When George and Andrew delivered our furniture, they were very polite and very professional. They rang to let us know that they were on their way and assembled the furniture very efficiently. We are very pleased with the furniture

Fenton store
*Edit.....my sofa was uplifted and refund issued, due to a recliner malfunction, also got a lot of material (leather) puddling and it looked awful, if it wasn't for the faulty recliner I think I'd be stuck with this sofa, like may others have. On the plus side, I got no problems contacting the customer service team, and was dealt with in good time. I wouldn't recommend anyone buying from here due to all the bad reviews given!

Greeted by Louisa when I tried a recliner chair, but I'd gone in for a powered two seater recliner sofa with adjustable headrest. An easy sale for Louisa really, as I already had in mind what I wanted, I just needed to get the correct size for space I have, and the comfort I need. She was friendly and informative, and I ordered. Since ordering yesterday I have seen quite a few negative reviews on delivery and quality of the various sofas that you sell! I'm now concerned as to whether I've done the right thing in ordering?! Time will tell!

We were impressed by the store itself, the staff (particularly Irene who served us) and the value for money. We bought a lounge suite from them many years ago and now is the time to replace it. Having been pleased with the old one, we returned to SCS at Stoke on Trent. I can't yet comment on delivery or durability as it arrives in 3 months, but going by our experience with the old suite, we have confidence that all will be well.

Irene was so patient, gave us all the information we needed and answered our MANY questions- even moved the sofas around in the showroom to help visualise the chairs together. Matched an online price as well, really recommend going in store!

Not happy that the delivery men didn’t unpack or take the packaging away with them , and they didn’t deliver the cleaning kit .

The Chap who served us was very helpful and supportive and did not try to sell. He made the experience really helpful and informative.

Zero stars ! My elderly parents ordered a sofa back in January, were told delivery would be end April, I can't remember what date they gave them anyway on delivery date no sofa was delivered after 2 days on the phone my mum got a call back and said it wouldn't be delivered now for another 4 weeks , buy this point my parents have got rid of there old sofa so now having nothing to sit on , so my parents went to the shop they ordered from Fenton stoke on trent ,and they were told it was totally scs fault and they were offered a temporary sofa to be delivered on the Tues after bank holiday , low and behold no sofa turned up , so yet again they went back to the shop who said it would be delivered Friday, guess what my mum has recieved 2 txt messages today saying no temporary sofa is being delivered and the new sofa will be coming 15th may BUT they want paying the whole amount of the sofa before they will deliver it (depo already paid) , well no chance not a cat in hells chance is the new sofa getting paid for until it's delivered , so yet again they have got to pay a visit to the shop , because it's impossible to get thru on the phone , my parents are elderly who have had no sofa to sit on now for over 2 weeks , please please please avoid avoid avoid scs like the plague, just absolutely shocking treatment of paying customers !!!!!

Carl was helpful showed us exactly what we were looking for wanted black leather rise recliner chair price was reasonable just a long wait for delivery but delivery was free we have had furniture from SCS before so hopefully will be satisfied with purchase we were a few years ago store looked nice will look forward to completing experience in July

The sales assistant was very helpful , finding the correct furniture and fabric that i wanted , also giving me space to look around with out over powering me but was there for any help i needed, lovely chatty lady made me and my husband feel comfatable .

Very professional and polite gentleman superb service 👏

With Regards to the delivery, the delivery men were very pleasant and extremely well mannered. They kept me informed about the time of my delivery and arrived when I expected them to. Haven’t see the settee yet because I didn’t want it unpacked, but so far I’m very happy

Very pleased with the sofas we ordered. Delivery staff were friendly and polite.
Tracking service was useful and I was phoned by the delivery team an hour before their arrival .

Ordered three piece told 12 weeks for delivery and it was 12 weeks got email 1 week prior to delivery to say what day delivery would be and an aprox time it was on time got another email to allow me to track where it was the lads were great polite took all rubbish with them connected everything up and put furniture in place no damage great service

From store to aftercare absolutely diabolical.first off the store assistant could obviously see my wife was disabled and forgot to mention that there was a discount on the rise and recline chair and was going to charge full.she also forgot to say that delivery was free if you ordered in January and again was charging full.so we asked to see the manager who was very helpful and put this right.when he checked the invoice she had ordered the wrong material wich again was put right.so we got our suit on a Wednesday by Sunday the chair mechanism had broken, so I spent 1 and a half hours on the phone trying to get hold of customer service to no avail and opted for a callback which they did three hours later only to put me in touch with a third party to fix it who can't come until the end of the following month.i had explained my wife was disabled and needs it but fell on deaf ears.all this was from the stoke branch in victoria road there hole system is absolutely ridiculous I'll never go there again.

The service I received from the Stoke Store was excellent. I was served by Irene whom I cannot rate highly enough. She was very knowledgeable about their products & helped me to get exactly what I wanted in relation to style, fabric & colour. Irene also followed up my visit with a phone call once I’d returned home to ensure that everything was ok with the sizes & fit. Thank you.

Felt at ease answered my questions

Irene at the Stoke branch was very helpful and professional. She helped us with our colour choices all in all a pleasant experience.

Fantastic job, very pleased, with the service, polite and well mannered.

Very good service