From the first time we visited your St.Helens branch we have received excellent service. Amy at the branch explained the whole process in great detail. We received several updates on our delivery due... See more
Location
Switch locationUnit 7 Ravenhead Retail Park, Saint Helens Linkway, WA9 1JF St Helens, Merseyside,, GB
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See what reviewers are saying
Wide choice of suite, fabric and leather. Excellent service from walking in the showroom in St Helens until taking delivery of the goods on the date and at the time promised. Staff are extremely he... See more
We had a really positive experience at Poltronesofà from start to finish. Keith (at the St Helen's branch) looked after us throughout and was friendly, professional and incredibly helpful. He took the... See more
We had a fantastic experience at the St Helens SCS store thanks to Christine\. She was absolutely brilliant from start to finish—friendly, professional, and incredibly helpful\. Nothing was too mu... See more
Company details
About poltronesofà - St Helens
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Unit 7 Ravenhead Retail Park, Saint Helens Linkway, WA9 1JF, St Helens, Merseyside,, United Kingdom
- 01744 697540
4.7
Excellent
2K reviews
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Outstanding
Visited the store with my dad and honestly couldn't fault the experience from beginning to end! Tom was extremely knowledgeable and so very patient in successfully guiding us to the perfect choice! Highly recommend this store! Thank you.
June 12, 2026
very helpful staff
very helpful staff , plenty of stock to help make choices relaxed vibe no hard sell .immpressed
June 18, 2026
Overall everything was great from…
Overall everything was great from choosing our two seater settee to our delivery no problems at all. Very pleased !
June 19, 2026
Tom at the St Helens depot on Ravenhead…
Tom at the St Helens depot on Ravenhead retail park was absolutely fantastic, full of knowledge and helped us find what we were looking for, a very lovely friendly man
We are looking forward to our new sofas arriving in a few months
June 18, 2026
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Worth waiting for
Had to wait all day but was kept informed. The 2 men were quick and efficient when they arrived.
June 11, 2026
Reply from poltronesofà - St Helens
Ciao Janet,
I hope you are well and thank you for taking the time to leave us your review.
I am pleased to see that you had a positive experience with us and were happy with the service from our delivery crew.
We really appreciate your comments and hope that you are enjoying your new furniture.
If there’s anything we could have done differently to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Great service all round.
June 9, 2026
A very pleasing experience
A very pleasing experience, the staff are very helpful and nothing seems too much trouble
May 19, 2026
The staff in.St Helens were…
The staff in.St Helens were very.kind.and helpful. The sofas are.lovely
.
May 28, 2026
Very warm welcome from your staff
June 2, 2026
Professional
Professional. Happy with choice and helpfulness..problem having to wait so long for my sofa .
May 27, 2026
Reply from poltronesofà - St Helens
Ciao Mrs Rotherham,
Thank you for taking the time to leave us your review and for the feedback regarding your experience.
We are pleased to see that you found the team to be professional and helpful on your visit.
I am sorry that the delivery wait time is longer than you may have hoped for. All furniture is made to order but as soon as this is ready we will reach out with the first available delivery date.
Thank you for your order with us.
Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team
Excellent service from ordering to…
Excellent service from ordering to delivery.Excellent staff, knowledgeable about the product and very supportive through the process.
Couldn’t thank you and rate you high enough!
May 29, 2026
We never got informed the night before…
We never got informed the night before of any delivery times after waiting almost 12 weeks for suite it arrived faulty there gap in cushion as if sponge missing and there's a gathering in the seam on cushion been stitched all wrong looks so bad how it passed quality control I dont know im know waiti g to hear back to see what you going do about it but I'm not happy oh and it arrived in a white transit van not professional for a big company
May 31, 2026
Reply from poltronesofà - St Helens
Ciao Brenda,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to see that you have rated us as 1* on this occasion and have been disappointed in your experience with the delivery. I apologise also that you have concerns with your furniture.
I can see that you have now spoken with our aftercare team yesterday and a service has been raised so that we can look into the issues which have been raised.
This has been pass on to Emmiera who will reach out over the next 3-5 days regarding the next steps.
Again I apologise for any upset or inconvenience caused and will ensure that you comments are passed on to the relevant team.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Great experience
Great experience, Christine at the StHelens store was amazing, kind, helpful and respectful. I would definitely recommend
May 24, 2026
Good service
Good service, very polite not pushy. Very helpful and informative. Prompt and efficient delivery
May 20, 2026
Excellent customer service..very…
Excellent customer service..very helpful indeed..exceeded my expectations..really good service.
May 26, 2026
Good communication and service
Predicted delivery date from ordering 22nd May … 9 days before the due delivery date I received a text confirming delivery day was actually that day… and if it wasn’t convenient I was to reply back and reschedule… I was happy with that day…
2 days before I received a text confirming day and told I would get a text on the morning confirming rough time of delivery
The van was a little bit later then it said and I did get a phone call to say they were on their way .. they unloaded, assembled and took away all the packaging within 15 minutes…
Also received email confirmations of text messages.
All good!
Am pleased with my sofa.
May 23, 2026
We ordered 2 recliner settees on 1st…
We ordered 2 recliner settees on 1st Feb 2026 and was told that they would take 6 to 8 weeks for delivery, they actually arrived on 22nd May 2026!!! When the delivery men delivered the settees and were putting them together one of the settees did not have any drill holes in the centre cushion nor any fittings 🙄 so the delivery man took photos and sent them off to arrange for someone to contact me to make arrangements to sort it out, needless to say I'm still waiting !!!
May 23, 2026
Reply from poltronesofà - St Helens
Ciao Mrs Eaton,
I hope you are well and thank you for your review.
First of all I am very sorry to read about the issue with one of your sofas and that the crew were unable to fully set this up for you.
I can completely understand how upsetting this must be and apologise for any inconvenience caused.
I can see that the delivery crew have reported this back to us so I apologise also that you have not yet heard back from this.
A service has now been raised, so that a technician can attend to take a look, and you will be contacted by Emmiera directly regarding the next steps.
If you have any further questions then please contact our aftercare team on 0191 7313300.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
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