Excellent quality sofas. Colour seems different to show room despite salesman taking the sample outside for us to see. Delivery was a shambles, given a slot of 12:45-14:05, crew rang at 06:59 informi... See more
Company replied
Location
Switch location3 Drakehouse Retail Park, Drake House Way, S20 7JJ Sheffield, Derbyshire,, GB
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See what reviewers are saying
Excellent customer service. Very helpful member of staff who did not apply pressure just give advice and then was there when we wanted him. Shaun from Sheffield Drakehouse was Fab. Offered us water an... See more
A warm friendly welcome "Ciao Poltrona" how can I help you. We were then shown a variety of sofas to suit our needs, no rushing, no pressure, altogether a stress free experience. Everything was expl... See more
Choice of sofas,different colours and fabrics excellent. Chloe who we dealt with in store was very friendly,polite and informative. The only downside for us is that your company doesn’t have the in... See more
Company replied
Company details
About poltronesofà - Sheffield
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
3 Drakehouse Retail Park, Drake House Way, S20 7JJ, Sheffield, Derbyshire,, United Kingdom
- 0114 276 4910
4.5
Excellent
2K reviews
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Don’t buy the Leather Care kit!!!
Honestly I have no complaints about the sofa but the customer service after buying the sofa has been ridiculous. I bought the Leather Care kit when I purchased the sofa as recommended by the staff in store and I paid the £49. I was told that the delivery people would provide the kit upon delivery of the sofa and they didn’t.
I got my sofa in March and I am still chasing the Leather Care kit or a refund and customer service keeps telling me the store will call me to arrange delivery. The store keeps having a busy line when I call and customer service keeps fobbing me off.
It honestly is the most ridiculous thing.
Don’t sell me something if you are unable to provide it or give me a refund.
Awful service
03/09/2026
Just a brief update to say that after 8 days of waiting for an update I still haven’t been contacted. This is exactly what kept happening after I contacted customer service since March. Promises of updates and fixes it and then radio silence. Changed my rating to one star. Do NOT get the leather kit!
August 24, 2026
Unprompted review
Reply from poltronesofà - Sheffield
Good Morning Safia,
I hope you are well and thank you for your review.
I am very sorry to see that your care kit didn't arrive with your sofa and also that you have needed to chase this up with us. Please accept my apologies as this is not the experience we would want for our customers and I can appreciate your frustration.
I have chased this up with both the store and our Distribution Centre and as soon as I have a response with an update I will come back to you.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Excellent quality sofas but….
Excellent quality sofas. Colour seems different to show room despite salesman taking the sample outside for us to see. Delivery was a shambles, given a slot of 12:45-14:05, crew rang at 06:59
informing us they would be coming in a hour.
August 14, 2026
Reply from poltronesofà - Sheffield
Good Afternoon Russell,
I hope you are well and thank you for your review.
I am pleased to see that you are happy with the quality of your sofas however I am sorry to see that your delivery did not go as smoothly as we would hope for.
I apologise for any inconvenience that this may have caused you on the day and I will ensure that your feedback is passed on to our Distribution Centre.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Excellent customer service
Excellent customer service. Very helpful member of staff who did not apply pressure just give advice and then was there when we wanted him. Shaun from Sheffield Drakehouse was Fab. Offered us water and coffee to which was great.
August 20, 2026
Very polite and efficient service
Very polite and efficient service, allow ed to look around and not pressured
August 18, 2026
Great!
Conlon was fantastic from start to finish. Helped us choose the right sofa for us and decide on the cover we needed with our cats. Would highly recommend. Excellent value for money and can’t wait for our new sofa to be delivered!
August 18, 2026
Happy and friendly delivery team on…
Happy and friendly delivery team on time as promised
August 9, 2026
I had a fantastic shopping experience…
I had a fantastic shopping experience at SCS. The gentleman who helped me, Lee, was excellent. He was very knowledgeable, friendly, and took the time to explain everything I wanted to know. Lee provided me with all the information I needed and made the whole experience so easy and enjoyable. Excellent customer service — thank you, Lee!
August 6, 2026
Friendly and knowledgable salesperson
Friendly and knowledgable salesperson. Delivery was prompt. Lovely young men who delivered. Polite and curtious. Very careful with the sofas.
August 9, 2026
Chloe was fantastic
Chloe was fantastic. She was so friendly, patient and knowledgeable. It was due to her that we purchased here and not elsewhere
July 31, 2026
Sofa purchase was great & staff very…
Sofa purchase was great & staff very helpful, Kane at the Drakehouse store managed our purchase & everything was very smooth & sorted with ease Thanjs
July 20, 2026
After seeing your TV advert we decided…
After seeing your TV advert we decided to visit your showroom which is very impressive with a lovely welcome by a member of staff who was very informative of all the furniture in the store. This lady was not pushy at all but advised us on all materials and leather and listened to what we were looking for she explained everything very well including all the aftercare.
August 4, 2026
A warm friendly welcome "Ciao Poltrona"…
A warm friendly welcome "Ciao Poltrona" how can I help you. We were then shown a variety of sofas to suit our needs, no rushing, no pressure, altogether a stress free experience. Everything was explained in detail and all our questions answered clearly. Chloe was knowledgeable and looked after us whilst in store.
July 31, 2026
Sofa and chairs delivered and assembled…
Sofa and chairs delivered and assembled as required.
Delivery crew - communication could have been better.
August 4, 2026
Incredibly friendly and helpful staff
The staff were incredibly helpful and friendly.
Top notch service.
July 30, 2026
Very good was on time
July 31, 2026
We were welcomed to the store
We were welcomed to the store, it was a hot day and we were given cartons of water.
We were left to browse, but the staff helped us find the chairs we were looking for.
Very informative team.
July 28, 2026
Excellent service Excellent staff well…
Excellent service Excellent staff well organised from start to finish well done keep up the good work 👏
July 26, 2026
The material under the sofa was ripped…
The material under the sofa was ripped where they store the legs for the sofa.
The delivery guy knew this but had to be prompted by us to ask what was up with it.
He never told us to speak to Poltronsofa. We have since emailed them and are awaiting for a response
July 26, 2026
Reply from poltronesofà - Sheffield
Good Morning Mrs Coe,
I hope you are well and thank you for taking the time to leave us your review.
I am so sorry to see that there is an issue with the basecloth underneath your sofa and apologise that it was not initially pointed out by the delivery crew.
I can see that your email has been received, and a service has been raised with the 3rd party technicians at Emmiera. An appointment is scheduled for a technician to attend on 13/08/26, so that we can look to have this resolved for you as quickly as possible.
Please accept my apologies that this has happened and for any upset it may have caused.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
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