we were greeted with friendly and very informative staff. After choosing our sofa and fabric we purchased our sofa and left feeling very pleased with the service we received. We checked our order pap... See more
Company replied
Location
Switch locationUnit 1 Victoria Road, Fenton, ST4 2UZ Stoke-on-Trent, Staffordshire,, GB
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See what reviewers are saying
Ade was the gentleman that looked after us when we were buying our sofas, he didn't pressure us, let us look round at our leasure and was there when we had questions or needed help,everything was ex... See more
The delivery team were very good and took all the packaging away. However, there are screws missing from the armrest hinges, and some are not screwed in properly which is disappointing in a quality... See more
Company replied
We have just ordered our sofa. The store manager, Aid, was most helpful and patient whilst I chose the fabric, showing me various display sofas in different textured fabrics to help me decide which fa... See more
Company details
About poltronesofà - Stoke
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Unit 1 Victoria Road, Fenton, ST4 2UZ, Stoke-on-Trent, Staffordshire,, United Kingdom
- 01782 843920
4.7
Excellent
1K reviews
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Great choice staff very friendly very…
Great choice staff very friendly very well looked after
December 3, 2024
Reply from poltronesofà - Stoke
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great experience
Great experience. Lovely sofa and chair and fantastic delivery from Alex and Pete!
November 28, 2024
Unprompted review
Reply from poltronesofà - Stoke
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great service
Great customer service from Irene from stoke branch very friendly and helpful
November 26, 2024
Unprompted review
Reply from poltronesofà - Stoke
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Pleasant, professional,unpressured service
It's 25 years since I last purchased a sofa. So with somewhat out of date knowledge we could have been overwhelmed with information and choice but Irene at the Stoke on Trent store was exceptionally helpful without bamboozling or pressurising us. She discussed options and finishes and helped us to select a very comfy three piece with recliners . Excellent service.
November 13, 2024
Unprompted review
Reply from poltronesofà - Stoke
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
if I could give no stars I would!!
if I could give no stars I would!!! my parents bought a sofa from this company and the seating collapsed when sitting on it .we complained as my father was recently ill with Prostate Cancer and needed a good comfortable sofa to sit on , they said they needed photos we sent photos of obvious unevenness in the seating, they then proceeded to say we now need to send a technician, the technician came and said that the springs had been spaced wrong in the workshop and he will repair it and we need to get back in touch with SCS as was not fit for purpose . I proceeded to speak to SCS giving them the technicians findings The lady replied that the technicians findings were that the sofa had been damaged in the home ! absolute complete lies !!! told me one thing told them something different to suit there narrative !!! the EMMERIA GROUP were the company who I now know lied to SCS telling me one thing and them another, my parents are in there 80 s and only he sits on the sofa NO DAMAGE was made to the sofa it was incorrectly made I am now going for a chargeback from there debit card company as it was sold NOT FIT FOR PURPOSE !!!! DO NOT BUY OFF THIS COMPANY !!!! THIS WILL BE GOING ON TO SOCIAL MEDIA ALSO!! DISGUSTING COMPANY WITH THE EMMERIA GROUP TELLING THEM WHAT THEY WANT TO HEAR !!!!
November 13, 2024
Unprompted review
Reply from poltronesofà - Stoke
Good Morning Patricia,
I hope you are well and thank you for taking the time to leave us your review.
I am so sorry to see that your parents have concerns with their furniture and that you have been disappointed in the outcome that you have received so far to this.
As we do not have your order details I am unable to advise further on this.
If you would like to send over a screenshot of your review, along with the order number or address and postcode to socialmedia@scs.co.uk and we can take a look.
Take care and we look forward to your email.
Kind Regards
Lynsey
Customer Experience | ScS
Sales assistant Irene very helpful…
Sales assistant Irene very helpful today guided me various choices much appreciated thank you Irene
November 6, 2024
Unprompted review
Reply from poltronesofà - Stoke
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Very efficient delivery arrived on time…
Very efficient delivery arrived on time and worked quickly. What a nice pair of polite and helpful blokes!
