The service in this store is second to none. Niall made us both feel welcomed and comfortable with our decision making. He was attentive, informative and made us smile. Absolutely brilliant customer service. This is the second time now we have used this store at the Giltbrook retail park, and shall definitely be back again. Thank you once again Niall.

The two guys were very friendly and polite, and showed me how the back of the sofa clips down onto the seat section just in case I need to move it ever.
I particularly liked the fact that they gave me just over an hours notice of when they were going to arrive - this was in addition to the email and text I got first thing to give me the delivery window.

Good friendly service.
The suite was put together and left in the required position.
However on later inspection a foot was found to be missing which should have been spotted by the fitter.

Efficient delivery and on time, drivers more than helpful moving furniture into place

I didn't buy a sofa today from scs, but I wanted to use this platform to give praise to the person who served us, Jamil. I feel bad that we didn't end up buying the sofa today because of the effort this guy put in to finding us the perfect sofa, his knowledge and experience were spot on, he certainly went above and beyond to make sure we would get the sofa we needed. So if any management from the Giltbrook store reads this, please give Jamil praise, he is a credit to your store. Anyone considering scs for a sofa and lives near this store, go ask for Jamil!

Took to long to deliver, was nearly a whole month late

The guys who delivered were amazing and professional

There was good communication about delivery times and a clear and easy tracking facility so you know exactly where the van is and when to expect it. The delivery crew were polite, professional and efficient. They assessed the situation before unpacking and installing the sofas, and it all went without a hitch. They even took their shoes off every time they entered the house. Finally, all rubbish was collected and taken away by them.

Being kept updated on the delivery time.
Efficiency friendliness and helpfulness of the delivery men

Chikku at ScS provided excellent service, and the delivery team were equally as good

Like everybody I'd like things to be cheaper, but we paid slightly more than I'd have liked for products, but so far they have proved great, if they last I'll be a very happy bunny.

I still don't like having to lend the manufacturer to money to make the products, but we seem to have no choice nowadays!

We ordered a sofa and chair from ScS Giltbrook Nottingham on 13 April, with clear communication to the salesperson (Connor) that we were moving house during the manufacturing period. He assured us delivery to the new address would be no issue. Unfortunately, that promise has not been upheld.

Despite receiving an SMS on 20 June confirming delivery for 2 July, and updating our address at the Mansfield store, the sofa never arrived. We were told it needed to transfer between distribution centres first—but six weeks later, it’s still sitting in Doncaster.

We’ve contacted multiple stores and customer service repeatedly, only to be given conflicting information and empty assurances. One message even claimed the sofa was “heading to the wrong DC,” yet it hasn’t moved at all. A new delivery date of 17 July was given, but missed again due to staff holidays. It’s now mid-August, and we’re still waiting.

To make matters worse, we’ve received two separate orders from DFS during this time—flawlessly and on time.

According to your own contract terms, ScS has failed to deliver within the agreed timeframe (11 July), and missed the second promised date (17 July) by over four weeks. A £150 goodwill gesture was offered, but given the circumstances, we are within our rights to cancel and request a full refund. Which we will do straightaway.

We're not interested in the sofas anymore, the experience has been frustrating, disappointing and far below our expectations. We have read through social media that others are experiencing the same issues so we feel certainly scammed!

Forged delivery documents and no sign of my sofa.

The delivery Drivers turned up at my property as areanged, spent roughly 20 minutes at the property, informed my parents that the sofa would not fit throught the door, left the property, a day later a confirmation of delivery was sent to my email address with my signature forged onto the bottom of the form, how do i know it was forged , I was in another country at the time of delivery.

So now i have no sofa, i have called the store of purchase 4 times no reply. I will be paying the store a visit.

Sofa set was returned undelivered, despite the delivery note saying delivery was successful.

Ordered a sofa from here and it doesn’t fit through the front door. After several trips to the store, explaining our situation that we needed a sofa that splits into small pieces in order to fit through our doors, even showing photos of the house, we eventually purchased a set that we were reassured would come apart to fit.

After ~9 weeks of waiting for delivery, it finally arrived this morning and it doesn’t even get through the front door. Speaking to the delivery guys, they said it’s a common occurrence with ScS sofas now and a lot are being returned undelivered as a result. Not the fault of the delivery crew and it must be frustrating for them, as they’ll be on the receiving end of customers’ frustrations.

This can’t be good for business, or for long term aftercare when they eventually go bust.

We’ve had 10 weeks of having nothing to sit on, potentially looking at another 10+ weeks. I’ll give the store an opportunity to put this right but it isn’t looking good so far and we’re very unhappy customers.

The delivery people were helpful & got the furniture through the door.

Visited the Giltbrook store today and had the pleasure of speaking to Lucy. We first entered the store and Lucy greeted us with a smile and then went on to explain ‘how things work’ with regards sofa options, as well as the different fabric / leather choices. We told her what we were looking for and she guided us around the showroom to see the sofas that fitted what our requirements were - all of which wear perfect! The way she was ‘there’ every step of the way but somehow wasnt in your face was brilliant! Very friendly and felt a connection with her in such a short space of time. Top marks and could not fault her in anyway! In fact all the staff we had the pleasure to speak to were brilliant - all such friendly people! Would highly recommend this store and Lucy.

Good communication from SCS and from delivery crew with up to date arrival time. The two guys delivered, unpacked and set up the furniture with care and respect to property. They were polite and helpful with placement of furniture. They were very polite

Great delivery. Excellent service. Polite. Efficient

Paul and Conner were very helpfull, funny and explained in good detail info about the order and delivery. Store was clean and tidy and they work very hard to get the vest deal for the customer. Looking forward to my lumbar support footstool and chair.

Excellent service from Chris and Terry. Great communication from SCS regarding delivery times. Had a call to say they would be here within the hour and they were. Tracker is useful too so you can keep an eye on the delivery update. Chris and Terry unpacked, installed and tested everything was working and even moved some of my own furniture to get the best fit for my new sofas. They took all rubbish away too. Thank you to both of you. Would definitely go to SCS in the future. Great service from initial purchase to delivery. Love my new sofas.

Still waiting for refund despite promises had my cash since 8 April and can’t deliver order . Replied to me earlier stating needed adding to system . Why wasn’t this done straight away? Promises don’t happen constantly let down can’t get through to anyone promised contact from head office within 24-48 hours and this hasn’t happened . You owe me an apology and explanation and interest in my money . Do not answer this with empty promises like previous response