlighted 10 faults (photograph supplied) and confirmed there is not a manufactural fault and SCS would not be able to take this further
If this not a manufacturing fault, in the shop there should be a warning on every leather chair and sofa that the leather a will crease and ripple within months,this gives the customer a choice, I certainly wouldn’t brought my two chairs if I had this information. Since my final contact with SCS the recline mechanism has developed a clonk and squeak when reclining and rising.
After reading all the reports on the SCS SOFA & FURNITURE COMPLAINTS Facebook.I cannot understand how they are still open for business ?

Their delivery service is below 1 star.There is no zero, otherwise would have selected 0.
Bought a 3 seater sofas pair during last week of February from their store located in Luton. The team promised to deliver both sofas in 1st week of March.
Unfortunately they were only able to deliver one sofa on 17th March without letting us know that they will be delivering one item only.Afterwards no response from them despite frequent calls and now it's 2nd May and they have no clue where is our sofa and on top of that there's is false documentation in their department that they have delivered both sofas. The local store is closed and no one is answering when will be our sofa delivered .
Very disappointed by their service,I would never ever recommend them.

I don't really know where to start because there is so much to say about this shambolic, horrible company.

We initially ordered 3 sofas back in early January. Sofas were ordered under my Wifes name, experience in the store was pleasant overall and sofas were promised for February - (NOTICE How most of the good reviews are from people who have only just purchased their sofas. Well I am sorry to say, this is just the beginning of an awfully downwards spiral).

We moved into a new house in February, and at point of purchase a staff member had encouraged us that we would be okay to dispose our old sofas as the new ones would arrive on given date (latest two weeks after).

With a new born baby and my wife struggling with post partum depression, we sat on the floor for multiple weeks absolutely exhausting ourselves in the process.

Decided to visit the store in beginning of March as we had not heard anything, guy that sold us the sofa had left. They had no idea where the sofas were and could offer absolutely NO useful updates. Assistant manager in the store is absolutely clueless and a mastermind at gaslighting and said they were due into distribution centre in a few weeks. So we waited, and waited and waited.

Still no sign of them, out of sheer desperation my wife pleaded for anything to just help us out. They decided to give us ONE loan sofa, albeit better than nothing, they didn't explain terms and conditions... you can't be compensated for anything apparently if you've been given a loan sofa.

Eventually we got a delivery date, made work arrangements for that day but same as before... delivery cancelled.

Went back to the store, once again the assistant manager decided to continuously gaslight us. She said, you can cancel or you can wait another three weeks because it's a confirmed delivery for end of April. Having waited 3 months already we thought if that's confirmed, we could wait these last few weeks. Wishful thinking because once again, after making work arrangements etc they decided to cancel a day before.

We called into head office, one person told us the sofas were waiting in another branch but then another person tells us they have no idea where they are. Absolutely clueless staff, all reading a script and no one knows what to say. "We will send an email". That is all they are capable of.

They can't seem to communicate internally or even with their own manufacturers unless it's by email, and they never get back with a response.

I've now cancelled the order as we cannot take it anymore. Over 16 weeks of waiting, my wife and I have suffered enough. We are mentally and physically exhausted and have had to make financial sacrifices to accommodate cancelled bookings. The local branch has closed down temporarily.

We are waiting for the loan sofa to be collected and for our refund to be processed.

I have never in my life experienced such a poorly run company. So many people waiting months on end for their sofas, you have no idea what impact your horrific service and lack of communication does to people.

I went to another manufacturer, placed an order and have a delivery for tomorrow. But I can already guarantee that I will be doing a lot more chasing with SCS to have this loan sofa collected and get our refund back.