We found the lady who dealt with us was very friendly and attentive.

Lovely showroom
Well set out and lots of different styles and fabrics
Very helpful sales person who gave a lot of advice but did not pressure us in any way
Everything was explained regarding delivery and payment very well
Also the showroom has a wonderful fragrance and reminded us of a top class hotel

On time and two very nice men who dekuvered

A Good Overall Delivery the Two Delivery men were polite & Professional They Unpacked & Delivered New Sofa Bed to our room of choice with No Bother at all Thanks Chris & Taylor :-)

Kept in touch, we new exactly when they'd arroive, friendly and helpful. Whjat's not to like here :-)

We delt with the manager of the store, and he went out of his way to find us exactly what we needed for the space we had.
Verry happy with our experience

We were supported by Favor in the store. He was excellent, allowed us to take our time and listened to what we wanted. If anyone is unsure what they want, I would recommend Favor as a support. We are really happy with our sofa.

Brought a sofa, was delivery in horrendous state, leather marked very badly on nearly every corner of sofa and arm chair, and not marked as though it can be fixed the actually leather has been damaged, also fabric has multiple dirt marks, very visible is serval places.
Nearly impossible to get in touch with anyone as SCS has the same number for all stores, customer service was also not very helpful, sofa got delivered 22nd March and said someone will come out to look at the damaged sofa end of April! We reported the damaged sofa soon as it arrived and it’ll take this long to come out to look at it! Absolutely ridiculous, excited to have a brand new sofa and it’s damaged badly! At this point I wouldn’t recommend buying from this company as it has been nothing but hassle, bad service and not looking very promising as this point

I am currently awaiting an email confirmation regarding my change of order which I’ve made. I made the change to my order within the 5 days as requested by Tom the sales person but no email has been sent regarding the change to confirm.

Great service friendly and helpful staff

Excellent delivery service and great customer relations. I love my sofa.

I enjoyed my visit to ScS Norwich. I already knew what I wanted & the assistant was very helpful. The proof of the pudding will be when I get my sofa on time & in perfect condition but thinking about my experience of ordering it I have to say that I enjoyed it very much.

We purchased a suite we have got to wait but really liked the suite staff were very good and thanks for a good service let’s hope it turns up when said.

First experience was visiting Norwich store. Got a quote for two sofas. Decided that evening to go with the quote. Realised the details on the quote were wrong. Wanted a standard back and was quoted for scatter back. Waited a week and decided to order online. This was great as sofas now £400 cheaper plus free delivery! Never got my confirmation call, so I chased them up. Of course some details incorrect. Web page stated foam included. Sales rep said no it’s not. Anyway we got around this and then heard absolutely nothing. Finally get delivery date over a month later than stated. 5 emails, social media contact, website query form, calls to customer support - no one answered. Found random email addresses for employees off Facebook. Get a response on Friday. Confirmed refund and should get email confirming. No email and no refund. Will be contacting my bank if my money is not back in my account this week!

I ordered my sofa on the 20th January 2025 delivery should of been 7th March 2025 than 24th March 2025 now 7th April no contact from them at all calling customer service is a joke waiting over 1 hour and still no answer going into store today to see what they say.

Delivery drivers where very perlite and done all th

The salesmen in store did not harass us to purchase, they had a good understanding of the items on display and in general were very pleasant and conciderant. Only 1 gripe and that was we where told the item would come dismantled but it did not, the delivery by Alex and Travis was exceptional, two of the best delivery guys ever. A carpet protector was put down and they carefully maneuvered a very heavy sofa bed upstairs and into position then gave full instructions in the care and operation of said sofa bed. Excellent guys.

After a lot of problems we were eventually delivered our furniture. It the Bonaci team, who were excellent, led professionally by Andrea and his colleague.

The delivery was on time, contact before and approximate arrival was spot on. The delivery team were friendly efficient and tidy taking away all packaging and checking everything over before leaving.