Cathy from the Oldham branch was very good at helping us choose the right suite for the colour scheme we were looking for

We visited the Oldham store at Elk Mill on Saturday 01/03/25 looking for a new suite. The Assistant who dealt with us was Joanne Jones who was friendly. polite and not in the least pushy. She exolained everything to us and answered all our questions efficiently and professionally as we were unsure what set up we wanted.After talking everything through we decided on the Brixton 3 seater sofa and an armchair.Again we could not have asked for better advice and Joanne had a good personality.

We were assisted Joanne Jones from the SCS store in Elk Mill, Oldham. She was very helpful, friendly, and helped us to find exactly what we were looking for. She shown excellent customer service, and was very knowledgeable about what we were trying to find.

All in all we've had a very good experience with purchasing our suite. The salesman was friendly and knowledgeable. The delivery guys were polite and professional. Our biggest issue was trying to rearrange the delivery date. There was a 76 minute wait so we asked for a callback. It took almost 3 hours before we received a call! Finally, we bought the suite during a special event at the beginning of December. We were concerned that the cost of it would go down in the New Year sales but were assured that, if the cost of the suite was reduced to less than we paid that day, that we would automatically be refunded the difference. Sadly this didn't happen!

Cathy at Oldham was fantastic. She listened to what we were looking for and helped us find the perfect reclining chair. We liked it so much we bought the matching sofa and ottoman! Really enjoying our shopping experience here. Recommending to all my family and friends.

Want to say a big thank you to Cathy at SCs in Oldham. Me and my husband went to purchase some sofas for our living room and honestly lovely personality, showed us around and discussed every preference around the store. With so much support we placed an order for some stunning sofas. Thank you so much Cathy, definitely recommend anyone wanting to purchase sofas..

Neil & Cathy were very welcoming! No hard sell, just keen to share their knowledge in helping us find the right suite. Cathy supported us with our purchase, going above and beyond in every sense. Can’t wait for delivery - thanks Cathy

Cathy greeted us with a lovely smile.Cathy was absalutly lovely 😍 helpful answerd all our customers,Cathy also explained everything to us as well. Cathy was very very helpful she had a lot of time with us too.
We would like Management to give Cathy a award for her exellent customer service please.

Buying and final delivery was good the 6 months in-between was terrible,ruined Christmas for my partner after non delivery and had to pick other option on 13/12/24,had 2 deliveries with tracking 1st cancelled 2 hours after delivery time other was with 2nd order and turned up with care kit and no furniture,spent 3 weeks sat on garden deck chairs and only offered a set compensation which we still haven't recieved?original order 26/8/24 finally sat on our new sofa 179 days later will never shop again was a loyal customer till this comedy of errors on SCS part.

Buy a sofas and after two weeks have an issue i ring them but no answer

Warm and welcoming staff with friendly approach and very helpful great place to buy a sofa sale rep Beverly is
a great help

The customer service provided by Cathy at the Oldham store was exceptional, we found her to be knowledgeable and attentive.

Bought a new settee for our caravan at the Oldham store and a lovely gentleman called Neil dealt with us all in all was very professional and helpful thank you

Sales person very professional

Went into have a look, Cathy (at elk mill Oldham branch) was absolutely lovely, she did everything she could to help us without being pushy for a sale, she was so patient and happy to answer any questions we had and help with measurements etc, couldn’t have asked for a better experience xx

Friendly, non~intrusive help. Very good selection of products. Excellent customer service with honest, straightforward information about the whole process. I left the store feeling confident that I had answers to all my questions and that the order had been processed correctly. Full marks to customer advisor Gary, he was brilliant

Joanne was very helpful with the purchase of our sofa, with information regarding the insight of manufacture of the sofa, giving us confidence that we were getting a quality product that would last us for years. Thank you

Very helpful and professional staff

I would just like to say, I had an excellent experience buying my sofas in SCS Oldham. The main reason for this was due to the excellent customer service provided by Cathy. If it wasn’t for Cathy, I don’t think I would have bought the sofas. Cathy was very knowledgeable about each sofa when going around the shop floor. Cathy provided individualised focus for myself when I was considering what to buy. She was really understanding and made me feel comfortable to ask various questions. Me and the family as so pleased with the purchase!! Can’t wait to sit on them once they arrive.

Cathy at olham looked after us very well. No pushy selling, helping us all the way. Great service, thanks