poltronesofà - Stoke Reviews 

1,418
TrustScore 4.5 out of 5

4.7

Unit 1 Victoria Road, Fenton, ST4 2UZ Stoke-on-Trent, Staffordshire,, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Ade was the gentleman that looked after us when we were buying our sofas, he didn't pressure us, let us look round at our leasure and was there when we had questions or needed help,everything was ex... See more

Rated 4 out of 5 stars

The delivery team were very good and took all the packaging away. However, there are screws missing from the armrest hinges, and some are not screwed in properly which is disappointing in a quality... See more

Company replied

Rated 4 out of 5 stars

Friendly greeting, able to look at products without intrusive sales pitch, but were offered advice when needed. Need to get internet sorted in building there were several problems with connections

Company replied

Rated 5 out of 5 stars

From the time I went into the shop on victora road hanley, I was made to feel welcome the young man that served me was very helpful. The other people who need a mention are the two men that deliverd... See more


Company details

  1. Furniture Store

About poltronesofà - Stoke

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Unit 1 Victoria Road, Fenton, ST4 2UZ, Stoke-on-Trent, Staffordshire,, United Kingdom

  • 01782 843920

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.7

All reviews

(1,418)

16,683 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Was kept upto date with expected…

Was kept upto date with expected delivery time. The delivery team of Andrew and George were both very professional and friendly. Took great care in assembling the two sofa. Then took photos of them installed with my permission.

June 12, 2026
Rated 5 out of 5 stars

Comfy sofa

Great delivery the guys were brill put sofa together in no time and its comfortable

June 12, 2026
Rated 5 out of 5 stars

Good service

Both times we went in the staff were very helpful and informative and also gave us space when we needed it

June 4, 2026
Rated 5 out of 5 stars

Great service

Great service. Kept us in touch of when delivery would be
Very friendly helpful gentlemen
Explained how furniture worked
Very pleased with service and furniture

June 6, 2026
Rated 5 out of 5 stars

Great staff at Poltrinesofa stoke

Natalie and Irina welcomed us to the store and reassured us immediately. We needed a sofa quickly as my wife is starting chemotherapy Natalie took us to sofas in the store which we could have without waiting. She was so professional and knowledgeable. We chose a perfect sofa Without doubt we will return to order more sofas and chairs Both Natalie and Irina have excellent interpersonal skills and made our visit so enjoyable we will recommend your store to family and friends as quality service is rare

June 4, 2026
Rated 5 out of 5 stars

Great experience

The delivery was smooth, I was kept up to date of when the crew would arrive. It n arrival of the crew the sofa was installed quickly and with care, all rubbish with disposed of and the crew were cheerful and friendly.
Love our new sofa, it’s so comfy and is very sturdy and well made.

May 29, 2026
Rated 5 out of 5 stars

I like the no presur aproch

I like the no presur aproch, helpful after sales, perhaps you could do with an emergency disposal plan for disabeled cotomers such as myself, but in the main an enjoyable transaction The delivery staff great

May 15, 2026

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