poltronesofà - North Shields Reviews 

2,458
TrustScore 5 out of 5

4.8

Silverlink Shopping Park, The Silverlink, NE28 9ND North Shields, Tyne and Wear,, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Great experience from walking into the showroom to final delivery. Staff were really friendly and made my mother laugh, which made her feel relaxed. We were informed of the timelines and come the d... See more

Rated 5 out of 5 stars

Robert & Stevie were both very friendly, gave us plenty of time to browse without feeling overwhelmed. Took time to offer suggestions of alternatives as we described our requirements. No hard sell... See more

Rated 5 out of 5 stars

I hate it when I am pounced upon as soon as i walk into a store! This did not happen here (Silverlink, North Shields) however a salesperson ,Reece, was nearby when i stopped to look at a particular s... See more

Rated 5 out of 5 stars

Stevie was absolutely amazing with us, so patient and really helpful. We were also helped by a few other members of staff and they were fabulous too! All round great experience and cannot wait to get... See more


Company details

  1. Furniture Store

About poltronesofà - North Shields

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Silverlink Shopping Park, The Silverlink, NE28 9ND, North Shields, Tyne and Wear,, United Kingdom

  • 0191 731 3300

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

All reviews

(2,458)

17,230 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Got a message early morning to say what…

Got a message early morning to say what time they were coming,turned up on time got the job done in less than 20 minutes were happy to move the furniture around till I was satisfied it was in the right place. Very pleased with my new furniture.

June 26, 2026
Rated 5 out of 5 stars

The guy just let us browse

The guy just let us browse and didn't interfere till we were ready. That's a big plus in my eyes. Things I wanted to change about the sofas, he assured me that it could be done. He very courteous and very helpful

June 26, 2026
Rated 4 out of 5 stars

Every thing ok.

Every thing ok, the only thing the transport was sharp in the morning 7,20am

June 23, 2026
poltronesofà - North Shields logo

Reply from poltronesofà - North Shields

Good Afternoon Joseph,

I hope you are well and thank you for your review.

We are pleased to see that overall had a positive experience with us.
The team deliver from 7am until 7pm however I apologise if the delivery crew did arrive a little earlier than expected.

Thank you for your order with us and I hope that you are happy with your new furniture.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 4 out of 5 stars

Satisfied with salesman left alone to…

Satisfied with salesman left alone to look and there when requested

June 18, 2026
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Reply from poltronesofà - North Shields

Ciao Mr Winter,

I hope you are well and thank you for your review.

We’re pleased to hear you had a positive experience with us on your recent visit.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

The store was bright spacious and…

The store was bright spacious and welcoming. Lisa understood immediately what was important to us and was able to answer our questions, show us various settees and then complete the sale.
Only disappointment the length of time before delivery.

June 19, 2026
Rated 5 out of 5 stars

Good all round experience

Pleasant experience during the purchasing of our 3 piece suite.
Good communication prior to delivery.
Further communication day before and on the morning of delivery was also very good.
Delivery team were polite and effective in their work.

June 19, 2026
Rated 5 out of 5 stars

Sofa and Chair order and delivery

Excellent experience from start to finish, person we ordered through capnt remember his name, was very knowledgeable and assisted us to order what was required for my brother.
The two Ronnie's who delivered were excellent, they arrived on time, they set everything up no bother while respecting my brothers home and cleared everything up after them. Two lovely lads. My brother loves his sofa and chair

June 19, 2026
Rated 4 out of 5 stars

New Experience …

After initial greeting by staff member they allowed me to walk around the store without following me and bothering me so I could check out the different suites in my own time.
When I was ready I approached a staff
Member and they were very helpful.

June 16, 2026
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Reply from poltronesofà - North Shields

Ciao David,

I hope you are well and thank you for your review.

We’re pleased to hear you had a positive experience in store and found the staff member to be helpful when you needed assistance.
If there’s anything we could have done differently to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team

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