November 4, 2024
Unprompted review
Reply from poltronesofà - Stoke
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Nice polit man a very good service …
Nice polit man a very good service martin and Nathan
November 2, 2024
Unprompted review
Reply from poltronesofà - Stoke
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Fast and clean delivery
Fast and clean delivery, the lads that came were brilliant and SCS have been brilliant all the way through
October 31, 2024
Unprompted review
Reply from poltronesofà - Stoke
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Delivery OK my son in law had to help…
Delivery OK my son in law had to help me put it in position but as I am disabled it was a struggle one of the men helped take of the plastic but that was it we paid £30 for carpet protectors but have not received them
October 31, 2024
Unprompted review
Reply from poltronesofà - Stoke
Good Morning Mrs Parker,
I hope you are well.
Thank you for your review and for the feedback regarding your experience.
I am so sorry to see that you did not receive the furniture glides with your delivery and please accept my apologies for any inconvenience caused.
I can see that you have now contacted our customer support team and requested for the £30.00 to be refunded rather than have the glides posted out. This has been raised and passed to our business support team to be actioned.
Should you need any further help then please feel free to call us on 0191 7313300 and the team will be happy to assist you.
Kind Regards
Lynsey
Customer Experience | ScS
Excellent service
Excellent service, in store and on delivery.
In store - friendly and professional staff, showed us various ranges to match our needs, helped us to make an informed decision. No rush, let us take our time.
Delivery - lads were careful, friendly and professional. Installed furniture and placed it where we wanted it.
October 30, 2024
Unprompted review
Reply from poltronesofà - Stoke
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Rachel was extremely helpful
Rachel was extremely helpful, left me alone until I needed her help, came around the store and pointed out all the items that I wanted information on, thanx
October 24, 2024
Unprompted review
Reply from poltronesofà - Stoke
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Excellent service very friendly…
Excellent service very friendly delivery men brought it in and assembled it with no problems and they were on time
October 17, 2024
Unprompted review
Reply from poltronesofà - Stoke
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
From entering the shop to delivery of…
From entering the shop to delivery of our 3 piece suite, everyone was polite and very helpful
October 17, 2024
Unprompted review
Reply from poltronesofà - Stoke
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great service
Delivery team were polite efficient professional and friendly. They brought sofa in, fitted it together, cleared up after themselves and left with a cheer wave and smiles on their faces. Thank you to Matt and Neil a credit to SCS!
October 12, 2024
Unprompted review
Reply from poltronesofà - Stoke
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Delivery of sofa
Excellent service very professional and delivery came on time Neil and Matt make a nice friendly team I would recommend
October 12, 2024
Unprompted review
Reply from poltronesofà - Stoke
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
So helpful and friendly….
I went to the Stoke branch of ScS and Irene greeted me as soon as I went into the store. She enquired if I knew what kind of sofa I was looking for, which I did. She showed me to where they were and explained about the different fillings and how they compared. I found her very knowledgeable about the products and a great help in making my decisions. Thank you Irene.
October 7, 2024
Unprompted review
Reply from poltronesofà - Stoke
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
My sales person Irene was lovely
My sales person Irene was lovely, warm and superhelpful. However, when it came to systemic issues her colleague Mason was giving her hard time for asking for help and his abrupt comments made me feel uncomfortable. I was very close to walking off and ordering online. Absolutely not needed.
I can’t wait for our sofa to arrive, thank you Irene for your patience with us!
September 19, 2024
Reply from poltronesofà - Stoke
Good Afternoon Karina,
Thank you for your review and I hope you are well.
We are very sorry that you had a negative experience in our Stoke store, I have made sure to pass on your kind feedback to Irene at the store.
I have asked the store manager to have a look into this review further.
If you would like to discuss anything further with us, please email us at socialmedia@scs.co.uk.
Many Thanks
Kind Regards
Beth
Customer Experience | ScS
ScS kept us informed
ScS kept us informed, right through to delivery.
Alex & Pete very helpful, & professional. Thank You.
September 28, 2024
Unprompted review
Reply from poltronesofà - Stoke
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Irene in thy Stoke store
Visited the Stoke store last week with my elderly disabled mother on a mobility scooter. Irene was quick to help us navigate the store to view any sofas we expressed an interest in. Very friendly and helpful. Helped us choose the right sofa, even made us a great brew. Will deffo visit again when next needed.
September 22, 2024
Unprompted review
Reply from poltronesofà - Stoke
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
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